Problem with AAM

I would like to complain about the way AAM does not work.
1) It does not report update. Throug mac update I know there is an update for Dreamwaver (12.0.3). It is not reported in AAM which show it as up to date, it is not marked in Dreamweaver updates, and the update from mac update does not work (probably because I have Creative cloud). I know thad I can deinstall Dreamweaver and reinstall it but it is a pain.
2) Two files: Edge Animation and Touch App Plugin are marked "install" and kepp that way even if you install it.
I think AAM sould be dramaticaly improuved.

1) What do you mean by "mac update"?
And are you using 12.0.3? Or is that the update it says is available. Dreamweaver is at Version 12.2, at least on the PC it is.
You say the update doesn't work, are you getting some kind of error message? Because otherwise it doesn't really narrow it down to a single problem you can easily solve. If no errors show up. Maybe re-installing AAM alone would help, it would at least leave your Dreamweaver install intact. And maybe it will see the new updates. But that is just a guess.
2) Yeah those issues are annoying. You need to uninstall them through your MAC operating system. Then do a restart just to be on the safe side. And then re-install them again with the AAM and it should say it is installed. At least for a while, you never know with Adobe software.

Similar Messages

Hi! having problem with aam program launch for downloading

hi can you help me having problems downloading app I can't drag and drop and if I try to install using download link it tells me to choose the aam program I want to use. I have successfully downloaded other apps before and dont know where to find this program really need some help with this. Thanks!

Thanks
for quick response
I can access the aam now that I know what it stands for by opening the application seperately from the desktop and download. What I cant do is download from the cloud site where it is unable to locate and open the aam from there. As long as I can download I dont have a problem with it Im guessing it may well be a windows or browser issue. I will try from chrome if I it doesnt work I will let the firum know I would be interested to know whether its something Im doing or its a common issue.
Cheers
Helen

Strange problem with AAM, Alerts, and custom app

Hello
We have a custom app written by an outside vendor. There is a function of the app called merge that basically takes a template in a document library and is supposed to make a copy for editing. The function only works if the Default AAM is the internal server
name http://server1. However the alerts email links show the same thing so they do not work from outside of the network. If the default AAM is changed to the Internet URL http://sharepoint.domain.com the merge fails with error "error is The remote server
returned an error: (401) Unauthorized., url is http://sharepoint.domain.com/prm/Document Library/Templates/Test co.docx." And the alerts are correct.
Of course the vendor says it is not their issue. Anyone able to give me some ideas? Can the Alert Template be changed to come from other than the default AAM value?
Thanks

the error ("401 unauthorized") is likely due to a LoopbackCheck.
You cannot change the email message, alerts always use default AAM.
Scott Brickey
MCTS, MCPD, MCITP
www.sbrickey.com
Strategic Data Systems - for all your SharePoint needs

Continual problems with AAM/CC6 (Mac OSX)

I have been struggling for weeks trying to get AAM/CC6 working correctly (Mac OSX), following your Creative Community forum recommendations/discussion threads. But it just continues to be unreliable and buggy.
Current issues: My (Mac OSX) Application Manager shows that "Acrobat Pro XI" and "Muse" are installed on my system. But both are not installed on my system. When I try and do a manual download/install for Acrobat Pro XI, I get to the "Please Choose the copy of Adobe Acrobat Pro to update." But since it's nowhere on my system, I cannot continue and install. So I have no Acrobat Pro or Muse on my system. How can I get Acrobat Pro and Muse installed, and resolve these endless AAM/CC6 problems?

Hi tom_inLA,
Please download Creative Cloud Cleaner Tool from this Link and run the same. Once done please login to creaative.adobe.com and download Creative Cloud Desktop App.
http://www.adobe.com/support/contact/cscleanertool.html
It should show you Acrobat XI and Muse to install.
Please let me know if it helps
regards,
Abhijit

Update Problems with Adobe, Win 7, 64 bit, Event Viewer confused

When I looked into the Event viewer, I noticed that their seem to be problems with AAM. I only have Adobe Elements, Acrobat Reader, Adobe Flash Player, Adobe Air, etc. AAM does not list any of the products I have, but a lot of stuff, that is far too advanced for me. I am wondering, what to do about it. Helga P.S. I had to pick one of the Forums.

