Problem with BB Curve 8520

Hello everybody,
I have got a Blackberry Curve 8520 for one year now, and I engaged myself for 24 months with my operator ( Orange FR)
Two days ago, I got a problem with a button 2/e, which doesn't work anymore. It happened suddenly, I was writtening a message when I broke ..
I don't know what should I do, is there any Blackberry assurance ? or something that can fix it ?
Had anybody ever had the same problem ?
Thank you very much
Joz

Hi and Welcome to the Forums!
If you purchased your BB through your carrier or an authorized reseller, then they are your warranty service provider. Typically, the devices are warranted against defects for one year. You should take it in to them for evaluation.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Problems with BB Curve 8520 - Need Help!

Hey you,
I have a BB Curve 8520 and I love it so much.
But in the last week there came up a few prblems I cannot solve without help.
I love my Blacky and don't want to buy a new because Blacky and I, we are a great team since 16 months.
The first problem is that whenever I try to do something with my BlackBerry World I get the message that the informations (probably of my BlackBerry ID) could not get updated. For that reason I am not able to download any new apps, which brings my to my next problem: I tried to dowmload WhatsApp from several sites like whatsapp.com or whatever and I tried for hours and days, but there is always the message that the download failed because of "970 Invalid COD" and that is so exhausting as well as being without WhatsApp. I might have to add the all the other applications are working. But the WhatsApp had to be updated and then it disappeared, since that I work on downloading it again and again and again ...
The third thing is that I tried to get in some Wifi-network , I am asked to type the password that is shown on my screen into the Wireless-Router, a thing, that never happened before.
Can you help me please?
What is wrong with my Blacky?

sdgardne wrote:
Hi and Welcome to the Community!
>> Thank you for helping me!
BlackBelly2308 wrote:
The first problem is that whenever I try to do something with my BlackBerry World I get the message that the informations (probably of my BlackBerry ID) could not get updated. For that reason I am not able to download any new apps
sdgardne wrote:
Unfortunately, that information is a bit too vague from which to understand what is going on. Can you perhaps provide a specific sequence of steps (step-by-step, please) that you conduct that leads to this point. Also, the exact and complete content of the error message presented will help greatly in understanding what is going on.
>> For example: Options > BlackBerry ID > "Unable to update BlackBerry ID account information while offline."
Everytime I try to download an application from the App World, the message "Error cannot get new token due to device offline state. (Error ID: 40760)" is shown on screen.
BlackBelly2308 wrote:
I tried to dowmload WhatsApp from several sites like whatsapp.com or whatever and I tried for hours and days, but there is always the message that the download failed because of "970 Invalid COD"
sdgardne wrote:
Here is a KB that discusses that error:
KB21694 907 invalid COD error appears when third-party applications are downloaded
From that, it sounds like your BB is likely associated with (or once was) a BES server...and that the IT Policy is blocking the ability to install this app. If you are on BES now, then talk to your BES admins as they are in control. If you are not on BES, then please check this:
KB30076 How to check for an IT Policy on a BlackBerry smartphone
If you have an IT Policy and are not on BES, then you need to remove the IT Policy. But, that's going to be a big job...it will totally wipe your BB clean of everything. So, to prepare, please review and conduct the Backup steps documented in the link you can find in my auto-sig on this post. After you have a full backup, you can conduct this:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
After that completes, when you conduct your restore, DO NOT do a full restore...rather, restore only those databases you need (e.g., contacts, calendar) and especially avoid any databases that have anything to do with Enterprise or IT Policy...if you restore those, you'll just wind up back where you are now.
>> I have checked my BB for any IT Policy but didn't find a thing. Maybe I didn't search for it right?
Furthermore I don't know what this BES and BIS are about, I am using the normal BB Browser if it's that what you were asking for. Should I reset my smartphone anyway?
BlackBelly2308 wrote:
I might have to add the all the other applications are working. But the WhatsApp had to be updated and then it disappeared, since that I work on downloading it again and again and again ...
Hmmm...an IT Policy may or may not be at fault here...
BlackBelly2308 wrote:
The third thing is that I tried to get in some Wifi-network , I am asked to type the password that is shown on my screen into the Wireless-Router, a thing, that never happened before.
sdgardne wrote:
I don't understand...can you provide the step-by-step that causes this to happen?
>> I solved the problem already, thanks to devolco below!
sdgardne wrote:
Good luck and let us know!
Thank you so much for your help!!

