Problem with cartridges

Hi,My 932XL Black and 933 Yellow ink cartridge is lying vacant and unused as my older printer stopped working and it was replaced by an HP Officejet 8610. Those two ink cartridge has never been used and it seems like i have wasted around $51 on those cartridges. Looking for a fast reply. With Regards,Eva Pollock

Hi, The new Officejet Pro 8610 only uses (950 & 951) as listed: HP 950 BlackHP 951XL (High Yield) CyanHP 951XL (High Yield) MagentaHP 951XL (High Yield) YellowMore info: http://support.hp.com/au-en/product/HP-Deskjet-2050-All-in-One-Printer-series---J5/4027463/model/4027468/document/c01766411#N402 Depending on where did you buy, some shops allow you to swap but many shops won't do that. Regards.

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HP Officejet 4500 keeps saying tricolor problem with cartridge

problem with my HP officejet 4500 heeps saying refer to device documentation to troubleshoot print color cartrige tricolor. pleas help.

@longfingers,
Welcome to the Community!
I saw your message about the error message you are receiving that states there is an issue with the tri-color cartridge. I want to suggest that you try the document below to hopefully get through the error. If you try all of the steps and the error continues, then your best bet would be contacting us directly to see about a replacement or trade in printer.
HP Officejet 4500 (G510) Series and 4500 (K710) Series All-in-One Printers - 'Incorrect Print Cartri...
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
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Problem with printing ever since I've changed the yellow cartridge ink

Hello,
I have the new printer - HP Ink Advantage 3525 that was working great.
I got a message on my PC which says that I need to change the yellow cartridge one, so I did it very easily, but even since I get tons of problems with my printer.
The communication between the pc and the printer doesn't work all the time. So I reset all the properties and did it again from scratch and not it's ok.
The main problem is that no matter what I'm priniting, the color are really not accurate when all the picture is almost all yellow! I did all the clear options and it still does it.
Any help please?

If Outlook has "stopped working" it may be due to the Outlook iTunes Sync Add-in that was installed when you installed iTunes 7.3.
If you disable that add-in, Outlook will stop crashing - however, you will not be able to sync your calendar and contacts. Apple has been made aware of this issue.

Hp3050 says problem with the tricolour cartridge but wont print on black either

my hp 3050 j610 printer says problem with the tri colour cartridge justried printing in black but just sends out a blank sheet

Hi @kennym29,
Welcome to the HP Forums!
I understand that your HP 3050 will not print in black and says you have a problem with your tricolor cartridge. I am sorry to hear this, but happy to help!
I would recommend the following guides:
'Incompatible Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer or Prin....
Fixing Print Quality Problems for the HP Deskjet 3050 (J610) All-in-One Printer Series.
Hope these guides are helpful, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Problem with ink cartridges

We have a fairly new (6 mo.) HP 6100 printer that quit working, indicating a problem with the cartridges. I purchased all new ink cartridges, matching the number posted inside the printer door (933 for CMY and 932 for K). The printer still doesn't work, giving the message "The printhead appears to be missing, not detected, incorrectly installed or incompatible." I have removed, cleaned, re-installed. Still nothing.

Hi Bigs4Kids,
I understand you have an Officejet 6100 that is telling you the printhead appears to be missing or damaged. I'm sorry to hear this, but I will do my best to assist you.
As this printer does not have a removable printhead, I'm not entirely sure what you removed and cleaned, but I would suggest that you call HP Tech Support and inquire about getting the printer serviced, as stated in this A 'Missing or Failed Printhead' Error Message Displays on the Printer or on the Computer document.
Hope this helps, have a great weekend!
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**MissTeriLynn**
I work on behalf of HP

Continuing problem with 21 XL cartridge

I bought a 21 XL cartridge for my PSC 1410 a week ago. First for one print everything worked fine. The next time I tried to print it showed the "low ink level" appeared and I followed the instructions on the website http://h41112.www4.hp.com/promo/21xl-info/uk/en/trigger.html and ignored it. But I could not just continue printing as sugested on the website. The red LED-light kept on blinking,the display sowed "E" for empty. After several laptop restarts, taking the cartridges out and puting them in again and dis-and reconecting the USB cable I could print again this morning. But now that I restarted my laptop again the same problem occured and I can't seem to fix it. The warning is also shown in another design as the website suggests. It is very very annoying and timeconsuming!!!
I'm glad for any info/tips!Thanks in advance!