Is there a task that you are unable to do?
The Adobe Application Manager is a part of CS5 and CS6. My copy of it also lists several packages I don't have installed with a [Try] button to the side.
Perhaps re-installing with the latest would help?
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Roy

Update problems with Premiere Pro and AAM (Adobe Applications Manager)

I am using Premiere Pro CS6 via a Creative Cloud subscription and am having a problem. AAM (Adobe Application Manager) says that Premiere Pro needs updating to 6.0.1 but if I run Premiere Pro and check it's version, it says it already is 6.0.1 - so how would AAM fail to understand that PP is at 6.0.1 when PP knows that it is already there??
So guess the real question is what does AAM use to decide what version the different apps are at and then tell you which updates you need to install? And how might it have gotten confused?
And most of all, how to "un-confuse" AAM?
Please don't suggest uninstalling PP - because with CC and AAM, then you have to re-download the entire app once again from inside AAM - it doesn't keep the install media around after it has installed it, but insists on downloading the same version yet again, and taking another hour or two to get back to where it was the last time it downloaded the app.
Any suggestions??
Thanks ...
-Bob

Hi Bob,
I was having a similar issue.
I was getting a dialog, when exporting from Pr informing me that there was a codec update available for Pr, and that I should update via help. But the AAM kept telling me that everything was up to date.
I just tried to repeat the problem to respond to your post ... and it isn't happening anymore!
It may not be happening anymore because I opened Adobe Media Encoder CS6 outside of Pr this morning. That is all I have done outside my normal rutine since the last time I had the annoying dialog...
Kind of grabbing at straws.
Cheers,
DK

MSI K7N2 Delta-ILSR problem with Promise

Hi, I have a little problem with Promise FastTrack 376 on mainboard K7N2Delta-ILSR. I need change AAM settings and view SMART information (!SATA drive!). How change AAM settings with Promise FastTrack 376 and who apply program for view SMART information(!SATA drive!)?
How connect LED diode on SATA drive? Now not functions, functions with only PATA drive (already blinking).

you can use this program to got SATA Led. can be bring signal to your keyboard Scroll Lock LED. etc. when your SATA drive is working will blink your keyboard Scroll Lock LED. download here:
http://www.oo-software.com/en/download/index.shtml

Problems with CC are REALLY getting old.

I spend a great deal of my day trying to get Adobe CC to work like it should. Right now I have a spinning beach ball on the Desktop app and the AAM never seems to work. It just sits there in the DOCK bouncing it's little self to death...
I CONSTANTLY have to change the OOBE file so I can RE-DOWNLOAD and RE-INSTALL. After I do that, about a day later I have to do it all over again. I can't tell you how many times I've run permissions repair and various other time consuming things trying to get this stuff to work. And by the way, were are a three bay editorial shop and all three bays have problems with ADOBE CC programs.
Come on guys. I use this software professionally and have NEVER had so many problems with a program. Yesterday AE, PP and Photoshop ALL said they were needing to be reinstalled! I spend at least half a day just trying to get this CC stuff to work.
Seriously it is flawed and not ready to be released to the professional community. We need these programs to work - day in, day out. We don't need to be contantly "Upgrading" "Re-installing" Re-downloading" and changing numerous files to "OLD" to get your stuff to work.
And the on-line staff in India is really a joke. I've not had them EVER solve a problem! The only solutions are from other users that have found work arounds. (Still have the spinning beach ball on the CC Desktop app....) How many other programs require you to constantly open Activity Monitor and KILL them there because they won't even Force Quit? I suspect ONLY ADOBE CC programs.
Please: GET IT FIXED!
(yeah, that spinng beach ball is still there..)