Key Pad Problem with my Curve 8520 & the HIGH COST of owning a BB

I used to keenly watch RIM and its progress and how it created a niche for itself and how it started successfully fighting the goliaths who were entering into this niche.
This love culminated in me buying a Curve 8520 through Airtel, my GSM service provider against the wishes of my wife. I paid a huge (per my standards) Rupees (Rs) 12500 for the instrument.
This Monday, while I was responding to a text message I realised that 2 of the keys ( R & H) are not responding. I thought this is a temporary glitch and I switched off and switched on to realise that this has not changed. Added to the problem was that the faulty key is part of the PIN and the device cannot be activated.
I contacted my service provider who quoted Rs 7000 for repairing the key. Since I am maintaining a strict diet and a healthy lifestyle I did not get a cardiac arrest though I could feel a numbness in my head when I heard the estimate.
When I told the person on the other side of the phone that this is unfair...He also agreed and said that many customers have complained about the high cost of ownership and that RIM might reduce their prices in Jan 2012.. But I can't hold on without using the instrument till jan 2012
Now I remember that my car (Ford Fiesta) was also bought during the same month as my BB phone. Let me confess that I have not spend even Rs 3000 on maintaining that car so far despite me driving 80 kilometers 5 days a week..
My Request:
Sorry for the rambling...Coming to my request.
I cannot afford to spend Rs 7000 for a repair and I expect RIM to do this free (why should key pad of a carefully used phone fail in 14 months) or a maximum of Rs 500. While I love the features and by now I am sort of addicted to this pet of mine, I am also practical enough to realise that I should not spend out of my means.....So I will have to switch back to a normal phone....
Is there any other way out ?
Regards
Rajesh
Chennai, India

OK, it may not be a powered USB socket on the PC. You will need to check you have the right driver. One way to check the connection is in the settings in the BB under memory there is a mass storage mode support which needs ot be on and the auto enable mass storage mode when enabled when connected. This will usually allow you to see the BB like a external hard drive or camera in windows explorer when you connect it.
If that fails check in the PC device manager for an appropriate device with a problem - usually has a yellow exclamation mark next to it

Memory clean up problem with the curve 8520.

I bought a blackberry curve 8520 smartphone outside india was working on some settings today after which i locked my phone as usual. However, there was message which said 'automatic memory cleanup in progress. kindly wait for a few minutes.' Well i have waited for about 6 hours now but the device is still hung!!! All i can see is a white screen with a small clock like thing in the middle. I have also taken out the battery and SIM card twice and connected it to the laptop and tried using desktop manager but nothing has helped! the phone keeps going off and a red light comes on but there seems to be nothing else happening! guide me to restore it to normal

Youy say you locked it, was it with a password?
If it is a password did you think it was numbers and not letters? Remember you have to hold alt key for numbers. The PIN on the box is a ID for the device. It has nothing to do with a device password. Just like a MAC address on a network card.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Problem with my curve 8520

Hey guys, I have been tryning to update my curve 8520 but its always hanging continuosly on the Loading Application Modules stage since morning. I am exhausted pls help me out please my phone is not usable currently.

Hi and welcome to the forums kennedyvault!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
Are you getting any error messages? Are you actively trying to update the OS or just responding to an automatic OS update notice in Desktop Manager?
Happy to have you here!
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

Problems with my curve 8520 model

Over the past two weeks my phone has been Acting quite odd. The first thing that happened was my phone completely locked up on me. It was working perfectly fine when I was Awake. I woke up in the middle of the night checked my phone. All I couldn't enter my password just scrolled through the menus of the phone being locked. It would let me enter into the menu eventually but wouldn't let me enter my password. I did A hArd battery pull with the phone on at least 20 times before It started working. I also took the sim cArd out few times. Right before the phone locked up it stArted doing that with the A's I type. Capitalizing them As I type them for no reAson. It was also adding "A" to A letter I would enter so if I hit my "s" key it would type "As" and it would keep doing that a few times before it stopped.
Since then other problems have occurred. Since then I have bAcked up my phone twice th first time updated the softwAre. It is on
v5.0.0.1067 (Bundle 1728, Platform 5.2.0.96). I believe that is the highest softwAre I can have right now. I have no added apps besides app world just the ones that were on the phone to begin with.
The other problems that started recently would be my keys lock up every once in awhile. I need to either hold down the trAckpad or press buttons and it will start responding eventually. It some times does this in bunches like every few minutes some times it doesn't do it for awhile. Some times the "A" button doesn't respond at all other times it randomly types A few times. Then other times It randomly types A's alt the "*". My phone will turn off but the power button won't turn it bAck on. I have to reboot the phone if I turn it off. Every time I turn it off it says phone can next be used or something like that on july 28th 12 Am which is when I have an event set. So here's a list of the problems
Phone comes unresponsive specifically when the backlight goes off (when phone isn't being used and screen turns blAck/ nothing on screen)
"A" button acts funny
Phone will turn off without A problem, won't turn on unless battery pull takes place.
Gets stuck in alt mode from time to time which happened when phone was completely locked up. And I couldn't get it out of the alt mode.
There is no mark of water damage at All the box of the inside of my phone is completely white. I've also had the phone about A yeAr. It will be A year some time next week.
Any help will be appreciated thank who ever it may be in AdvAnce.

HiJMic19,
Welcome to BlackBerry Support Community Forums.
Try backing up your device via the BlackBerry Desktop Software and performing a clean reload of your device software. http://bbry.lv/bpv7DT .
Do a selective restore as shown here: http://bbry.lv/bhaArf making sure to restore essential data only such as contacts and calendar.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Problem with my Curve 8520 Smartphone

When I select an application in the main menu (calendar, contacts, etc), if I press "options" the device ts sends me to "Home Screen Preferences" page which has never happende before. I tried a battery pull but that hasnt worked. I gather this is a problem other have had too - PLEASE HELP:

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problem with the curve 8520

My phone's battery died and now won't turn back on, instead the red light turns on and then nothing happens. I have taken the battery out a number of times. Now the phone has been on charge for 4 hours and nothing is happening except for the red light turning on. Do you know what is happening to it, or more importantly, how do i fix it?

