Problem with accessing Transaction iViews through ITS

Hi,
I am trying to access Transaction iViews through ITS, we are getting sap easy access menu instead of transaction which we had given during the configuration. Recently we have upgraded ITS 6.20 to Patch level 19. Before applying patch everything was working fine.
Anyone please help me in solving this problem as it is very urgent.
Thanks,
Susan.

hi all
thanks for the hints. But last but no least we found the the problem. it was an flag in the config file of the its.
regards
pascal

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