I got it fixed by a round about way. Another user wrote a script that allows you to kill all the running programs and clean up so you can do the new install. You can do a google search for: Adobe CC Updater Fix 2.workflow

Problem with sound

Hello to everyone
I am new here and I am having serious problems with some sound files that are crashing the Panotour Pro software when I add them
The problem I think started after I download and use Audiocity with mp3 LAME plugin but I am not sure
The thing is that others cannot reproduce the same problem so maybe its my hardware issue
You can follow the conversation at the following forum
http://www.kolor.com/forum/viewtopic.php?f=92&t=23210
The report from EtreCheck
EtreCheck version: 1.9.12 (48)
Report generated August 7, 2014 at 3:30:41 PM GMT+3
Hardware Information:
MacBook Pro (15-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,1
1 2.6 GHz Intel Core i7 CPU: 4 cores
16 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: (null)
NVIDIA GeForce GT 650M - VRAM: 1024 MB
DELL U2711 2560 x 1440 @ 59 Hz
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 23:8:50
Disk Information:
OCZ-VERTEX3 disk0 : (240.06 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
MAC (disk0s2) / [Startup]: 239.2 GB (192.16 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
Samsung SSD 840 EVO 1TB disk1 : (1 TB)
EFI (disk1s1) <not mounted>: 209.7 MB
NVDATA (disk1s2) /Volumes/NVDATA: 999.86 GB (400.46 GB free)
LaCie   2big v2 THB USB3 Raid 1 disk2 : (4 TB)
EFI (disk2s1) <not mounted>: 209.7 MB
Lacie4tb (disk2s2) /Volumes/Lacie4tb: 4 TB (3.06 TB free)
MARVELL VIRTUALL
USB Information:
Logitech USB Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
LaCie 2big TBT2 USB3
Configuration files:
/etc/hosts - Count: 20
Gatekeeper:
Anywhere
Kernel Extensions:
[loaded] at.obdev.nke.LittleSnitch (4098 - SDK 10.8) Support
[loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) Support
[not loaded] com.LaCie.ScsiType00 (1.5.1 - SDK 10.5) Support
[loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8) Support
[loaded] com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.6) Support
[loaded] com.globaldelight.driver.VoilaDevice (1.1 - SDK 10.5) Support
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
[not loaded] com.roxio.TDIXController (2.0) Support
Problem System Launch Daemons:
[failed] com.apple.AOSNotificationOSX.plist
[failed] com.apple.wdhelper.plist
Problem System Launch Agents:
[loaded] com.paragon.NTFS.notify.plist Support
Launch Daemons:
[running] at.obdev.littlesnitchd.plist Support
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[loaded] com.barebones.authd.plist Support
[loaded] com.bombich.ccc.plist Support
[running] com.bombich.ccc.scheduledtask.085ED88F-526E-4E1B-9BB8-AD53DA36080B.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.lacie.LaCieDesktopManagerDaemon.plist Support
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[not loaded] com.teamviewer.teamviewer_service.plist Support
Launch Agents:
[running] at.obdev.LittleSnitchUIAgent.plist Support
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.google.keystone.agent.plist Support
[running] com.lacie.LaCieDesktopManagerAgent.plist Support
[running] com.Logitech.Control Center.Daemon.plist Support
[running] com.oracle.java.Java-Updater.plist Support
[not loaded] com.teamviewer.teamviewer.plist Support
[not loaded] com.teamviewer.teamviewer_desktop.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[running] com.bombich.ccc-user-agent.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
User Login Items:
iTunesHelper
TransmitMenu
Cinch
Dropbox
SMARTReporter
Internet Plug-ins:
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 10.1.10 Support
AdobePDFViewer: Version: 10.1.10 Support
Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 60 Check version
Safari Extensions:
YouTube5: Version: 2.6.8
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player Support
Java Support
Logitech Control Center Support
Paragon NTFS for Mac ® OS X Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
      3% WindowServer
      0% LDM
      0% fontd
      0% SystemUIServer
      0% opendirectoryd
Top Processes by Memory:
131 MB com.apple.IconServicesAgent
98 MB Finder
98 MB WindowServer
49 MB ocspd
49 MB mds_stores
Virtual Memory Information:
11.97 GB Free RAM
920 MB Active RAM
1.48 GB Inactive RAM
1.42 GB Wired RAM
28.91 GB Page-ins
846 MB Page-outs
Can someone sees any problem taht I should correct?
Thanks
Nikos