I am having the same problem with the 7500 All in One.
The color ink is great. THe XL black isn't printing. I am ging to get a regular black ink tomorrow and see if that works.
CJNY

Cartridge/Ink problem with my HP Photosmart C3180

hi,
i have a nasty problem with my printer. i have an old cartridge and a new one who i just refilled. my problem is that when i insert the new refilled cartridge the start black copy light is blinking and when i insert the old cartridge is not and i can even print a document but not black just color. and when i try to print a black&white document the paper gets out very fast and with no writing on it. even though i refilled the old one it still doesn't print. i don't know why is this happening because when i bought the new cartridge it was working! and to make notice: i bought an original cartridge!

Hi - Try the steps in this document. It will walk you through troubleshooting power related issues. One additional note, I'd recommend disconnecting the USB cable from the back of the printer as you go through the troubleshooting. It will help isolate the printer.
Hope that helps.
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I am an HP employee.

Problem with HP Printer - has stopped printing for no apparent reason!

Hi all,
I have a Powerbook G4 and an HP Deskjet 3820 printer that have got along just fine ever since I first got the laptop - in fact, until just a few days ago it was printing normally with no trouble at all. Now, however, it stubbornly refuses to print anything (from Word, Preview, Firefox - so I'm guessing it's an OS problem...)
The fault is as follows: I turn on the printer and it feeds a single page through without printing anything on it, despite having no instructions to do so. Whilst doing so all of the printer's lights flash in sequence. When it's idle the green status light next to the power button is on, with no other lights on. When I ask it to print something the print dialog comes up and the job is transferred into the print queue. The job loads but instead of printing, it moves straight from the print queue into the 'completed jobs' screen. Whilst it's doing this the power light on the printer flashes.
If I try to do a test print I get the message "unable to print: error 1000".
I've checked the leads and changed the printer's ink cartridges. I reset the printer in the printer utility box, then deleted and reinstalled the printer in the printer utility box. I've repaired the disk permissions (having deleted the printer, and then restarted before I tried to reinstall the printer), and finally I've installed the HPJIS drivers and the associated bits that come with them. I've even tried to use a different USB port, all with no effect.
The only thing that I've installed on this computer recently that I thought might be having an effect is the Citrix ICA remote desktop client - but I've deleted that and repaired permissions afterward, so I don't see how it could still be having an effect.
I'm basically now totally stumped. Any suggestions? I'm pretty keen to get this sorted out ASAP as I'm a student and need the printer to print off work and exams. Plus it's driving me up the wall. Any help would be greatly appreciated.
Thanks
Chris

Mr or Ms Light,
No, I don't think it's an OS problem. Printing on the Mac is nightmarishly complicated (under the hood), and HP installs its own system that bypasses the default FreeBSD system. This is an occasional problem with my HP 5550. HP claims to have good user support.
I've had, regularly, the exact symptoms. I've a migraine now, so I can't remember what I do about it. But it would be typical of me to press the printer button off, then clear the queue, then turn on the printer and have it remove the paper still in it. If needed, I might restart the computer.
As for the cause, for the last 10 minutes I've been asking my 4-year old granddaughter, but she's not in the mood to tell me. However, she often prints pictures of Elmo off the internet to color, and she captures parts of screens and prints them. This is with the USB cable disconnected; and its when I reconnect it, the exact symptoms you describe occur.
Try the above, and I may be able to give you a definitive answer later, after my granddaughter's nap.
Bruce

