Problem with Activating IPhone

Hello, Yesterday I was updating my iphone 5 to ios 8.1.3 and it was a success except to when it asked for my apple ID linked to my phone to be able to activate it. the problem is that I dont remember the ID or password. I tried all of the acounts I use for my other devices and nothing works. it shows me what the email starts with but I dont have an email like that. Today we went to 3 stores to ask and they said the only way is to restart the whole phone and everything would be erased and i said okay. While they were restarting once it got to 99 and error came up. Tomorrow I am going to the apple store to see what they can do. Do any of you guys have an idea on what I can also try?  

If you are encountering activation lock, and you have never had an email account that shows on the phone, a complete restore will not work. Without the credentials used to set up the initial activation lock you will not be able to activate the phone.
If you bought the phone from Apple take the receipt to the store when you go. Apple will be able to reset the activation lock. If you bought the phone second hand then you are out of luck.
Google activation lock on iPhone to find out how it all works.

Similar Messages

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  • I have problems with activation, after delete mi Iphone from Icloud.

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    Hello Sikiz 21,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iPhone: Troubleshooting activation issues
    http://support.apple.com/kb/TS3424
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    Best of luck,
    Mario

  • I have problem with my iphone,i activate him with my apple id but i give him a resset and now don't whanna recognize my apple id,this phone wha activated with my apple id,i am the first and only one propert

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    my imei is 356955067431598 iphone 6 space grey 16gb

  • I have a problem with my iphone 4s's activation.

    I have a problem with my iphone 4s's activation. After upgrading IOS 7.0.4 the activation required me an account icloud.com with password that i forgot... it is not my usualy apple ID (wherewith i have activate my iphone)!
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    This is called Activation Lock, & there is no way around it. To re-activate this phone, you MUST use the Apple ID/Password that was originally used to activate the phone. If you don't know this info, you WILL NOT be able to re-activate this phone. It will be useless, & Apple can't/won't help you.
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  • I have a problem with activation my iPhone 5, I have a problem with activation my iPhone 5

    Hello.
    Case ID: 585410348
    I have a problem with activation my iPhone 5. I have bought the iPhone in a shop one week ago and update iOS 7.0.4 yesterday. After update iPhone has an activation screen and asks previous owner’s Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 2 days. I am so disappointed this situation. Can you help me to disable this function, please?
    Serial No of my iPhone is F17KDG2WDTWD and IMEI is 013620000624551. I attach photos of the iPhone and the sales receipt.

    Take it back to the Apple store.  You can't activate it without the correct ID and password.  This can't be disabled.  Either get a replacement or get your money back.

  • Good morning friends, I have a problem with my iphone 4s since I get a screen that just light it says "Activation Required" restored it and not corrected, I bought my factory unlocked iphone, how I can fix this, I had installed the version 6.0 as develope

    Good morning friends, I have a problem with my iphone 4s since I get a screen that just light it says "Activation Required" restored it and not corrected, I bought my factory unlocked iphone, how I can fix this, I had installed the version 6.0 as developer to

    If you have a beta copy of iOS6
    1. You are a developer and will know how to transition from beta
        to release version and to use the Develpoer forum
    2. You have a pirate copy of the beta and no-one on this Apple hosted Forum can help you
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  • Hello I have a problem with the iPhone 5 does not know the account activation lock

    Hello I have a problem with the iPhone 5 does not know the account activation lock 

    You will not be able to access the device without the account activate lock password. IF you have the receipt and other proof of purchase you may have sucess with contacting apple and asking them for assistance. Depending gretaly on how much proof of purchase you have.
    Good luck Friend.

  • I have a problem with activation my iPhone 4.