After searching and unistall all the above still having problem
Here is the new file from EtreCheck
EtreCheck version: 1.9.12 (48)
Report generated August 7, 2014 at 11:51:16 PM GMT+3
Hardware Information:
MacBook Pro (15-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,1
1 2.6 GHz Intel Core i7 CPU: 4 cores
16 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: (null)
NVIDIA GeForce GT 650M - VRAM: 1024 MB
DELL U2711 2560 x 1440 @ 59 Hz
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 0:3:11
Disk Information:
OCZ-VERTEX3 disk0 : (240.06 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
MAC (disk0s2) / [Startup]: 239.2 GB (191.64 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
Samsung SSD 840 EVO 1TB disk1 : (1 TB)
EFI (disk1s1) <not mounted>: 209.7 MB
NVDATA (disk1s2) /Volumes/NVDATA: 999.86 GB (400.46 GB free)
LaCie   2big v2 THB USB3 Raid 1 disk2 : (4 TB)
EFI (disk2s1) <not mounted>: 209.7 MB
Lacie4tb (disk2s2) /Volumes/Lacie4tb: 4 TB (3.06 TB free)
MARVELL VIRTUALL
USB Information:
Logitech USB Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
LaCie 2big TBT2 USB3
Configuration files:
/etc/hosts - Count: 20
Gatekeeper:
Anywhere
Kernel Extensions:
[loaded] at.obdev.nke.LittleSnitch (4098 - SDK 10.8) Support
[loaded] com.LaCie.ScsiType00 (1.5.1 - SDK 10.5) Support
[loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8) Support
[loaded] com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.6) Support
[loaded] com.globaldelight.driver.VoilaDevice (1.1 - SDK 10.5) Support
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
[not loaded] com.roxio.TDIXController (2.0) Support
Problem System Launch Agents:
[loaded] com.paragon.NTFS.notify.plist Support
Launch Daemons:
[running] at.obdev.littlesnitchd.plist Support
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[loaded] com.barebones.authd.plist Support
[loaded] com.bombich.ccc.plist Support
[running] com.bombich.ccc.scheduledtask.085ED88F-526E-4E1B-9BB8-AD53DA36080B.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.lacie.LaCieDesktopManagerDaemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[not loaded] com.teamviewer.teamviewer_service.plist Support
Launch Agents:
[running] at.obdev.LittleSnitchUIAgent.plist Support
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.google.keystone.agent.plist Support
[running] com.lacie.LaCieDesktopManagerAgent.plist Support
[running] com.Logitech.Control Center.Daemon.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[not loaded] com.teamviewer.teamviewer.plist Support
[not loaded] com.teamviewer.teamviewer_desktop.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[running] com.bombich.ccc-user-agent.plist Support
User Login Items:
iTunesHelper
TransmitMenu
Cinch
Dropbox
SMARTReporter
Internet Plug-ins:
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 10.1.10 Support
AdobePDFViewer: Version: 10.1.10 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 60 Check version
Safari Extensions:
YouTube5: Version: 2.6.8
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player Support
Java Support
Logitech Control Center Support
Paragon NTFS for Mac ® OS X Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
      13% PanotourPro
      2% quicklookd
      1% WindowServer
      0% LDM
      0% LCCDaemon
Top Processes by Memory:
1.89 GB PanotourPro
180 MB com.apple.IconServicesAgent
131 MB mds_stores
82 MB Dropbox
66 MB WindowServer
Virtual Memory Information:
10.49 GB Free RAM
3.33 GB Active RAM
1.10 GB Inactive RAM
1.07 GB Wired RAM
334 MB Page-ins
0 B Page-outs

Problem with Creative Cloud Connection Preview app Mac

I can't get the Creative Cloud Connection preview app to download on Mac OS 10.6.8. The option doesn't show up in AAM and I keep bouncing back and forth on the website when I click Learn More. Is there something I'm doing wrong or not doing? I've got files in Creative Cloud that I can access through the website, but it's a real pain to have to download/upload every time I want to work on them.
I've attached a screenshot of AAM and the desktop app doesn't show up.
Anyone else experience problems with this?

