Problem with broadband

as recent i notice itself upgrade to 20mb from 8mb option 3 i have
it only broadband no phone as i am deaf
so i have stable 7.5 mb and it great never went down at all as i am near at the exchanged
however it upgraded itself to 20mb and i notice it faster and stable at 14mb and over 1mb upload
and i have a hub 1.0 white...so notice it starting to drop speed
so thought i reset it and reboot the hub but it getting worse
so i thought it the hub
so bought myself a new netgear and set it up so it now stable 2mb and 888 upload ???
why it not going any higher
and i cant fone the bt as they having a problem try to understand me
no happy with it as use ti have a email service but no help at all too
and also i believe it something to do with the roadwork as they are fitting a new street light and drill and digging it etc and i think that when it happen
aint paid for the damaged so should bt charged the street light for the damage they cause it ??

In order for someone to help please post hub stats by
enter for homehub other routers will have differing address so use hub please
192.168.1.254 in browser click A to Z top right
then ADSL enter pas and click MORE DETAIL
Constant resetting of hub or router will only make it worse leave connected 24 7
POST RESULTS
Also post results of test at ( best done from master test socket)
http://speedtester.bt.com/
also do Have you tried a quite line test
dial 17070 option 2 and listen - should hear nothing
best done with old type analogue phone digital will do but may have slight hiss
do not use home hub phone
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Similar Messages

Strange problem with broadband. Speed very low.

Hi all,
From last Friday I encountered really big problems with my broadband as the speed go dramatically down. I don't know what may be the reason, I'm using HomeHub and between it and computers in my household everything is fine. I haven't heard about any fixes round Aberdeen so have completely no clue what is going on.
Do you have any clue what can cause the problem, for more than 3 years everything was just great. Maybe my HomeHub is old and faulty, it is the 1st gen, white one.
I post speedtest results and ADSL info:
Download speedachieved during the test was - 134 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :18761 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 16000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 0.0:75.22:25.5 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload speed achieved during the test was - 692 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps
DSL Connection
Link Information
Uptime:
3 days, 22:26:20
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
888 / 18,762
Data Transferred (Sent/Received) [MB/GB]:
350.53 / 4.65
Output Power (Up/Down) [dBm]:
11.5 / 0.0
Line Attenuation (Up/Down) [dB]:
4.5 / 14.0
SN Margin (Up/Down) [dB]:
15.0 / 5.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 246,017
CRC Errors (Up/Down):
0 / 46
HEC Errors (Up/Down):
0 / 39
Line Profile:
Fast
Solved!
Go to Solution.

Update.
First, do you always get reply from MODS? Today my connection dropped and after a while it was on again, I found my SN Margin reset to 6.5 and better bandwith 1205 / 19832 but the speed didn't improve at all. It is 24h since I've sent notice to MODS and I will wait another 24h before contacting them again. What really worries me is FEC Errors field in my ADSL Line details. Last time after 4 days it was 245'000, now after 6 hours I have more than 750'000. Is that normal after connection drop? I've checked speed using this speedcheck provided and my profile is still the same, 16000kbs
UPDATE:: 40 minutes past, 35 MB more dowloaded and 100'000 FEC Errors more :/
I paste details below:
DSL Connection
Link Information
Uptime:
0 days, 6:01:26
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,205 / 19,832
Data Transferred (Sent/Received) [MB/MB]:
38.53 / 275.66
Output Power (Up/Down) [dBm]:
12.0 / 0.0
Line Attenuation (Up/Down) [dB]:
4.5 / 14.0
SN Margin (Up/Down) [dB]:
6.5 / 4.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
1 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
1 / 0
FEC Errors (Up/Down):
0 / 769,697
CRC Errors (Up/Down):
0 / 8
HEC Errors (Up/Down):
0 / 5
Line Profile:
Fast

Re: Strange problem with broadband. Speed very low...

