Problem with bb link and z10

hello, i´ve try to connect my z 10 to pc whith bb link and i can t, it stays a lot of time thinking, and nothing. how can i do a  backup copy of my z 10 whitout bb link, and why in the divice bb protect don´t allow backups?

Hi pleandro,
Can you provide a bit more information please so I can better assist?
What version of BlackBerry Link do you have installed and what version of Windows OS do you have?
Are you connecting via usb or Wi-Fi?
Have you tried using different usb cables and usb ports?
Are you signed into BlackBerry Link with the same BlackBerry ID you are using on your BlackBerry Z10 smartphone?
I look forward to your response.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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