Problem with "call redirect" in CRS script
Hi all,
I have just started to get myself familiar with scripting in Cisco CRS (version 5.0(2) but have run in
to a problem which I do not understand.
I have created four applications and three queues. One application is just a menu script, that
when the appropriate key is pressed, redirects callers with the "call redirect" function to the
trigger entry number of one of the other three applications which is assigned to a queue.
When a call goes directly to the trigger, not through the menu script, the call is correctly added
to the historical reporting database. When the call is redirected by the menu script, it will not
show up in historical reporting.
scenario:
external number1 --> Menu --> choice 1 --> call redirect(external number2)
--> choice 2 --> call redirect(external number3)
--> choice 3 --> call redirect(external number4)
external number2 --> queue1
external number3 --> queue2
external number4 --> queue3
Thank you for your help.
kind regards
Andreas
Hello Jonathan,
for instance in the Contact Service Queue Activity Report (by CSQ) the calls, redirected by the menu
script, do not show up in the total/handled or abandoned calls count. In realtime reporting an active call
coming from the menu script is shown as reserved.
thank you
kind regards
Andreas
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