Unfortunately, Creative Cloud Connection for Mac only runs on OSX 10.7 and 10.8
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html#id_34776
http://www.adobe.com/products/creativecloud/tech-specs.html#requirements
"What operating systems are supported?
Currently, the Creative Cloud Connection preview supports Mac OS 10.7 and 10.8 and Windows 7 and Windows 8 (both 64-bit and 32-bit versions). A broadband Internet connection is required.
Users running Windows XP and Mac OS 10.6.8 or earlier don't see the Creative Cloud Connection on the Apps page or in Adobe Applications Manager."

What's the problem with this CC stuff?

Since CC is available I only have trouble with all this stuff. I'm on OSX ML and there seems to be no change to install anything of the new stuff. CC app desktop- failed to install. When I use AAM, the CC apps are available, but after downloading I get an installation failure (15). I've tried anything discussed in this community, but nothing worked. So why there are so many problems with CC? Since I pay over 60 Euros each month, I would like to use the promised applications. ADOBE, please supply a reliable solution for all operating systems without the need of erase data, rename folders or anything else. Thanks in advance.

1hausl1 I would recommend you contact our support team and work with them directly. You can contact our chat support at http://adobe.ly/yxj0t6.

Hi friends. Problem with photo program...

Hi everyone. Sorry if theres a spelling problem, cause i´m danish. I hope this is the correct place for my issue.
Anyway the matter is about photoshop elements 9. It is installed on an Imac 21.5" machine with a i5 - 2.5 ghz
"sandy bridge" 4 cores proccesor. 12 gb of ram. Everything runs smoothly with snow leopard, cause i´ve read
about so many users with problems after they opgradet to lion. So i will wait and be happy with my leopard.
However a have problems with Elements 9. Fortunely a have aperture 3 also with easy can be used as an
alternative. With elements i experience the program is very slow. Slow when i scroll up and down and slow
when i doublelklik on a picture to enlarge it, and slow in nearly every other way. An other thing i dont
understand whats coming from is that it gives me the message now and then "missing file´s" and then the
option "reconnect missing files" Why and where is this problem comming from. My only teory myselve is
that it is because i have 3 different photo programs. (Elements, Aperture and Iphoto) I have 2 eksternal
harddrive connected wich one of them is used as the backup "Timemachine"
If any of you have some thoughts or ideas they will be welcome.
Thanks
Thomas

Thanks
for quick response
I can access the aam now that I know what it stands for by opening the application seperately from the desktop and download. What I cant do is download from the cloud site where it is unable to locate and open the aam from there. As long as I can download I dont have a problem with it Im guessing it may well be a windows or browser issue. I will try from chrome if I it doesnt work I will let the firum know I would be interested to know whether its something Im doing or its a common issue.
Cheers
Helen

Problem with Creative Cloud

Hi, sorry for my bad english, i have a problem with Adobe Creative Cloud. a few days ago 'after you download Adobe After Effects I had to reset the computer and I lost the program but on Creative Cloud marks that I've already downloaded but it is not. how do I downlo ad it again? Thank you very much

Hi Korak,
You might try the suggestions listed here: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Hope that helps,
- Dave

Safari can't open browser starting with "aam"

safari can't open browser starting with "aam"

From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.

Installing PSE12 encounters problem with Shared Technologies

Can you help me
I can't install PSE12 on my computer (Windows 7) : installing stops with a message about a problem with installing Shared Technologies
I don't know what is Shared Technologies. Is it downloaded with PSE 12?
Thanks

Hi,
Could you please share the logs from the location(s) mentioned below:
%temp%\PREInstall.log, PRE11.log,
PDApp.log,
amt.log,
C:\Program Files\Common Files\Adobe\Installers\<*PRE11*>.log.gz
I'd be able to comment & suggest better once I have the logs but meanwhile, you might like to upgrade the Adobe Application Manager from the following location just to rule out any incompatibilities or upgrade failures of AAM:
Win: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Thanks.

Problem with AAM

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