Problem with Adobe Photoshop Elements 12 & Adobe Premiere Elements 12

I have purchased the Adobe Photoshop Elements 12 & Adobe Premiere Elements 12 set,  I  followed instructions for download and installations, I still can not access them.  Please, please help. Please fix the problem.
Thanks!

Ok, so what exactly have you tried which is not working?
What steps have you taken?
What do you see happening on the screen?

Similar Messages

  • Problem with the preview window in Premiere Elements 10

    Hi guys,
    I have a question:
    I have a new PC (data follow) and Adobe Premiere Elements 10.
    My problem is that I see in the preview-window only one grey picture. The sound runs without problems! In other chats I red, that perhaps my graphic card is the reson of my problam. Is this thus? If so, how I can repair this?
    PC:
    AMD FX-8350 Eight Core Processor 4 GHrz
    NVIDIA GeForce GTX 750 Ti
    Do you need even more?
    What I have already tried:
    - Adobe Premiere Elements 10 anew inst.
    - Graphics drivers update
    - Check DirectX
    - Windows Media Player and QuickTimePlayer anew Inst.
    Already to many thanks for your help!!!!!
    lg
    Börni

    borni123
    What computer operating system is your Premiere Elements 10 to run on?
    You are involved in the Premiere Elements 10/NVIDIA GeForce issue whose full details (description and fix) are included
    in the Announcement at the top of this forum. Copy for your convenience below.
    You gave a lot of details but did not include the computer operating system. This information may be the key whether
    the known fix will work for you. The known fix requires roll back of the driver version to about May 2013. If your computer
    is Windows 8 or 8.1 64 bit, there may not be a driver old enough to resolve the issue. This may force you consider
    a Premiere Elements version other than 10 or a different video card/graphics card for your computer. This issue is
    specific for Premiere Elements 10 and the NVIDIA GeForce cards.
    Copy of Announcement at top of this forum....
    Premiere Elements 10 NVIDIA Video Card Driver Roll Back
    If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing
    Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling
    back the video card driver version instead of assuring that it is up to date.
    Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow
    glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this
    applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary
    to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working
    Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is
    expected moving forward.
    Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
    http://forums.adobe.com/thread/1317675
    Older NVIDIA GeForce drivers can be found
    http://www.nvidia.com/Download/Find.aspx?lang=en-us
    A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver
    roll back can be found
    http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
    The following is the specific link in the above for determining what older NVIDIA GeForce GTX750Ti driver versions are
    available to you.
    Older NVIDIA GeForce drivers can be found
    http://www.nvidia.com/Download/Find.aspx?lang=en-us
    Please update us on your progress,
    Thank you.
    ATR

  • Upload problems with Facebook and Vimeo from Premiere Elements 10

    I have created a project in HD and am trying to upload to Vimeo.  Premiere Elements 10 does not have a preset so I followed some instructions from the Vimeo website.  Project is "blurry" when viewed.  I checked with Vimeo and they said what they converted matches what I sent so the problem must be in the export - bit rate may be incorrect.  Can anyone give me the correct presets for Vimeo from Premiere Elements 10.  I can view other people's video in HD and they look fine so I don't think it's my computer monitor.   I'm sure you will need more information about my project so please give me a list of specific things you need to know.  Thank you.
    My Facebook problem is as follows.  If I use the preset from Premiere Elements 10 to upload to Facebook it looks fine, HD quality as expected.  Problem is, I would like to upload to my business page.  Since the personal page and the business page (managed by my personal account) share a login, the preset always loads to my personal page.  Does anyone know the values of the preset so I can upload the video to my business page.  My business is event and wedding videography so I would like the posts to be as clear as possible.
    If the problem with the Vimeo uploads is solved then I suppose I can just share the Vimeo file on Facebook.  Thank you.

    VDRAVES
    I think that you are overlooking what you already have with regard to a Vimeo HD preset for export to file for upload of the saved file at the Vimeo website.
    Please see
    Share/Computer/AVCHD with Presets = Vimeo HD
    Under the Advanced Button/Video Tab, you can customize the preset further from 1280 x 720 to 1920 x 1080 and increase the bitrate, if necessary, to a level that does not give you a prohibitive file size. With Profile = Main and Level = 3.1, the bitrate range is 0.19 to 14 Mbps (megabits per second).
    I would start with the default bitrates of Target = 8 Mbps and Maximium = 9 Mbps and explore and experiment from there.
    If you customize the preset to 1920 x 1080 in the Export Settings customization area, then change the Profile to High and the Level to 5.1
    When you do that the bitrate range will be 0.19 to 300 Mbps instead of 0.19 to 14 Mbps.
    In all cases, watch for file size versus bitrate versus quality of end product.
    Please give that a look and then let us know if the above resolves your Vimeo and Facebook question.
    Please review and let us know the outcome.
    Thank you.
    ATR

  • Is there a problem with the 32bit installer for Premiere Elements 10.0?

