Problem with BT IMAP Mail since 12th June

Morning,
Anyone able to help me with a BT mail issue? My wife's email account which is a sub-account stopped working on Friday 12th June. Had to logon to webmail and go through a number of security questions. Still this does not help to get it working.
Her email client is Outlook 2013 and it's configured for IMAP. The client can receive mail but cannot send mail. Outbound SMTP is mail.btinternet.com port 465 SSL which is the same as my mail account which works fine.
Recreating the mail account using outlook wizard does not help.
My understanding is the mail account has been migrated to a new system and some mailboxes are having problems.
Any chance a mod can help me?
Regards
Mike

It is unlikely you have recently been migrated to the BTMail system. If you were you would have been notified.
If you are still using BTYahoo you could try using the Yahoo server settings
https://help.yahoo.com/kb/SLN4075.html
If you are not sure which email system you are on use this link.
http://diagnostics.bt.com/login/?workflow=EmailChecker

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Problem with BT IMAP Mail since 12th June

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