What is going on with my BT Broadband speed...?
Download 0.25 Mbs and up load of 0.09 mbs..
This just can't be right...?
Frustrated subscriber.. Glenn :-(

I moved you post to start a new thread as previous one was marked as solved by originator
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

POP Account Problems with Broadband Provider

I am having trouble with accessing my "work" POP account from my home broadband service provider (Charter). These problems started a month ago or so, although ocassionally I can still access this POP account from home. This work POP account works fine when traveling or at work. The POP account I have through Charter and my Mac account work just fine. I am using all the default setting in Mail, which have worked for several years with this POP account.

Is your carrier and server Vodafone?
If so, its an issue on their end that they dont have an ETA on a fix.
If not, sorry, cant help.

Continuing problems with broadband connection. Goe...

Our broadband has continued to have problems even though we called BT and had it tested for 24 hours. Still goes offline.

Hello diane12163 and welcome to the forums,
Assuming you have a Homehub, please could you post up the ADSL stats:
http://192.168.1.254
Click on A-Z in the top right
ADSL Settings
Copy and paste all the information from that into this forum post.
Then please could you run a test at
http://speedtester.bt.com
Copy and paste all the information from that into this forum post.
That will give the gurus something to work on and help them identify your problems.

Problems with broadband air card

Does anyone have the new 3G/4G Sprint U301 USB device? I am new to MBP and when I had my HP I had no problems connecting to internet and staying connected. I have noticed with the MAC it takes several attempts to get connected and when it finally connects I can only do a small amount of work on the internet. I am a student and while doing homework the computer may be idle for a few minutes before I start typing by then it says I am still connected to internet but if I try and send something it doesn't work. Any help would be greatly appreciated!
wendy662

Roger,
Wi-Fi is not readily available in my neighborhood without being attached to a password required network.
wendy

Problem with broadband access - none at all!

On 1 January my ability to connect to the Internet stopped. My wireless router (Belkin) had some flashing lights (which is not unusual) and is indicative of a a flaky connection so I gave up for a while. However I have not been able to access the Internet at any point since using either of the laptops that I use (Note these are configured completely differently so this is not a software issue). Both laptops showed there was a wireless connection but no websites can be accessed or downloads received.
I called level 1 support on 2 January who talked me through basic things I had already done and who then assured me that level 2 support would call at a time on 3 Jan. No one called at any point during the day. Frustrating.
Does anyone have any suggestions as to what I should do or try next?
Thanks

is your router connecting to the internet? do your pc/laptop see the router and if so do they connect? does the icon in the sys tray show internet access or local?
have you tried downloading inssider2 and then run it. This will show the broadcasting networks round about you and their channels including your own. Then enter your router and change your wireless channel to a free or less congested channel.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How can i view Service outage/fault problems with ...

I have been driving my self nuts going around and around the BT site trying to find a link to Service outage/fault problems with Broadband in my area.
Any ideas!!!
Mike
Solved!
Go to Solution.

http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Re: All sorts of problems with BT Broadband

Hi, I too am having lots of problems and wondered whether someone could help?
We moved into our house recently. Its 15 years old and has had a BT line previously, however we still needed a new one installing apparently.
Engineer came to do this saturday just gone but couldn't complete as some problems with exchange and the line not getting a dial tone etc.
Someone came out Monday to try and fix this, said further problems.
Someone came out Tuesday and finally said fixed. Got emails from BT saying line and broadband sorted.
Came home - broadband very slow. Plugged into the main socket, several calls to BT, checked speed online, the stats are below.
Despite it saying 7meg it is still very slow. Taking ages to download anything, simple pages on the internet take ages to load etc.
Also did a test on speedtest.net and got quite different results. Have posted both results below.
Getting very annoyed now as seems no1 can work out what the problem is, get transferred to BT tech help in india every night spending hours on end just for them to say they don't know what the problem is.
No idea what to do next. Advice much appreciated.
1. Best Effort Test:  -provides background information.
Download Speed
0.05 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.05 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :6.82 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
1. Best Effort Test:  -provides background information.
Download Speed
0.05 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.05 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :6.82 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
1. Best Effort Test:  -provides background information.
Download Speed
0.05 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.05 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :6.82 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
1. Best Effort Test:  -provides background information.
Download Speed
0.05 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.05 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :6.82 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
1. Best Effort Test:  -provides background information.
Download Speed
0.05 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.05 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :6.82 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:57:28
Downstream:
6.656 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.9 dB / 29.0 dB
Line attenuation (Down/Up):
41.1 dB / 21.0 dB
Output power (Down/Up):
19.9 dBm / 12.0 dBm
FEC Events (Down/Up):
31043 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
1 / 0