Problem with missing colors when printing

It has been sugested by HP that I try this forum for help.
The following is a copy of the email I sent them which describes my problem, I hopesomeone can help! Thanks.
language_code : en
language : English
Country of Residence : France
product_line : 83
product_oid : 59868
product_name : HP Deskjet 840c Printer
part_number : C6414K,C6414J,C6414A,C6414G,C6414N,C6414H
purchase month : 8
purchase year : 1996
problem area : color and print quality problems
serial number : [Text removed for privacy]
operating system : Microsoft Windows Vista Home Premium 32
How is your product connected to your PC? : USB Cable
problem description : When I try to print a page containing coloured items the coloured parts fail to print. (The items are totally missing, they are not replaced by grey scale images) I have done all the usual things as per list:-
troubleshooting : 1) Rebooted my computer.
2) Disconnected the USB cable and reconnected it.
3) Changed the colour cartridge.
4) Examined the printer settings in the control Panel, colour is selected and all other settings seem normal.
5) De-selected the printer as the "Default Printer" and re-installed it.
6) Run software that checks the driver is up to date and it is.
7) Printed the built in test page "beautiful color made easy" only the header and footer print,no colour!
setting changes : No, nothing has been changed.
PS. I have owned my printer for many years and cannot remember the purchase date.
tech skill : Intermediate
first name : Grant
last name : W[text removed for privacy]
This question was solved.
View Solution.

Hi - Go ahead and try the steps in this document. It will walk you through cleaning the contacts on both the cartridge and in the carriage. What can happen over time is ink residue can accumulate on the contacts preventing the ink cartridges from working properly. If this doesn't resolve the issue, try setting the cartridge with the nozzles face down on a damp paper towel for about 45 seconds just to resolve any problems with the ink nozzles.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

HP Officejet Pro 8600 "Problem with Printer or Ink System'

A gander at this forum suggests I am one ofa multitude of people perplexed by this issue. There is a notation beside one enquiry which says 'Problem Solved'.... well it isn't for me. My printer (typical!) is one month out of warranty. I had to replace the black cartridge and, when I did, it came up with this error prompt. I then replaced all the other cartridges. HP suggests removing the printhead and following that they say place it 'upside down on a clean sheet of paper'... NO instructions for cleaning it!! When it is replaced in the printer they suggest you 'rock the printhead left and right to make sure that the printhead fully seats in the carriage' and if THIS doesn't fix things 'try reseating the printhead up to 3 times'... This in itself is an admission of an 'issue' with this product. It doesn't sound like a very scientific engineering 'fix' to me!
A new printhead costs almost what we paid for the printer a year ago. I hate consigning anything to landfill that I can avoid... unfortunately it looks like that is where this unit belongs...

Hi @Robin_Perth,
Welcome to the HP Forums!
I am sorry to hear about you getting the problem with printer or ink system error, with your HP Officejet 8600, but I am happy to look into this for you!
I am assuming you have already been through this guide, A 'Problem with Ink System' Error Message Displays on the Control Panel or Computer During Setup.
If this guide does not resolve the issue, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
This guide, Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, will help you to determine if your printhead is still in warranty or not.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Printer problems with Officejet Pro 8500 A910

