Problem with charges in CAR application

Hi,
We are using a CCM 4.1.3 sr 5b and we want to use CAR for reporting. I install the pluging and configure the base charge field with a value of 100, the multiplicator factor of the voice quality category are different from 0 and the multiplicator factor of the time of day is set to 1. Although these parameters when I generate a report the charge column is set to 0 and the QOS column is set to NA.
How can I do to have on a report the charges different from 0 and the QOS column set to it's proper values?
Thanks for your help.
Regards,

Check this section of QOS settings in CAR:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/3_2/ccmsrva/sacarrpt.html#wp1051823
http://www.cisco.com/warp/public/788/AVVID/artlogic_5300.html

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