Problem with audio - urgent please

Hello,
i am totally new to adobe premiere,
i have urgent project that i have to finish, when i insert mp4 vedio to time line it appears normally as audio and video in time line, when i try to insert another one, only the video appears in time line without audio !!
i made a new project, inserted mp4 file, it appeared normally aud & vid, then inserted another one, also worked fine, third one appeared in time line without audio !! i removed everything from time line and started to insert the files again but all of them appeared without aud, even the 1st two vid that worked normally before,
please advise urgently
thanks a lot and merry Christmas

No, this shouldn't be caused by any limitations in the trial. And you are absolutely 100% certain the A1 button is highlighted? What happens if you just drag the audio down to the timeline? You can use the button in the picture and drag from it down to the timeline...

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