Problem with activating Photoshop Trial

When I open Photoshop after downloading and installing the trial (I just did this yesterday), a window pops up that says that a sign in is required. There is a button on the bottom of the window that says "Sign in now", so I click that and the little loading circle thing comes up and rotates for a while then it says that I am not connected to the internet, or that my system clock is incorrect. I know for a fact that the internet is working and the clock does not seem to be off at all. Any idea on what may be happening here?

Please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for common resolutions to your current difficulties.

Similar Messages

  • Problem with Activation photoshop element 12

    How could I get an answer code to be able to activating my Photoshop element 12.

    Hi,
    You can try to activate your product offline and it would not ask you for Sign in Window again.
    1.Disconnect your Internet connection
    2.Follow the steps mentioned here(though teh steps are mentioned for Acrobat but they are applicable for PSE and PRE as well) : Offline Activation
    Thanks,
    Shikha

  • Problem with installing Photoshop elements 9 and adobe support advisor

    Hi, I've received a graphic tablet with 2 programs: the first has been downloaded and works perfectly while the second, PSE9, has been giving me problems for at least a week!
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    I tried a lot of times to download the adobe support advisor, I have enough space on my disc and my farewall is deactivated, but when the program begins I saw this annoyant message
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    with this code for a support from adobe 00-67325-032018052012
    I unistalled it and retried, but nothing.
    Please, I just want to use my tablet with the programs which are comprised in the package, why it's so difficult to download this damn photoshop elements 9????????????
    Thank you

    In the error message it doesn't tell me
    "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again,"
    neither "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
    and I have enough space and I have Windows xp then I should be able to install it. I tried to unistall and install again the support advisor but nothing. I'm desperate.
    Messaggio originale----
    Da: [email protected]
    Data: 18/05/2012 22.20
    A: "Questionlady"<[email protected]>
    Ogg: Problem with installing Photoshop elements 9 and adobe support advisor
    Re: Problem with installing Photoshop elements 9 and adobe support advisor created by Jeff A Wright in Trial Download &amp; Install FAQ - View the full discussion
    Did you try the steps listed in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-b ootstrapper-cs5.html which was identified by the Adobe Support Advisor?  If so can you please list each step and the result of those steps.  This will allow us to best advise you on your next steps.
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4420419#4420419
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4420419#4420419. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Trial Download &amp; Install FAQ by email or at Adobe Forums
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  • I'm having problems with the free trial download

    I'm having problems with the free trial download

    I have IE11.
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  • I have a problem with my photoshop CS6 retina display

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    Mac Perpetual CS6 current version is 13.0.6 the subscription version is version 13.1.2.  How are you trying to update to 13.1.?? do you have a Creative Cloud Subscription?
    Supply pertinent information for quicker answers
    The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
    Adobe product and version number
    Operating system and version number
    The full text of any error message(s)
    What you were doing when the problem occurred
    Screenshots of the problem
    Computer hardware, such as CPU; GPU; amount of RAM; etc.

  • Problem with activation

    The error code is:E_ADEPT_REQUEST_EXPIRED
    WHO CAN HELP ME?

    Are you really having this problem with activation, or are you having it after activation when you try to read a book?
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    Uninstalling and reinstalling does not help.
    Unfortunately, it often then gives misleading error messages about what is wrong.
    A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
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    In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0
    ~

  • I have problems with activation, after delete mi Iphone from Icloud.

    I have problems with activation, after delete mi Iphone from Icloud.

    Hello Sikiz 21,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iPhone: Troubleshooting activation issues
    http://support.apple.com/kb/TS3424
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
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  • Hello Apple. Iphone6 ios8.0.2. I have problem with activation imsg and fctm. My number doesnt display on both apps. I can only use them with my apple ID. How can i fix this problem. Country:Azerbaijan. Number:  *********

    Hello Apple. Iphone6 ios8.0.2. I have problem with activation imsg and fctm. My number doesnt display on both apps. I can only use them with my apple ID. How can i fix this problem. Country:Azerbaijan. Number:  *******
    <Edited by Host>

    Hello Khayalh,
    You should be able to link your phone number by following the steps in the article below. From your iPhone, sign out of FaceTime and iMessage and then sign back in and it should link. Check in the Start Conversation With and I Can Be Reached at section in iMessage and FaceTime respectively. 
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    Regards,
    -Norm G. 

  • Problem with update Photoshop, Illustrator and Indesign CS6

    Hi all. I have problem with update Photoshop, Illustrator and Indesign CS6 on OSx 10.8.4. Application are OK but update (bug fixies) not working. Update failed. (U44M1P7)

    Hi El Gondo,
    The following might explain and help solve the problem...
    U44M1P7 - Updates :
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    U44M1P7, U44M2P7 - Creative Cloud Help / Can't apply Extension Manager update 6.0.2 | Mac OS :
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    Ankit

  • Hello. I have a problem with my Photoshop Elements 12 programm. I had restart my computer and I wanted to instal my Photoshop Elements 12 again but the sytem didn't accept my serial number. I get no answer per Mail and I didn't reach someone on my phone.