    Hello.
    Case 71290.
    I have a problem with activation my iPhone 4. I have bought the iPhone in a internet-shop one week ago and update iOS 7.1.1 yesterday. After update iPhone has an activation screen and asks previous owner’s Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 4 days. I am so disappointed this situation. Can you help me to disable this function, please?
    Serial No of my iPhone is 69******A45 and IMEI is ******. I attach photos of the box and iphone.
    Best Regards.
    <Edited By Host>

    Alexandrov_Andrei wrote:
    Can you help me to disable this function, please?
    No.
    You need to contact previous owner or return it & get a refund.
    -> Find My iPhone Activation Lock: Removing a device from a previous owner’s account

  • I have a problem with activation my iPhone 5

    I have a problem with activation my iPhone 5. I have bought the iPhone in a shop one week ago and update iOS 7.1.1 yesterday. After update iPhone has an activation screen and asks previous owner’s Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 2 days. I am so disappointed this situation. Can you help me to disable this function, please?

    simply177 wrote:
    I beg your help!
    I've already given you your only solution. Copied from my initial post:
    "Your ONLY solution is to return the phone to the shop where you purchased it, & get your money back."
    Good luck.

  • Problem with unlocked iPhone

    MY iphone is unlocked in uk and accepts all sim cards in uk but when i travel to colombia and insert local sim it asks to activate the phone and then says please insert the original sim the phone came with why is this when my phone is unlocked ?

    i got my phone on the vodafone network in uk, also they are the ones who unlocked my iphone 5 for me by contacting apple and my phone was unlocked, at the time i checked 4 different uk sim cards in my phone and were all working fine, then i had problem with my iphone kept crashing so took it in to a apple store in uk and the exchanged my iphone for me.
    when phone had been exchanged in apple store they gave me unlocked phone, how i know this my carrier is vodafone uk, and i have used my uk t-mobile sim card in there and was working fine, and currently using giffgaff uk sim card which runs on the uk o2 network telefonica. works perfectly fine.
    it is now that i am in colombia and inserted sim card from clara previously known as comcel colombia,
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    then states either choose wifi signal or use mobile connection.
    i can choose either and have choosen boh options an it states
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    so strange when i can use all uk sim cards in my phone and has been tested by me myself

  • HT1976 i have problem with my iphone, it;s never lock and not read sim card, before reinstaling 6.01, thnx juliany

    i have problem with my iphone, it;s never lock and not read sim card, before reinstaling 6.01, thnx juliany

    If you are both on the T-mobile network, the sim card should work.  If you did a Erase All Content and Settings, then she should be at the point of activation as a new device...talk to T-mobile and be sure the sim she is using is a valid sim card.

  • Hello Apple. Iphone6 ios8.0.2. I have problem with activation imsg and fctm. My number doesnt display on both apps. I can only use them with my apple ID. How can i fix this problem. Country:Azerbaijan. Number:  *********

    Hello Apple. Iphone6 ios8.0.2. I have problem with activation imsg and fctm. My number doesnt display on both apps. I can only use them with my apple ID. How can i fix this problem. Country:Azerbaijan. Number:  *******
    <Edited by Host>

    Hello Khayalh,
    You should be able to link your phone number by following the steps in the article below. From your iPhone, sign out of FaceTime and iMessage and then sign back in and it should link. Check in the Start Conversation With and I Can Be Reached at section in iMessage and FaceTime respectively. 
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    http://support.apple.com/kb/HT5538
    Regards,
    -Norm G. 

  • My iPhone 5 shows me there is a problem with your iPhone when it activate

    I got iphone5 from my chinese friend and it was wraped (in other words its new)
    And I cutted my micro SIM from my iphone 4 into nano SIM
    But when I try to activate this, the signal is searching... and no service.
    Also I tried through itunes to active my iphone and it shows me there is a problem with your iphone.
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    but when I tried without SIM card it shows me
    There is no SIM card installed in the iPhone you are attempting to activate.
    Please disconnect and insert a SIM card in the iPhone.
    What should I have to do now?
    Go to Apple store offline and diagnosis or go to mobile company and get nano SIM or something else...

    No, it wasn't jailbroken on iOS 5.1.1.

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