Hi again,
Having now waited a total of 15 days since the line went active, these are the stats. We did briefly get up to 5mb but it has dropped again. The router has not been touched, turned off or played with at all for over a week now. This is still not achieving the max it is capable of, any ideas?
Many thanks in advance
1. Best Effort Test:  -provides background information.
Download Speed
2.65 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.65 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.42 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
3 days, 12:43:18
Downstream:
4.313 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.0 dB / 29.0 dB
Line attenuation (Down/Up):
41.6 dB / 21.0 dB
Output power (Down/Up):
19.5 dBm / 12.1 dBm
FEC Events (Down/Up):
4978107 / 597
CRC Events (Down/Up):
5258 / 410
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
95194 / 391
Error Seconds (Local/Remote):
977 / 275

HT4199 Had problems with my broadband going down at weekend, since it came back on unable to join wifi BT say it is because my wifi settings are missing on my iPad can anyone tell me where to find seething details IP address etc

Had problems with my broadband going down at weekend, since it came back on unable to join wifi BT say it is because my wifi settings are missing on my iPad can anyone tell me where to find seething details IP address etc

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h Mt
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Having problems with my Broadband and BT will not ...

Hi
For the last TWO years I have had problems with my broadband.
The problem is that my hub keeps re-synic it self. Yes I know that this supposed to happen but surly not up to 10 times a day, (some times 6 times in one hour) Every Day.
I have no extension sockets just a Phone & broadband hub connected to the master socket
I know the problem is neither with my BT Hub or my phone as I have replaced with another of each and the problem still persists.
I have checked my wiring, BT have checked the exchange all appears to be OK. BT sent a engineer to check my master socket and because they could not find a fault I got charged £80 and I still got the problem.
I explained to the engineer that I think the problem is the Length of cable between the point were the line comes in and my master socket (it over 9 meters long) which goes all round my flat (maybe picking up electrical interference) , but they have refused to move my master socket to make it shorter.
What else can I do ? It BT responsibility for the wiring between the point the line accesses my property and the master socket but they wont do any think to correct matters. All I am told they could send a engineer but it will cost if they can't find the fault.
As I said this problem is been going on for over two years , I can not use my laptop, Internet radio without losing connection after a hour or so. I am getting very frustrated and thinking of cancelling my BT contract, and going to some where else.

Hi thanks for reply
The problem is not with my computer. Its only about 2 feet away from the hub
It my Broadband hub that problem is with. The Blue broadband light on the Hub goes out, after a couple of seconds comes back on flashing orange, then after about 30 seconds it stops flashing and remains a steady orange, then returns to blue again.
I know the hub is supposed to this occasionally to re-synic for difference in line speed etc, but surly not every day and some times about ten times in a day. I have sat here and watch it do it even up to six times in a hour. It not a faulty hub as I have replaced that and still the problem persists
I can hear intermittent broadband type noise on my phone but again I have replaced the filter many times (and the telephone) but the fault is still there.
I think it must be electrical pick up.
I have no extension socket (just the hub and phone connected to the Master socket)
I have asked BT to come and shorten the cable between were the line Enters my Flat and Master socket, (The cable is over 9 Meters long and goes all round my flat before getting to the MASTER socket.
But even though cable before the master socket is BT's responsibility they refuse without me paying a call out charge of about £80 to come out to shorn it.
So for the last Two years I have the problem but I am getting very frustrated now, so am thinking that when my contract runs out in a couple of months I will go to another suppler that will move my master socket for Free. Why Should I pay £20 pounds a month for rubbish service>

