Problem with adding new contacts to CRM from Outlook

Hello, we are trying to import contact data into CRM 2013 using the Outlook client. A lot of these contacts are coming through in forwarded emails and the client is not picking up the contact data correctly.
For example, when we click the 'track' button - if the contact is not in the CRM, the small CRM window at the bottom of the email shows up in red. Then we can right-click and 'add contact' or 'add lead'. But forwarded emails don't do this? Is there a solution
or are we doing it wrong?
(We have just started using CRM and would appreciate any helpful tips!)
Many thanks,
Jason

The problem has been resolved: we didn't activate a code in SE80.

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