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problems with my Curve 8520

My Blackberry doent play videos on youtube, i cant acess facebook, msn, and gps! Can someone help me?

to play you tube file needs an additional apps like flashplayer you try downloading this app.
http://appworld.blackberry.com/webstore/content/9001
or xenozu.
before we proceed do you have internet access such as EDGE, 3GS, or wifi?

Problem with BBM curve 8520

how to use the bb messenger? do i need to have internet connection?

The user guide can be found here - http://docs.blackberry.com/en/smartphone_users/subcategories/?userType=1&category=Messaging+%26+Emai...
And yes, you do need the internet, and specifically a Blackberry Data Plan - http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F

Problem with my curve

Good Evening
I have a very big problem with my curve 8520 as the track pad hangs alot and I need to do hard rest several times and then it works after around 6 restarts.
The biggest problem is when i wanted to reload the OS , the computer does not detect the bb when it is connected, it is as if nothing is connected to the computer.I have tried 2 laptops the same problem and I have tried another bb with the computer and that works.My current OS is 5 and I even tried to load OS by force using app loader but it is of no use as the computer doesnt detect it.
I want to know if there is a solution for this problem and if there is an ota link for os so that i can download it .
pls help me.
regards

OK, it may not be a powered USB socket on the PC. You will need to check you have the right driver. One way to check the connection is in the settings in the BB under memory there is a mass storage mode support which needs ot be on and the auto enable mass storage mode when enabled when connected. This will usually allow you to see the BB like a external hard drive or camera in windows explorer when you connect it.
If that fails check in the PC device manager for an appropriate device with a problem - usually has a yellow exclamation mark next to it

Problem starting my Curve 8520

Hi everyone, I have a serious problem with my curve 8520, since yesterday, I could not start my device anymore. When I start the device, it start to boot up until maybe 75 % and then it starts all over again from 0. naturally I tried to pull the batterie out, and waited like couple of minutes but it still want works.
does anyone has similar experience? any suggestion on how to solve it?
thank you

Hello cassandra0612,
Welcome to the BlackBerry Support Community Forums.
In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
To do this we would need to back up the BlackBerry smartphone. Please open the BlackBerry Desktop Manager and connect your BlackBerry smartphone. Click on the Backup and Restore button and select Back Up. Please note the location where the backup is being saved as we will need to access it later to restore the BlackBerry smartphone.
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB11320
Thank you
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

What is wrong with my Curve 8520? Please help!

I am having problems with my BB Curve 8520. v5.0.0.592
First the phone started freezing all the time and I had to do a battery pull to unfreeze it, and everytime after it restarted it got the Uncaught Exception: java.lang.error.
I uninstalled my BBM V6.1beta and my appworld 3 beta and installed the lastest official releases for them but it didn't fix the problem.
I then deleted all the apps that I installed recently and after installing Photo Editor Ultimate the java error stopped.
Right now the freezing is gone but now when I download pictures or songs, they don't show up anywhere on the phone. Not in the gallery and not in the file explorer. They only show up after I reboot my phone. Also when right now when I press the menue button, the menu at the left doesn't show, it only appears after I scrolled over every item in the menu, so basically it was invisible until I went up and down on the trackpad.
What can be the problem?

Hi MarcC8520,
Welcome to the BlackBerry Support Community.
Try backing up your device via the BlackBerry Desktop Software and performing a clean reload of your device software. http://bbry.lv/bpv7DT Make sure to test for the issue before restoring any data from your backup file.
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Pairing Volvo V60 Bluetooth with BB Curve 8520

I have trouble pairing my new car's Bluetooth with my BB Curve 8520. My car does not find my BB while all settings are active (bluetooth is on / it's discoverable etc.). On the other hand my BB finds MYCAR and I am prompted to fill in a password. When I type in 0000 or 1234 I get an error.
Can somebody let me know how this can be resolved? Is this a Volvo, BB, Bluetooth software or operator problem? Thanks for your help.

Hi Kasiek1488 and welcome to the BlackBerry Support Community Forums!
This article should help you connect your BlackBerry® smartphone to your PC via Bluetooth® and use it as a modem.
KB12544 - Connect a computer to the Internet using a BlackBerry smartphone as a Bluetooth IP Modem
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

HELP with BlackBerry Curve 8520, White screen after update to App World 2.0

Hi, need an answer as soon as possible please.
i downloaded the app world 2.0, after that i was told to restart. I didt, but, now i just have a White screen with the little clock on it... please... need an answer now, because my BB ys my world... Bussines, life, everything...
Here is a pic of what I've mentioned...
BlackBerry does not start anymore

Same thing for me...I am using this post to try to solve:
http://supportforums.blackberry.com/t5/BlackBerry-Curve-BlackBerry-8500/Curve-8520-stuck-on-a-quot-w...

Problem with BB Curve 8520

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