Problem with Access Point app

Yesterday I experienced a problem with my internet sharing where it wouldn't start and gave me an error: Connection not shared, Internet sharing isn't currently available
. I ran across an article on wpcentral.com where they suggested installing the Access Point app from this thread:
http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
Now I've done that and I see 3 profiles in the app, only 2 are LTE. Activating either of those LTE profiles now gets me an error when trying to internet share that looks like this: Connection not shared, To enable tethering on this device, go to att.com/mywireless or dial 611. When I use the 3g access point profile I get the same message I was getting yesterday.
At this point I don't think this app is doing anything for me. I dont' use multiple sims, I'm not a world traveller. I also don't know which profile I should be on. I'm clearly in over my head and would like to just take a step back. However, I can't see a way to uninstall the app as it's now in settings. How do I get myself back to where I was yesterday?
And for bonus points, does anybody know what the original error I was getting means?
Thanks,
Joel

Hi Adrian,
Yes, I've tried a soft reset to no avail. I've gone to both the AT&T store and the Microsoft store and neither of them have any thoughts on what's going on. At this point I think I will need to replace the hardware since I've not found a solution from anyone.
Thanks for you help.
Joel

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CSCtz20891
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Subject: FlexConnect compatibility with Access Point

Subject: FlexConnect compatibility with Access Point
Summary: Hi,
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Problem with Access Point app

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