UK - Any Problems with O2 Broadband

Hi trusted people,
Opinion always valued - I have had a search of the discussions already, but was wondering has anyone had any specific issues with O2 broadband and their Macs, notably over wi-fi and their iMac G5 and Intel based (nothing but bother with Sky broadband problems with connection drop (another topic)).
Does accessing MobileMe work swell?
Is it easy to keep secure? Install?
In a fortune position where I can pretty much get any broadband provider, apart from Virgin (not paying their prices), and plugging for O2 for cost and the fact I am limited to 5mb anyway and I have £10 to spend a month.
Any help would be appreciated, going to order at end of week.
Cheers
Olly

Opinion always valued - I have had a search of the discussions already, but was wondering has anyone had any specific issues with O2 broadband and their Macs, notably over wi-fi and their iMac G5 and Intel based (nothing but bother with Sky broadband problems with connection drop (another topic)).
I have been with 'Be' broaband for years without issue. O2 purchased 'Be' last year and they are basically both the same. So if Be is good O2 are good.
The only difference with O2 is they dont go up to 24 megabits whereas Be do. However to get 24 megabits you need to be very close to your phone exchange.
But O2 provide a wireless N adsl2+ router.
O2 offer 1:1 contention Sky dont or ever will give you that.
Does accessing MobileMe work swell?
that is not dependant on O2, mobile me works with any reliable internet connection.
Is it easy to keep secure? Install?
Is what secure? mobile me? that depends where you access it from.
Install, mobile me is not application that you install it is a service. Sure you have to configure your mail for mobile me, but that is easy, and you have a mobile me system preference panel that you configure.
If you can only get 5mb then you are far from the phone exchange, Virgin cable can offer you a faster service if you can get cable in your area.
If you get an iphone or any other O2 phone you can have o2 broadband for £7.34 per month.

3G BT Broadband Huawei Modem problem with Tecra M5 or XP

Please can you help?
I have a Huawei E180 USB stick for accessing mobile broadband that was issued by British Telecom (BT). I want to use it with my Toshiba Tecra M5 (Model PTM 50E - 013013EN) laptop running XP Professional (SP3).
When inserted it is recognised by XP as a Huawei device but its pre-installed driver software does not autoload.
When I manually install the drivers downloaded seperately via BT connection manager software, I receive a generic/non specific Windows hardware conflict warning and the device will unfortunately not complete install and function.
I have spoken at length with BT support but despite sending me a replacement device and checking USB power supply the problem persists and they have been unable to help resolve the issue and have left the problem with me to try and resolve simply saying I must have a problem with my laptop!
As far as I am aware my Toshiba laptop and XP operating system have the latest released updates and other USB devices such as flash storage and WinTV tuners all work perfectly when installed so please can you advise what else I can try or what further information I can supply for you to assist me?
The device does install and work as expected in another Windows Vista Home Premium PC.

Eureka...Success thanks to Google and Huawei support.
Having run a Huawei diagnostic tool and displayed hidden devices in device manager, I discovered old Fusion and Globetrotter 3G/GPRS drivers were still installed despite having been removed by the add/remove software utility. So I finally uninstalled them from device manager.
This must have helped avoid any potential conflicts however, I think the main issue was missing usb.inf and usb.pnf files from windows\inf once I obtained them from another XP SP3 PC (a known good install) and put them in that folder, rebooted, reinstalled BT connection manager and rebooted again.
Then as soon as I inserted USB dongle it did everything it says on the tin!
So in the end a relatively simple fix in a matter of minutes....What a pity then since the end of July, I have had to sweat blood and tears myself, facing the wrath of 'the financial director' for wasting our money and my time, to eventually find a solution from Huawei (the manufacturer/supplier of the BT device) when BT Helpdesk could/should surely have got this answer quicker themselves and I bet this is a solution that many others will find resolves their problems as well. What a waste of hours and hours on the phone to BT Mobile Helpdesk.
Still a couple of minor glitches (do I really need 3 or 4 clients (2 at least from BT) trying to manage my wireless client?) and Desktop Help doesn't even support the 3G BT mobile device so why does it insist on trying to when I lose a signal?
Hey ho, rant mode over, the good news is I still have 4 or 5 days to use my 1GB 'free' allowance for this month. Finally, thanks to Tim Naish and Archibald Duffer on BT forum for their time and hope they find this solution of interest.

