Problem with activation of Office 2010 Professional, 'help' web link does not work

Question

I am having problems activating a copy of Office Professional 2010 purchased retail. I am being told that the product key is not valid, though I have re-entered it twice. I click on the 'more information' link but the page doesn't load: http://wwwppe.dns.microsoft.com/howtotell/geo/content.aspx?pg=geo_off&displaylang=en?ERR=0xc004c003&LCID=1033&MSG=4&PID=02257-210-6072776-49466&ErrorCode=0xc004c003
Please advise what I should do.
Thanks

Answer 1

Could you please follow the instructions below, run the commands in green, and paste your output?
Open anelevated command prompt
a.The
path below is the default install path, so it may be different if you've customized your install
b.If
you’re using 32b Office on a 64b OS, you may need to run it from the “Program Files (x86)” folder
c.Start,
search for ‘cmd’, right click on the command prompt window and select “Run as administrator”
d.cscript
"%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /dstatusall
Trigger activation
a.Launching
an Office application will then prompt you for activation via the UI. Alternatively you can trigger it using this command:
b.cscript
"%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /act
Check the status
a.The
following command will show the licensing status. Alternatively in the Office UI you can view the status by clicking File, Help.
b.cscript
"%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /dstatusall
Ted Way [MSFT], Program Manager, Microsoft Office: Enterprise Licensing, Group Policy, and 64-bit Office