Problem with black ink cartridge

Error in altleast one ink cartridge. Just bought yesturday and have only used ink for three different print outs. Why is this, do I need to buy another one already, is this cartridge defective?

Hi there,
Assuming that you are using Win XP or later use this uitility GO HERE
If this does not help please understand, In order for me to be able to help you I need some very basic information such as Operating (this is to provide you with guidelines for troubleshooting steps ) I need complete printer modell and cartrigde that you are using.
Hope this is helps and let me know the outcome.
RobertoR
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I await answers about problems with my ink cartridge

Hello , When buying a printer My ad said That would be possible to print about 350 pages OS cartridges , But No What Happened . Today She accused Being out of ink in black As que print ONLY 127 pages . I hope explanations paragraph THAT Event BECAUSE an advertisement NOT fulfilled What Prometheus, I'm disappointed . Thanks

lorenaher,
This article should help out with the issue you are having. Give the steps a shot and let me know the results:
http://goo.gl/OIb47
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

DeskJet 5550 won't print after installing new black ink cartridge.

I recently got a new Dell computer with Windows Vista 64-bit OS. Printer was working fine until I replaced the black ink cartridge. It printed out the check page like normal after installing the cartridge but will not print anything else now. Not even a test page. I tried pulling the cartridge out and putting it back in. Tried unplugging the plugs on the back of the printer and plugging back in. Tried turning the printer off and back on. Also tried restarting the computer. I downloaded the HP Print Diagnostic Report and it could not find any problems. Could there be a problem with the ink cartridge itself?
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Well first I went and bought another black ink cartridge to rule out the cartridge being the problem. That was not it. So then I unplugged the printer and cleaned it thoroughly and plugged it back in. Still didn't work. So I went into the properties on my printer and started messing with the settings. FINALLY I FIXED IT! I clicked on the Advanced Tab and then clicked on Print Processor. I then changed it to WinPrint and retried the Print Test Page on the General Tab and it worked! Woo Hoo!

Printer not printing black even with new ink cartridge

Responded to pop-up that ink was low.
After installing new black ink cartridge, attempting to print ink status report. colors show OK but black is not printing at all. Tried second new cartridge to no success.
Tried turning printer off and restarting - no change to problem. still not printing black.

Hi,
Please follow this HP document for this issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03946666&cc=us&dlc=en&lang=en&lc=en&product=408...
hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
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HP Photosmart 5510 fails to print with brand new 364XL black ink cartridge

The original HP 364 'SETUP' black ink cartridge worked well and I bought an HP364XL black ink cartridge via the HP website.
I installed the HP364XL this morning, but it's failing to leave any ink on the pages.
The cartridge seems to fit OK and there are no error messages. The paper goes through in the normal way, but comes out with no printing on it. The date on the box is SEP 2014, so it's not out of date.
I've tried to find what's wrong. I've checked the cartridge is properly installed and it seems to have ink in it. I've tried printing using the black cartridge again and again with different settings, such as 'Fast draft' and 'Normal', but each time the paper emerges with no printing. The 'Supply Levels' shows the black cartridge to be about 90% full.
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This is normally caused by the vent on top of the cartridge being clogged, or by a dirty printhead. The document linked below will help you work out the problem. Let me know what happens.
Black Ink is Missing on Printouts
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HP 802 Black ink cartridge not compatible with HP Deskjet 1050 Printer - J410a [Model: CH346A].

I am Sharjil Ahmed from Kolkata, India, and had bought theHP Deskjet 1050 All-in-One Printer - J410a [Product Model: CH346A] from an online shopping website www.crazeal.com on 18 December, 2011, where the product information consisted that I will be provided HP 62 small black ink cartridge HP 62 small tri-color ink cartridge along with the product. However, the box consisted of HP 61 small black ink cartridge HP 61 small tri-color ink cartridge.
I also registered my product on 03 January, 2012, and found out that the ink cartridges which are compatible with my printer are HP 802 Black ink cartridge (CH563ZZ) and purchased the same, but when i tried to take a printout a message appeared that HP 802 Black ink cartridge is not compatible. Hence I had contacted the HP service centre of our area where I was informed that the cardridges compatible with my printer is HP 61 only and the hardware of my printer does not support HP 802.
Please help as I have not been able to find HP 61 anywhere in my locality.
[Personal Information Removed]
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Hi sharjilahmed,
The 802 cartridges are the correct ones for your region. If you purchased the printer from a Region other than India you will need to contact technical support, so they can assist you with getting the region changed on the printer. Contact numbers for India support below.
DeskJet, Inkjet All-in-One, Entry level LaserJet, LaserJet All-in-One:
1800 200 0047, 1800 425 7737,
0124 387 7300, 0124 234 0917
I am an HP employee.
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Brand new officejet 4630 with black ink problem and ok button doesnt work

Hi! I bought a new printer today, officejet 4630 and it included toner cartridges in the box. Iset it up like the sheet in the box said. After I had filled in date etc, I put in the ink ( and yes, remembered to check that it was compatible and take of the tape) Then this message showed in the display and still does: "Ink cartridge(s) problem. The following ink cartridges must be replaced" and a black dot. The cartridges were brand new and came in the same box as the printer. I have tried a reset ( taking out the cord for power supply, wait 60 sec etc) I also saw in Hp support you were to press "ok" to get rid of the message before restart. I can't press ok. It just beeps. No matter what button I press. Suggestions? Of course I can try with a new cartridge, but to paying $20 for a new cartridge when it was included in the box and should work is not ok.