    When i download and unzip the program there is not setup.exe in the folder.  There was no problem with the 64bit version.

    Have you already installed Premiere Elements?  If so there is no need to try to install the 32-bit version.  The installer detects and installs the version appropriate to your operating system.

  • Adobe Photoshop 11 and Premiere Elements

    I purchased the above on a disk and installed it on my windows pc.  We have today bought an IMac which does not have a disk drive.  Can I download these two programmes using the serial numbers that came with the disk?

    Yes, you can just download the PSE trial and enter the serial number into that.

  • Problem with installing Photoshop elements 9 and adobe support advisor

    Hi, I've received a graphic tablet with 2 programs: the first has been downloaded and works perfectly while the second, PSE9, has been giving me problems for at least a week!
    I downloaded it and now I have a winzip file full of strange things (one of this is set up exe which tells me that I have to install adobe support advisor) and two files which said 3DF.tmp and PSEP9(1).zip.download and if I try to click them they tell me that I have to find on the Net the program to open them because I can't. And I don't know which program is required.
    I tried a lot of times to download the adobe support advisor, I have enough space on my disc and my farewall is deactivated, but when the program begins I saw this annoyant message
    cpsid_82829s5 Missing installation file bootstrapper error occured
    with this code for a support from adobe 00-67325-032018052012
    I unistalled it and retried, but nothing.
    Please, I just want to use my tablet with the programs which are comprised in the package, why it's so difficult to download this damn photoshop elements 9????????????
    Thank you

    In the error message it doesn't tell me
    "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again,"
    neither "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
    and I have enough space and I have Windows xp then I should be able to install it. I tried to unistall and install again the support advisor but nothing. I'm desperate.
    Messaggio originale----
    Da: [email protected]
    Data: 18/05/2012 22.20
    A: "Questionlady"<[email protected]>
    Ogg: Problem with installing Photoshop elements 9 and adobe support advisor
    Re: Problem with installing Photoshop elements 9 and adobe support advisor created by Jeff A Wright in Trial Download &amp; Install FAQ - View the full discussion
    Did you try the steps listed in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-b ootstrapper-cs5.html which was identified by the Adobe Support Advisor?  If so can you please list each step and the result of those steps.  This will allow us to best advise you on your next steps.
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4420419#4420419
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4420419#4420419. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Trial Download &amp; Install FAQ by email or at Adobe Forums
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Adobe Photoshop Elements 10 & Premiere Elements 10 for Windows 7 64 bit install

    I have Adobe Photoshop Elements 10 & Premiere Elements 10 for Windows & Mac - Full Bundle Version.  It comes with 5 disk, to install on win 7 64 bit you use disk 2, what is disk #4 used for?
      No instuctions found with software and Adobe chat does not know.  Thank you

    It is the content disc for Windows.  You can find additional details at Install Premiere Elements, Photoshop Elements - http://helpx.adobe.com/photoshop-elements/kb/install-premiere-elements-photoshop-elements. html.

  • Adobe Photoshop elements 10 & Premiere elements 10

    I bought Adobe Photoshop elements 10 & Premiere elements 10 but I'm struggling to install it.  Please assist.  I have Windows 8.  Even if it is just to the download link.

    Please see http://forums.adobe.com/thread/1006208?tstart=0&promoid=KBHJQ which discusses how to download your purchased Adobe software.

  • Download of Adobe Photoshop Elements 12 & Premiere Elements 12 STE - Edition

    Hello,
    I own a STE-License for Adobe Photoshop Elements 12 & Premiere Elements 12.
    How / Where can I download both applications?
    I appreciate for any help.
    Alex

    PSE 10, 11, 12 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
    PE 10, 11, 12 - http://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html

  • How do I get my older copies of photoshop elements 6 & premiere elements 4 to be recognised by Adobe

    How do I get my older copies of Photoshop elements 6 & premiere elements 4 to be recognized by Adobe?  after re-install on a new computer it seems like the link to Adobe is no longer valid (for registration or update)
    Message was edited by: GDrex  after re-install on a new computer it seems like the link to Adobe is no longer valid (for registration or update)

    GDrex for your update failures I would recommend posting in the Photoshop Elements forum at http://forums.adobe.com/community/photoshop_elements.  The community members in this forum may have additional information regarding update failures for Photoshop Elements from that time period.

