Problem with Apple TV not responding
OK, so I have three Apple TV's, got them about a month ago. They've been working great. Tonight, all of a sudden, the all exhibit the same odd behavior. I turn on my iMac, load iTunes, and they all 3 show up. Then within 5 minutes, they all disappear. If I try to sync one of them before they disappear, I get the message: "The Apple TV <name> is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689." None of my setting have changed at all, I checked my firewall in Leopard and it's set to allow incoming connections (even tried resetting those settings). I've tried rebooting both the iMac, all the Apple TVs, and the Airport Extreme Base Station multiple times, and nothing works. If I try to play a movie on one of them before they disconnect from iTunes, it will play for about 60 seconds before it disconnects from iTunes. I can play YouTube on it after it disconnects from iTunes so I know it's still connected to the network. One is hardwired to the AEBS, two are wireless.) I'm running iTunes 7.6.1.
Anyone have ANY idea what's causing this or how to fix it??? I'll call Apple tomorrow to see what they say.
Message was edited by: james_bellanca
Don't worry you're not the only one to wonder if they've lost the plot. My ATV seems to sync when it wants to not when I want it to. It appears and disappears from the Devices list and I am constantly checking to ensure it can see my wireless network. Even when it is in the Devices list sometimes it will sync, sometimes it will not.
Signal strength shows as 2/3 out of 5 on the ATV, whereas my laptop shows stronger when I place it adjacent to the ATV, and connects to internet fine. I downloaded the latest ATV software, V2 I believe last night successfully, so it must have been networked OK. I get the port 3XXX message quite frequently but I have the firewall OFF on the iMac so it cannot be this either.
Currently the ATV is sitting in the devices list but refusing to sync an iPhoto file, and I have run out of logical ideas. I am hoping for a repeat of the 5.2 earthquake (huge for the UK) that occurred last night on the illogical basis that we may have a repeat performance of the thing actually working.
My router operates dynamic DHCP with the IP address regularly changing, should I provide a fixed static IP address for the ATV?
Run out of logical ideas, has anyone got any logical or illogical ideas that I might try?
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