Problem with Adobe Camera Raw

Hi all, I hope someone can shed some light on this; I've been going round in circles with all sorts trying to get Adobe Camera Raw to function on someone's laptop.
It will not recognise that he wants to open a Raw file (.cr2) into photoshop and doesn't recognise the file type.
The setup is as follows:
Win7 Professional
Photoshop CS3
Digital Photo Professional 3.5.2.0
Canon Eos 5D MkII (firmware 1.0.7)
When I go to Help > About Plugin, there are two "Camera Raw" occurences; one has version 4.6.0.30. The 2nd says "operation could not be completed. class already exists".
I've tried numerous times to update Photoshop, but every time there is an error saying there's no internet connection. I've checked and checked again and I'm 100% certain that there is no firewall software that might be blocking it somehow. The laptop is otherwise on the internet fine.
It's becoming quite a problem as we don't have the exposure and other raw format controls to adjust. I've already uninstalled and reinstalled both the Canon camera software and Photoshop.
Does anyone have any other suggestions?

Don't know why you do not have a internet connection. My guess is the you are running off a router with a firewall. Some websites do not like double firewalls. Try turning off Windows 7 firewall and re-download.
The free DNG converter on the Adobe download site should help you with opening the RAW file. I am thinking the camera is newer then what PS CS3 RAW supports.

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