    Hello. I have a problem with my Photoshop Elements 12 programm. I had restart my computer and I wanted to instal my Photoshop Elements 12 again but the sytem didn't accept my serial number. I get no answer per Mail and I didn't reach someone on my phone. Can you help me please? Thanks a lot Nana

    1) Apps are not part of the backup, only data stored by 3rd party apps. But you can redownload the apps for free again if you use the same account you did when you bought them the first time. http://support.apple.com/kb/HT2519
    2) See this article http://support.apple.com/kb/HT1766 and find out what's in your backup.
    3) Backup your itunes+ library (http://support.apple.com/kb/HT1382 and http://support.apple.com/kb/HT1751), which will copy your Mobile Applications folder, and save your iphone backup folder as well
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    When you resync your apps from your computer to the phone, make sure your computer is authorized again. http://support.apple.com/kb/HT1420

  • Problem with registering Photoshop elements 13

    Hello,
    it would be great if somebody could help with the following.
    I have problems with regstering Photoshop elements 13.
    The problem is described in Anmeldungs-, Aktivierungs- oder Verbindungsfehler | CC, CS6, CS5.5
    I tried with all 4 offered troubleshootinh steps and found no issues -> I can access http://www.adobe.com, https://www.adobe.com and https://lm.licenses.adobe.com, firewall is switched off, time is correctly set and global sign root CA is installed in my trusted root store ...I still I cannot access adobe's registration server and complete registration.
    Interestingly the following web page is offline: www.adobe.com/go/getactivated_de
    Any ideas what could be the problem?
    Is the registration service offline for German customers?
    Am i missing something?
    Thanks!
    Kind Regards,
    Stephan

    After unzipping Photoshop Elements 13, I received a error message saying
    that PSE had detected an impending shutdown of my computer, and that I
    should shutdown and restart the computer.  I had two button choices:
    ignore or quit.  Given those choices, I quit, then shutdown the computer
    and restarted.  I again unzipped PSE and attempted an install.  This time I
    got a error message saying an installer was already running and I should
    shut it down.  Having no clue as to how to shut down an installer, I
    attempted (FOR 6 HOURS) to obtain assistance from Adobe technical support
    and either waited for a return call, waited on hold, attempted to
    communicate with someone who I could not understand from India, or was told
    technical support was not available on the phone for PSE.  I finally gave
    up and went to Chat.  There, attempting to explain what the problem was,
    (see above), I guess I took too long to respond, the chatter closed the
    chat, and I was not able to reconnect to chat.  After 5 attempts were
    denied, I contacted a friend who has computer operations experience.  After
    an hour of attempting various things, he told me to hit "ignore".  PSE
    installed correctly and I'm now using it.  This was an extremely shoddy
    performance by Adobe -- first a glitch in the install process, and then no
    help from tech support.
    On Thu, Nov 6, 2014 at 4:00 PM, Jeff A Wright <[email protected]>

  • Problem with activating account

    Hi Guys, I am newbie in the internet stuff and I dont know if I am writing on correct board on this website. I have got problem with activating my account. I received email but when I click on the link it was not working, is this link is correct? http://forums.creative.com/?7ea92d63b246

    Hi,
    I am not sure what's that string of numbers and letters at the begining of your message.
    What product do you have?
    What account are you trying to activate?

  • I have a problem with activation my iPhone 5, I have a problem with activation my iPhone 5

    Hello.
    Case ID: 585410348
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    Take it back to the Apple store.  You can't activate it without the correct ID and password.  This can't be disabled.  Either get a replacement or get your money back.

  • I have a problem with activation my iPhone 4.

    Hello.
    Case 71290.
    I have a problem with activation my iPhone 4. I have bought the iPhone in a internet-shop one week ago and update iOS 7.1.1 yesterday. After update iPhone has an activation screen and asks previous owner’s Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 4 days. I am so disappointed this situation. Can you help me to disable this function, please?
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    <Edited By Host>

    Alexandrov_Andrei wrote:
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    No.
    You need to contact previous owner or return it & get a refund.
    -> Find My iPhone Activation Lock: Removing a device from a previous owner’s account

  • HT201365 Hello Apple, I'm having a problem with activating my iPad 4. I created iCloud account which differs from Apple account but I now forget my iCloud password. How can settle it ? Thank you so much

    Hello Apple, I'm having a problem with activating my iPad 4. I created iCloud account which differs from Apple account but I now forget my iCloud password. How can settle it ? Thank you so much.
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    <E-mails Edited by Host>

    Hello Apple, I'm having a problem with activating my iPad 4. I created iCloud account which differs from Apple account but I now forget my iCloud password. How can settle it ? Thank you so much.
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