Problem with adobe exportPDF situation

I was going through my e-mails, when I accessed my bank e-mail to copy my starement, there was a adobe window telling my I need to convert my PDF file to a Work file, every time I tried to do it , it would bring up a window that told me "cannot convert it because it's password protected.
So I clcked on another box that said something about adobe export pdf help, it brought up a page with different subscription's to adobe exportPDF so I picked the annual one for $ 23.88
Then when I went back to access my bank statement and did the same as above I still could not access the statement, I don't know if I was suppost to download something or what, it did not give me a download option.
I have tried to figure it out and I'm totally exaperated because I can't figure out how to fix this so I can access and print my bank statement,
I can't find a phone number anywhere to call you all and get help with this, and your help sights are no help because they don' t address
the problem I'm having.
Please call me at (405) 632-3171 or E-mail at maddi1@ cox.net with a phone I can call to get some help, your website is of no help to me
with my problem.
Thnk you Tobie Ringgold
Message was edited by: Exaperated

I've moved your posting to the ExportPDF forum which is the best place to handle it.

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