Hi , Welcome to the HP Forums! I understand that you ar getting the error, "Ink cartridge(s) problem. The following ink cartridges must be replaced" with your black ink cartridge on your HP Officejet 4630 printer. I am happy to look into this cartridge error for you! Please, try the steps within this guide, A 'Cartridge Missing,' 'Cartridge Problem,' or 'Incompatible Ink Cartridges' Error Message Displays for HP Officejet 4630 and HP Deskjet Ink Advantage 4640 e-All-in-One Printer Series. If this guide does not resolve your issue, please contact HP, phone support for further assistance, as the ink cartridge(s) are under warranty. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best of luck! “Please click the Thumbs up icon below to thank me for responding.”

Larger black ink cartridge with pentagon 564, where to buy

Where can I buy replacement for larger 564 black ink cartridge with pentagon mark?

If you enter your printer details into the link below, you should be able to easily find what you're after:
https://h30042.www3.hp.com/SureSupply/
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
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--Please mark the post that solves your problem as "Accepted Solution"

Hp3050 says problem with the tricolour cartridge but wont print on black either

my hp 3050 j610 printer says problem with the tri colour cartridge justried printing in black but just sends out a blank sheet

Hi @kennym29,
Welcome to the HP Forums!
I understand that your HP 3050 will not print in black and says you have a problem with your tricolor cartridge. I am sorry to hear this, but happy to help!
I would recommend the following guides:
'Incompatible Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer or Prin....
Fixing Print Quality Problems for the HP Deskjet 3050 (J610) All-in-One Printer Series.
Hope these guides are helpful, and have a great day!
RnRMusicMan
I work on behalf of HP
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Black ink cartridge problem

I recently changed all of the color and black ink cartridges on my HP Officejet 4620 All In One Printer. I cannot get the black ink to print even though I used two different brand new HP cartridges. I followed the trouble shooting guide as to checking contacts are clean, turning off the printer, etc., etc. with no luck. When I do a test page, all colors are printing fine but no black ink. Any advice?

Hi @Meme1946
We are here to help. I understand you have done all the necessary troubleshooting, up to and including trying new cartridges, and the issue remains. Please call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
Even if your printer is out of warranty, please call so we can help, thanks.
I hope this helps.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Can't print with just one black ink cartridge on HP Photosmart C309a

I have a relatively new HP Photosmart all-in-one print-scan-copy-fax, C309a. There are 5 ink cartridges, 4 small ones in black, yellow, magenta and cyan, then another XL black cartridge. Today the small black cartridge ran out. I ordered all 4 of the small cartridges. Apparently the small black one is called "photo black", the XL is something different. All are HP 654 ink. Anyway, here's what I don't get: There is still plenty of ink in the XL black. So why can't I print? I even set it to print in only gray-scale, using only black ink ; also set it to always print text in black. But when I print a page comes out barely visible, or blank. Print Test & Diagnostic Test comes out the same way.
In another post I read that some printers can't function of one of the inks is dry, even if you don't need that ink for what you are printing. Is that the case here? I tried the online chat for technical support & could not get anyone. Also e-mailed tech support & got a less than helpful answer in very difficult to understand broken English. Just need to know if there is a way around this, or do I just have to wait for my color cartridges to be delivered? Thanks!

I would like to know the answer to this also... I have a brand new black ink cartridge but my photo black is empty yet when I print it still tries to use the photoblack?

In the C309, How can I use just the regular black ink cartridge only?

Hi
I just bought a HP C-309 a short time ago. I bought a HP reg black cartridge XL quite quickly. This thing is a sweet
machine, works perfectly, but is a terrible terrible ink hog.
Had I known, I would have gone for the Kodak which touts much lower ink costs.
I only use this thing for documents. I do not want to keep putting color cartridges in. They are all on low except for the black XL cartridge. How can I set it up to use only this cartridge for black and white..and just leave the color ones on empty.
I will have to get rid of it if I have to keep feeding it this way. The ink levels seem always low. By the way, the help asks me for model number. They want to know whether it is 309n or 309g. I see no way to find out..no notations on machine or purchase documents. HP, if you need this info...make it easy for the consumer to FIND the info...gheesh!