  • What do i do with a very slow Photoshop Elements and Premiere Elements on a PC?

    I seem to be getting mixed opinions as to why my Adobe software gets so slow, despite efforts to avoid that, but my computer seems to be working just fine, it is only when in Adobe that the problems arise, like freezing, taking longer and longer periods of time to open the screen to edit a photo, or to compare two photos side by side.  Any process seems to take such a long time, and the freezing can last for several minutes, and then continue on.    I have had a computer person come to my house and examine my computer and though his knowledge of Photoshop is limited, he feels that it is NOT the computer but something with Adobe Photoshop.  I would tend to agree with him.   
    Several theories have been explained to me, such as Elements and Premiere Elements are a low end of the scale of Photoshop programs, so it is just not going to be able to process high definition large photos well and quickly.  Stating comments like i can only use 2 GB of my memory even though i have 8 GB, so unless i can use 64 bit this is what i have to deal with, and it is just a way for Photoshop to say you need to upgrade to the fancier programs.  I do not need fancier programs.  I am working hard to master these, and have accomplished 4 great blu rays in high definition thanks to recommendations from the Forum here, especially Steve with the help of his books. 
    Others say i need a solid state hard drive to solve the problem.  Others say the only way i will ever solve the problem is to switch to a MAC.  Others state is a mal-ware problem, but i have never had my hard drive so clean and uncluttered.  I supposedly have as good of PC as i could have as far as QUAD-core, 8GB memory, presently a 1 TB hard drive less than 1/2 full.   All suggestions involve big outlays of money, with no guarantee that things will be any better.  I have tried to contact different computer companies and computer 'nerds', and these are some of the suggestions, but no one really has a lot of knowledge of the Photoshop software. 
    I am thinking of adding an additional internal hard drive, but not sure that is going to help either.  Could i put all my Photoshop of the second hard drive, and might that speed things up? 
    Adobe is rather worthless in trying to get help from them.  I have spent hours on the phone waiting and then talking to someone who says they understand English but they do NOT understand the question i am asking, which becomes very frustrating with repeat phone calls.  I gave up yesterday trying to do that challenging experience yesterday after i had spent 3 times the amount of time they said i would need to wait to get a reply, and i was at work, and my free time had come to an end.  So i am hoping you guys can give me some clues of the best thing to do.
    Is it true that Photoshop Elements and Premiere Elements are just such a lower end program that trying to do things in high definition, with 2000x1500 photos, making them into a blu ray disc is a major challenge with a PC?  I wish i had a greater computer knowledge, but i have struggled to achieve my goal, but the speed of it all gets very frustrating, though it is possible. 
    Another question asked which i don't think exists, is whether there is a program that could clean up Photoshop, or are there some clues that could accomplish that and thereby speed things up.
    Would appreciate any suggestions anyone has.  I am in the middle of another project so now is probably not the best time to consider any major changes.  But any comments would be appreciated.
    Ron

      Premiere Elements 10 is now 64 bit, but not PSE10.
    Take a look at your scratch disk set-up and if you have a spare volume, allocate that first before the C drive. Elements use scratch disks when it gets low on RAM.
    Click image to enlarge
    Turn off face recognition and the auto-analyzer to improve performance.
    When editing photos or videos check the task manager to see what background processes may be running and end them temporarily if not needed.

  • Problem with registering Photoshop elements 13

    Hello,
    it would be great if somebody could help with the following.
    I have problems with regstering Photoshop elements 13.
    The problem is described in Anmeldungs-, Aktivierungs- oder Verbindungsfehler | CC, CS6, CS5.5
    I tried with all 4 offered troubleshootinh steps and found no issues -> I can access http://www.adobe.com, https://www.adobe.com and https://lm.licenses.adobe.com, firewall is switched off, time is correctly set and global sign root CA is installed in my trusted root store ...I still I cannot access adobe's registration server and complete registration.
    Interestingly the following web page is offline: www.adobe.com/go/getactivated_de
    Any ideas what could be the problem?
    Is the registration service offline for German customers?
    Am i missing something?
    Thanks!
    Kind Regards,
    Stephan

