Problem with Acrobat Pro - install, etc.

I have problem with my Acrobat Pro (in Adobe Design Standard CS6 edition) - Regularly once a month throughout the software crashes and will not turn on. Only helps to re-install. Now I additionally happened that when reinstalling does not load serial number. It made me very disgruntled. Can you please help? Acrobat Pro I still need to work and this is me terribly resides. My customer identification number is : 168735979. Thank you.

Thank you but unfortunately the process does not work. It makes the same thing as before. When I install and enters the serial number, it writes: We are unable to verify the product serial number Creative Suite 6 Design Standard. Please contact Customer Support.
When I deactivated Photoshop and re-activated by the process, everything went without a problem. The problem is only with Acrobat Pro. Acrofix - after running only flashes a command prompt window, otherwise nothing happens. I do not know what to do ....

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