Hi lyn1360
There are several circumstances when color ink may be used—primarily to improve print quality, and sometimes to improve printer reliability—even if the document appears to be only black text-and-graphics. Many HP printers utilize chemical interactions to improve the quality and permanence of plain paper black text-and-graphics by adding small amounts of color ink to certain black areas. Some dark images which look black to human eye may contain a combination of black and color inks. For black and white images and photos or grey black which we think as black, a blend of colors called "composite black" may be used to achieve significantly better image quality and smoother gray tones than can be accomplished with black inks alone. Some inkjet printers utilize pigmented black ink, which is incompatible with some inkjet photo paper. In this case, dark or black areas are made up of color inks.
For users who wish to print utilizing just black ink (despite the reduced print quality), many HP printers offer options. For example, a driver color setting (by selecting "print in grayscale with the black cartridge only" in printing preferences) specifies printing using only black ink. In addition, many IPH printers can operate in "reserve mode," which allows the user to continue to print with just the black cartridge when the color cartridge is removed or not installed.In HP IIC systems like your printer C309, all supplies are required to be installed in the printer for the printer to function.
To find the correct model number for your printer, you can just open the carriage access door and on the right side you can see the model number. For OJ Pro printers, we need to open the cartridge access door on the front left side to see the model number.
For more info regarding the ink usage, check the below link:
http://h10060.www1.hp.com/pageyield/en-019/articles/howInkIsUsed.html?cCode=us
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I can not print black and white only documents and I have a full black ink cartridge

I have been an loyal HP customer since the orginal laserjet in the early 90s and then many inkjets from HP after that.
I bought an HP 6600 All in one for the house and have only ever printed in black and white.
For some reason one of the color ink carts is empty after a few months of black and white only printing.   No problem - I only print in black and white - or so I thought.
Nothing I have been able to do (aside from buying a color cart I don't need) is able to tell the printer to not worry about color and only use the black and white cart. Past inkjets from HP didn't have a problem with this.
Please tell me HP didn't do this on purpose and is going to trying and justify the need for me to buy any color carts if I never print in color. HP - if you did and you are going to try and tell me you neeeded to do this for any reason then someone please sign me up for the class action lawsuit if you are an attorney looking for plaintiffs.
However, I am sure I am overlooking some simple setting on the 6600 to move past this annoyance.
Thanks!

Hi Atlanta90210,
We appreciate your brand loyalty, and I'm very sorry for the frustration this has caused.
There is a lot of good information in Cannot Print When One of the HP Ink Cartridges is Empty. It explains how your printer works and how it is designed. Another good resource is posted here.
In the first link I mentioned, there are steps to print with black ink only. I have a similar printer to this at home (with the same print mech), and I have found that the steps to print with black ink only have saved me lots of ink.
There needs to be ink in all the cartridges for this printer to continue printing (after the cartridge's reserve mode is depleted). Once you have replaced the empty cartridges, you can change the print settings to print with only black ink so the printer doesn't use color ink. Until then, there is not a way to bypass this.
I know this is not the answer you were hoping to receive, but I do hope it was helpful.
I'd be happy to help you with any other questions or concerns.
-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button if I have helped you. Mark Accepted Solution if I solved your inquiry.

Hp Officejet Pro 8500 will print but not anything with black ink. It keeps aligning itself.

My Hp Officejet Pro 8500 will print but not anything with black ink - i have checked the black ink cartridge and it is full. Whenever i print anything in colour (only option) the printer goes into an alignment/maintenace loop that lasts for a long time and does not fix the problem. What should I do?

Clean your printerhesd 4-5 times until the black fully restores. I am on my third complete cleaning and have gone from 0% black to approx. 60-70%. So, it works just takes time.

Printer won't print email with black ink, how do I correct this?

I am new here, and seek some help. My wife's i-Mac computer has a problem of not printing email with black ink. However, the printer will print email text in all colors, but not with black ink. The printer goes through all the motion/movements like it is printing in black, but only a blank sheet of paper is the result. However, it will print a black horizontal line (topic divider) across the paper in black ink, if that is shown in the email. Strangely, the printer will print using black ink when asked to print a word doc. The ink jet cartridge is new, so it is not an issue of being low on black ink.
I have changed printers, but still experience the very same strange problem. Is this a software problem, or a computer setting that needs to be adjusted? Any help would be greatly appreciated.

rooster2 wrote:
I am new here, and seek some help. My wife's i-Mac computer has a problem of not printing email with black ink. However, the printer will print email text in all colors, but not with black ink. The printer goes through all the motion/movements like it is printing in black, but only a blank sheet of paper is the result. However, it will print a black horizontal line (topic divider) across the paper in black ink, if that is shown in the email. Strangely, the printer will print using black ink when asked to print a word doc. The ink jet cartridge is new, so it is not an issue of being low on black ink.
I have changed printers, but still experience the very same strange problem. Is this a software problem, or a computer setting that needs to be adjusted? Any help would be greatly appreciated.
Your profile indicates you are running 10.0.x
Without knowing your real OS, it's not easy to answer your question
Message was edited by: nerowolfe

Problem with black ink cartridge

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