    After unzipping Photoshop Elements 13, I received a error message saying
    that PSE had detected an impending shutdown of my computer, and that I
    should shutdown and restart the computer.  I had two button choices:
    ignore or quit.  Given those choices, I quit, then shutdown the computer
    and restarted.  I again unzipped PSE and attempted an install.  This time I
    got a error message saying an installer was already running and I should
    shut it down.  Having no clue as to how to shut down an installer, I
    attempted (FOR 6 HOURS) to obtain assistance from Adobe technical support
    and either waited for a return call, waited on hold, attempted to
    communicate with someone who I could not understand from India, or was told
    technical support was not available on the phone for PSE.  I finally gave
    up and went to Chat.  There, attempting to explain what the problem was,
    (see above), I guess I took too long to respond, the chatter closed the
    chat, and I was not able to reconnect to chat.  After 5 attempts were
    denied, I contacted a friend who has computer operations experience.  After
    an hour of attempting various things, he told me to hit "ignore".  PSE
    installed correctly and I'm now using it.  This was an extremely shoddy
    performance by Adobe -- first a glitch in the install process, and then no
    help from tech support.
    On Thu, Nov 6, 2014 at 4:00 PM, Jeff A Wright <[email protected]>

  • Getting ADOBE to recognize older software PS elements 6 &  Premiere Elements 4

    How do I get my older copies of Photoshop elements 6 & premiere elements 4 to be recognized by Adobe?  after re-install on a new computer it seems like the link to Adobe is no longer valid (for registration or update)
    After re-install on a new computer it seems like the link to Adobe is no longer valid (for registration or update) Says it can't update the updater??  OS = Windows 7

    Scroll down to chat:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html#chat

  • I have just got this error on my Windows 8.1 PC in Adobe Premiere Elements 13:"Premiere Elements has encountered an error" -- [c:\adobe\pre\main\mediacore\mediafoundation\api\inc\Keyframe/Keyframe.h-142]

    I have just got this error on my Windows 8.1 PC in Adobe Premiere Elements 13:"Premiere Elements has encountered an error" --> [c:\adobe\pre\main\mediacore\mediafoundation\api\inc\Keyframe/Keyframe.h-142]. I have found different solution on how to fix it, but it's still hard to find where to change "," to ".". When I try to change my .prel file to a .xml it all shows symbols, letters and numbers, not only numbers like a have seen others. I have a LLOOONNNGGG movie to fix. Can anyone help?

    Hoerup
    Thanks for the update. Sorry that the news was not better.
    There are several cases of keyframe error 142 being reporting, some for version 12 and some for version 13.
    In your case, we may be able to get some help from Adobe via its Adobe Chat since you have purchased, registered, latest version
    Premiere Elements.13. Let us see what Adobe Chat can do for us. Please click on the following link
    Contact Customer Care
    Premiere Elements
    Premiere Elements
    Adobe ID, Signing In
    Adobe ID, Sign In, Account Help
    Chat Panel
    If the link does not hold its set, then you will need to navigate to Chat Panel using the above links.
    As of a moment ago, the Chat Panel was seen to be active. The titles are not ideal, but they do lead
    to an active Chat Panel. I am hoping that the representative whom you reach can answer your question more
    fully or transfer you to an Adobe group which can.
    We will be watching for further developments.
    Best wishes
    ATR

  • Have to re install elements 11 & premiere elements 11. cause problem with upgrade windows 8.0 to 8.1

    have to re install elements 11 & premiere elements 11. cause: problem with upgrade windows 8.0 to 8.1.    Lost all software and data.
    how to re install elements11. (downloads purchased in your store 2013-05)
    [email protected]

    have to re install elements 11 & premiere elements 11. cause: problem with upgrade windows 8.0 to 8.1.    Lost all software and data.
    how to re install elements11. (downloads purchased in your store 2013-05)
    [email protected]

  • Hello. I have a problem with my Photoshop Elements 12 programm. I had restart my computer and I wanted to instal my Photoshop Elements 12 again but the sytem didn't accept my serial number. I get no answer per Mail and I didn't reach someone on my phone.

    Hello. I have a problem with my Photoshop Elements 12 programm. I had restart my computer and I wanted to instal my Photoshop Elements 12 again but the sytem didn't accept my serial number. I get no answer per Mail and I didn't reach someone on my phone. Can you help me please? Thanks a lot Nana

    1) Apps are not part of the backup, only data stored by 3rd party apps. But you can redownload the apps for free again if you use the same account you did when you bought them the first time. http://support.apple.com/kb/HT2519
    2) See this article http://support.apple.com/kb/HT1766 and find out what's in your backup.
    3) Backup your itunes+ library (http://support.apple.com/kb/HT1382 and http://support.apple.com/kb/HT1751), which will copy your Mobile Applications folder, and save your iphone backup folder as well
    In other words, maintaining a backup of your computer is essential.
    When you resync your apps from your computer to the phone, make sure your computer is authorized again. http://support.apple.com/kb/HT1420

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