Re: Help Required with Broadband Problem

Nuketamilnadu
I cannot see that you have visited these forums to ask for help, unless it was under a different name?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
Solved!
Go to Solution.

Thanks Keith!
Here's the bumph you've asked for:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 06:30:39
Downstream:
574.3 Kbps
Upstream:
1.106 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
32.7 dB / 6.6 dB
Line attenuation (Down/Up):
16.7 dB / 9.6 dB
Output power (Down/Up):
18.3 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 71
CRC Events (Down/Up):
0 / 13
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 23
Error Seconds (Local/Remote):
13 / 20

Is Verizon going to acknowlege the problems with FIOS and Windows Vista

For months now, I have been reading the numerous problems Fios internet customers are having with Fios internet/Actiontech Router and Windows Vista and there has been no acknowledgement by Verizon of this current major issue.
I have also experienced the exact same issue for months now since I switched to Verizon FIOS internet. Previously I had Comcast HSI using my Windows Vista laptop. I had their service for over a year and I NEVER has a problem with the Windows Vista globe icon disappearing and loosing internet connection. The Globe always stayed on and never went away and I never lost connection when I had Comcast
I had Verizon FIOS installed last September with my Windows Vista computer and my wireless internet connection started to drop from day 1 and it has been a daily occurrence for over 5 months now. It has gotten so bad, I have had to hardwire my laptop to to be able to use the internet uninterrupted.
This is what daily scenario is:
When I turn on my laptop(with Windows Vista, I can initially get full internet access(with the globe on and it says "Local and internet). After about 10 minutes or less, the globe switches to "local only" and I can still get internet access. After another 5 or so minutes, a large X covers the globe and I lose internet connection entirely. The actiontech router wireless signal is no longer listed as one of the wireless networks. The only way for me to regain internet access is either to restart my laptop or reboot the actiontech router.
Numeorus posts here, over by DSL forums(Broadband Reports),Microsoft's website and a few othere websites detail this issue.
I am extremely shocked and surprised that Verizon has not tried to fix this issue by working with both the makers of the Actiontech Router as well as Microsoft to find out what the problem is and how to fix it.
I would just like to reiterate I strongly believe this is primarily a FIOS internet issue since I previously had Comcast HSI for over a year with the same Windows Vista laptop and I NEVER had that problem. Also, I can connect to my neighbors wireless connection(she uses Comcast HSI) and when I do, the globe stay on all the time on my computer and the internet does not lose connection.
I know that there are a couple of Verizon employees here. Please tell the higher ups who handle FIOS internet that this is a major issue that needs to be resolved as soon as possible.
P.S: Please don't tell me to go by my own router because then, I will have to deal with the issues of setting it up to work with Fios TV and the related VOD, widgets, remote DVR compatability issues to deal with. I don't think I can deal with the additional headaches.

FIOS is short for fiber optics. fiber optics is different technology than DSL.
With that said, if you search the Microsoft databases for vista issues with fiber optics, (CURRENTLY THERE IS ONLY ONE PROVIDER OF FIBER TO THE HOUSE, that being Verizon, so yes you can also search Vista issues with verizon and\or fios) and you will find that Microsoft already acknowledges this issue with their software. AND they offer you a fix.
cjacobs001

Problem with broadband

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