Problem with Billing Information

Hello,
Just recently, about 5 months ago, I recieved a Visa giftcard for graduation. I used that as my billing information; chose VISA as the card and then put in the card number. After I was done picking my desired songs, it told me there was a problem with my information and that it had been declined or something. It also said I would have to resolve it before I would be able to purchase more songs.
So are we not allowed to use VISA gift cards? Now I have a iTunes gift card that I want to use and it wont let me because this previous problem has not been resolved. What do I need to do? I'd rather not have to repay this or have to use this iTunes gift card to pay for it. There was money on that VISA card and I used it to buy songs. I do not have a credit card to repay it either. What do I do?
Thank you so much.

I experienced the same problem around the same time. After several less than helpful and very frustrating emails from Apple Support, I happened upon a very simple solution that solved my problem. I went into "Edit Payment Information", and I re-entered my credit card information, security code, etc... just like I had tried a thousand times before. BUT this time, I TYPED IN A SPACE AFTER MY FIRST NAME. It worked. It finally accepted my credit card information.
They tell you to enter your name just as it appears on your bank statement. It just never occurred to me that they meant to include spaces. I would assume that if your bank prints your middle initial on your statement, you should include that in the "First Name" box as well along with any applicable punctuation. For example, Joe(space)S.(space).
I offered this advice to my friend as she was having the same problem, and it worked for her, too. So, you might want to give it a try.
Message was edited by: Max Colevan

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