Problem with Apple TV not being recognised in iTunes

Hi all,
Trying to fix a situation for a family member. I've seen a lot of similar threads here but nothing that solves my problem.
The setup is as follows:
- ATV2 connecting using wifi running latest update
- windows XP desktop running latest iTunes (10.4)
- router is supplied by broadband provider (Rogers)
Initially nothing worked at all. I found two key problems firstly the iTunes account was disabled and secondly we had a whole host of firewalls issues.
These both appear to be resolved and the ATV can happily connect to the iTunes account and stream music video and photos.
The problem is that the ATV won't appear in iTunes. When the ATV is connected there is no "Apple TV" tab in the preferences settings (which their should be) and the ATV won't appear under the devices section either.
If I try to quit iTunes it warns me that an Apple TV is connected but even then it wont appear anywhere.
This happens with the firewalls completely disabled and after many, many reboots of everything.
Any ideas on how to resolve this?

Welcome to the Apple Community.
The Apple TV 2 doesn't appear either under devices or in the preferences, only the Apple TV 1 did that.
The only place you'll see it in iTunes is under the list of Airplay devices.

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