Dear all,
I have been given as a present an Officejet Pro 8500 A910 (serie number CN16LDM020 and product number CM756A). The people whom I have got it from already had some problems with the printer heads. I have accepted the printer, because I want to have it working again. I do encounter some problems however. I hope you kind people on the forum can help me out and get this thing working again. As a side note: I am only interested in using the scanner, printer (only black and white - I do not print in colour) and e-printing (I understand that it is possible to email documents to printer, so that they are printed whilst you are somewhere else).
Upon installation I have conneted the internet to my wi-fi. Upon installation it made some test prints, whereby the black dots were good, but the cyan and other colours were not. When I now turn off the installed printer and switch it on again it takes the printer about 5 - 7 minutes to initialize. On the touch screen of the printer it is said "Checking printer, this might take 5 minutes", "Checking printheads", "Aligning printheads" and alike notifications. After 5 - 7 minutes the printer gives the following notification: " Failure notice. Alignment failed. Refer to device documentation for details." When I then push the question mark on the touch screen the following notidication is given: " Alignment failed. Check printer quality of the current print job. If it is not satisfactory, try aligning the printer to see if that improves the quality. To align the printhead again, touch (home), touch (arrow right), touch Tools, and then touch Align Printhead." When I follow these instructions, the same thing happens. I have tried the option "Clean printheads" under "Tools". The test prints that come out are again good in black and white and not good in colour.
The ink level of the cartridges is very low for Yellow, Magenta and Cyan. For Black the printer gives a question mark. The expiry date of the cartridges is in 2015. The information on the Self Test Diagnostic Page (you get when you print a report from checking the ink cartridges) gives the following status:
Printhead status
Printhead health: Good (for both Black/Yellow and Magenta/Cyan)
Serial: 7735960 (Black/Yellow) and 7744345 (Magenta/Cyan)
End of warranty: mid-2013
Accumulated ink usage (ml): Black 99/Yellow 71, Magenta 57/Cyan 58
Refilled supply:
Detected in printhead/printer? For all cartidges "yes".
When I try to print a document from Word on my MacBook (which runs on Mac OS X 10.6.8) and the printer is on stand-by, Word recognizes the printer, starts with the print order but then comes with the notifications "Printer offline" and "Cannot find printer" and postpones the print order. Today I reset the printer and the print job that I had before the reset (which was postponed) came out.
Today, I printed a document whilst the printer was not on stand-by (the touch screen was on home menu) and the print was well (it was only black and white). After the print, the printer also made a print report. Again, the colour was bad, but black ink was good. After that print report, the printer started aligning again. After 5 minutes it gave the above-mentioned failure notice (" Failure notice. Alignment failed. Refer to device documentation for details.").
I would assume that the first thing that I should do is get new cartridges. However, since I only print black and white, can't I just buy the Black Ink and disable the other cartridges? Then, I am thinking of not buying HP cartridges (since the warranty term is already over). What cartridges do you reccomend (price-quality)? If new cartridges are installed (previous owner had same problems with full cartridges) and the problems (with print heads) are not solved, what should I do?
On a second note, I want to use the option of printing online. In other words, give a print order on my Iphone to the printer so that it starts printing at home. How do I set this up? How can I test this?
I would be very obliged with your feedback on the above.
Kind regards,
Onno

Hey Onno,
I see you have several items listed about your Officejet Pro 8500a (A910 series) printer. The main issue that stands out is the print quality issue. I would advise starting here with your printer.
From your information I can see that refill or remanufacture cartridges have been used in this printer at some point. It is possible that the ink from these cartridges have damaged the internal ink system of the printer. If you have performed all the troubleshooting steps for the print quality issue you are experiencing, then the next step is going to be replacing the printheads of the unit.
Troubleshooting Print Quality Issues
The 8500a requires all cartridges be available even if you are simply printing in B&W. If the cartridges are low, then you will have to replace the cartridges as needed. Typically by the design of this printer, however, print quality issues do not follow ink levels in the cartridges as ink is piped to the internal printheads, thus even with empty cartridges there is some ink remaining in the system.
The printheads for the 8500a can be found at most HP certified retailers if you decide to attempt replacing them as a step towards resolving the issue. As to the cartridges, I would advise using genuine HP cartridges as HP ink is designed with HP printers in mind. For information about refilled/remanufactured cartridges please click here.
Hope this helps in getting the print quality issue alleviated,
Jason
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I am not an HP employee.

HP 4622 All in One Printer: Problem with Printer or Ink System

Problem with Printer or Ink System Error OXC19a0027.

charleshia wrote:
Thanks so much for replying to my post. I tried the fist suggestions and they did not work. So, I attempted to move on Dow to the cleaning of my printer. I am the the first to admit that I'm not the genius when it come to electronics buys, my printer do not seem to have what is described in the photos. I'd like to upload a photo of my ink cartage but do not know how.
Charleshia, you can upload a photo here to reply. Click Reply, then on the window you'll see the image below..
click the one which has the red box, it's where you insert the photo
Going back on your issue.. the basic step would be.. take out the inks then close the door... what error message you got? If it's saying "Missing Ink Cartridge" just hit OK. Unplug the power cable at back of the printer, plug it back in.. Clean the copper contacts on the ink cartridges using a lint free cloth then reinstall them. Let me know if it resolved it or not.. I can only give basic troubleshooting here

