Problem with Adobe Pro and Reader on terminal server

Question

Hi,
We have have a Terminal Server environment with Adobe Pro and Reader. We have security for Adobe Pro, so only certain user has access to Adobe Pro and all users has access to Adobe Reader.
Some users receive many email with pdf's attachments in Outlook and need to print these attachments. They use the Outlook function to print email and attachment automatically. The users who has access to Adobe Pro can print attachment automatically with no problem.
The problem is user who only have access to Adobe Reader. The user can't print attachment automatically with the email, only the email is printed. But, they can open attachment and print with Adobe Reader. But, it's impossible to open each attachment because there are so many.
Thanks for your help.
Jonathan

Answer 1

Hi,
So if I understand correctly,
1. You have installed Acrobat Pro & Reader on a Terminal server.
2. You have created a security group in your Active Directory Users & Computers for users having access to Acrobat
3. You have set permissions on C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe and C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe on the terminal server and provided access only to the security group created above.
4. Users are accessing the Terminal server through RDWeb or connecting remotely through MSTSC (RDP) or using a .RDP file
5. Users get emails with PDF attachments and print the mail directly without opening the PDF in Reader.
Users check the box to print the attachments with the mail (see snapshot below):
Some questions:
1. What is the OS and platform (x86 or x64) of the terminal server?
2. What are the versions of Acrobat & Reader on the terminal server?
Thanks,
Vinod