Problem with Agent logon

Question

Hello,
Rather a question then а problem.
When agent try to logon he gets this message:
An extension on the agent phone is shared with one or more other devices.
This configuration is not supported
Which is normal if the line is shared, but the CUCM doesn't show that the line is used by other device, most likely we remove the line from first device and add it to another one BUT the first device was associated with Application user, and to resolve the problem we have to remove the first device from application user controlled devices (deassociate it) and leave there just the second device
So my question is: is this normal behavior or it's a bug?  And do we have to do that all the time when we change the line to other device? Because to do that we have to know the MAC address (Device Name) from first device (old one), find it in Controlled Devices in Application user and remove it. When you already removed the line from some device it's hard to find identificate it, especially if you don't have some clear device name (different then SEP....).

Answer 1

I've seen this happen where the UCM database isn't 100% correct a reboot usually fixes it.
david