Problem with HP Deskjet D1320

HP Deskjet d1320, has always worked well, now whenever printing BLUE it comes out RED/PINK. All cleaning and test printouts appear normal. Replaced cartridges and cleaned again, still same results? Any ideas?
Thank you

Hello, Same problem with HP Deskjet 895Cse. I had printer on my G4 tower running 10.3. My macbook pro was networked through the G4 to printer, all good. I just moved my printer and plugged in directly to macboook pro USB port................ Iregular printing. With normal size fonts, 12, just the top few pixels of each sentence gets printed. With larger fonts like 36 or 48, the print is pretty interesting, but not readable. Sometmes it just spits out pages with 1 sentence, top bit only, on each page. Appleworks, word & pdf's from preview, all print the same. HP alignment, HP test , HP clean all show normal. ?????????????????????

Error Message: "Printer Failure" Problem with print or ink system . . .

Greetings!
I wasn't exactly sure where to post this, but the error message refers to printer or ink system failure so I thought this was a good place. I've been troubleshooting my parents HP OfficeJet Pro 8600 AiO for the last 2 or 3 hours with little success. I've contacted HP tech support but they wanted $200 for the work to be done and neither I nor my parents, who are retired and on a fixed income, have the money to spare.
The tech support people said it was probably a problem with the drivers, so I attempted to reinstall the software, but that didn't help at all. A brief description of the problem might shed some light on this awful situation. Since this morning, my father tried to print something and the printer itself gave the following error message on the front LCD panel on the device itself (ie, not on Windows, but on the printer's display):
"Printer Failure
There is a problem with the printer or ink system. Turn it off, then on. If the problem persists, contact HP."
Obviously my first course of action was to follow the directions. I turned it off, unplugged the cord, waited approx. 30 seconds, replugged it in and turned it back on. Nothing changed. I've also tried removing and replacing the Ink cartridges, checking the tray for a paper jam or shortage and performing a rain dance in the hopes of attracting the gods' attention xP. In short, I'm at my wits end and don't know where to go from here.
I'm unable to access the device's LCD display control panel, which controls the printer, as the error message cannot be closed. I've tried restarting the PC as well, and a lot of other basic deductive troubleshooting procedures to no avail (forgive my overuse of cliches).
Any help would be appreciated. Thank you very much in advance. I wish you all a great day, and may the god of printing protect you from the same situation. I can assure you it's most unpleasant.
Regards, Sean (frosztbyte)
P.S. I'm not sure what other information might be needed in order to help me, but ask and you shall receive any I can find.

Hi frosztbyte,
I understand your parents have an OfficeJet Pro 8600 that is saying it has a printer failure, that you have thus far not been able to clear, despite your best effort and a rain dance (at least I know who to blame for the rain now ). I would be happy to help you as best I can!
The first thing I'd suggest you do is plug the printer directly to a wall outlet if it isn't already plugged to one, just to ensure the printer is getting all the power it needs to function properly. If that doesn't seem to change anything though, please have a look through this A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays o... document (it was steps for the same error without an error code as well) and hopefully it can help resolve the issue.
If the issue persists after trying the wall outlet and that document I would advise you try call HP again. I believe the number you called previously may have not have been HP, but another company. If you're in North America just call 1-800-474-6836, and if you're anywhere else have a look at this Contact HP Worldwide page to see what number to call for your area.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

HP Officejet Pro 8600+ "There is a problem with the printer or ink system..."

I have an HP Officejet Pro 8600+ that is coming up with an error message. This just happened out of the blue yesterday. The printer is just over a year old.
It says:
"There is a problem with the printer or ink system. Print head missing not detected incorectly installed or incompatable"
I have removed and reinstalled ink cartridges, the head, unplugged, cleaned, etc. etc.
HP Officejet Pro 8600+
Product Number CM750A
Serial Number {Content Removed}
Not under warranty
Please advise.
This question was solved.
View Solution.

Sorry that you are experiencing this problem. Here is a link that may assist you with the ink system.
http://goo.gl/BXDFf
It seems to be a bad print head, or it needs manually cleaned with lint free cloth and water. If these steps do not resolve the issue, contact HP Support (1800-474-6836).
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Problem with cartridges

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