Problem with Comcast Internet Service with Airport Extreme
Hello friends. I am having an issue with my Comcast service and am wondering if I can resolve this problem before the service person arrives tomorrow morning. I am certain it is a Comcast issue as I am able to access another wireless network. I have reset the modem and taken the backup batteries and them back in, reset the Airport Extreme, checked all of the cables and removed them and put them back in, and shut down my computer a number of times in the last couple of hours. I have even had Comcast reset the modem remotely. The Comcast person who helped me wasnt able to figure this out. And I got disconnected from Comcast a number of times!
If anyone has a solution, at least I have my iPhone so please contact me if you have an idea of what might be happening.
Thank you
If you (temporarily) connect your iMac directly to the Comcast modem by Ethernet, can it access the Internet? If it can, note the values for IP Address, Subnet Mask, Router Address, and DNS Server(s) that your iMac got by using System Preferences > Network > Ethernet > Advanced > TCP/IP & > DNS. Note: Please don't post the values; just keep them handy as you will need to refer to them in a sec.
Now, power down your network and reconfigure it so that the 802.11n AirPort Extreme Base Station (AEBSn) is now connected to the modem, and the iMac is connected to the AEBSn by Ethernet. In this configuration, can the iMac access the Internet now? If not, use the AirPort Utility to look up the same values that you just noted earlier. You will find these on the Internet > Internet Connection tab in the Utility when running in the Manual Setup mode. Do they match? Note: The IP Address may be off a digit, but the other values should be the same. Were they? If not, then the issue is that the modem & AEBSn are not communicating with each other. Usually a power-down/power-up sequence resolves this.
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My westel modem (that I rent from my phone provider) quit working with the internet. My airport extreme seems to be working from the dsl (phone) connection through the westel, then through the ethernet cabled to the airport extreme. Do I need the modem? Is the ethernet route less efficent that going throught the internet connection? If I don't need the westel modem; how do I make the dsl conection to the pone port in the wall? Thanks for help on this!
Ok, so are you saying that your Internet is or isn't working? Does it work if you plug your computer directly into your computer and bypass the router (make sure you power cycle the modem when you do this)? If it is working this way, then a new modem isn't going to solve a problem with your Internet not working. If it is going slow (try running a speedtest) then you need to call your phone company to have them take a look at why your Internet is slow. If it runs fine this way and then slows back down when you go back through your router there is something else going on. Try unplugging both the modem and the router, let the modem fully sign back in and connect to the Internet, after it gets signed in, plug your router in, and then after it boots up fully, try running the speedtest again...See if that helps any? Sometimes it's just an IP conflict that happens when the dynamic IP that is assigned by your Internet Service Provider changes and the change doesn't flow smoothly.
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Problems with Comcast (Motorola) modem and Airport Extreme
I have a very strange problem which I have been unable to solve, nor able to find a solution on Apple Support or anywhere else by Googling it.
I switched back to Comcast/Xfinity, hooked up the Motorola surfboard SB5120 modem:
My primary Macbook Pro connects to the Internet, but (and this is bizarre!) the AirPort Extreme is flashing yellow with the errors listed as a) no Internet conncetion, and b) no DNS server
All other Wi-Fi devices are *unable* to connect to the Internet; they are connecting to the home network, but nothing else.
I did a "hard" reset of the AE, and setup the home network from scratch, same problems: one Macbook connects, nothing else does.
I have power cycled everything multiple times (even unplugging EVERY cable for 30 minutes, then reconnecting), spent the better part of 6 hours trying tor resolve this.
Any other settings to change?
In AirPort Utility colors:
Green for Internet
Flashing Yellow for AirPort Extreme (errors: a) no Internet conncetion, and b) no DNS server)
Green for AirPort Express
sub-menus:
1) Internet, set to "DHCP", nothing listed for IP Address; the Subnet Mask and Router Address have assigned numberes; the last three windows are empty.
2) Wireless, set to "WPA2 Personal"
3) Network, set to "Off (Bridge Mode)
Any solutions would be most welcomed - the idiot at Comcast was insultingly unhelpful. He said that since I was able to successfully connect to the Internet, and that the modem was successfully pinging back to Comcast, that the problem was with the AirPort Extreme.Many thanks for your reply. I think number 3) below gets to the crux:
1) The MBP is on my network, for sure, not a neighbor's. I'm doing all of this wirelessly, though tested the modem via Ethernet to make sure the modem was working.
2) I reverted to the Verizon DSL modem, it did a handshake with the AE, and all the computers were successfully connected in seconds.
3) Network set to "Off (Bridge Mode)" is how all the computers are successfully connecting via Verizon, so what am I doing wrong when using Comcast? If I set it to "DHCP and NAT" or "DHCP only" I would have to enter a range of DHCP addresses (Comcast's *might* be 192.168.100.1, but not entirely sure (any help on that - might solve the problem?)
Extreme/Express - that was a mistake. I'm solely using an Extreme for this setup, though I also have an Express, I've temporarily taken it out of the network to try to resolve the issues.
Thanks again! -
Re : Apple TV doesn't connect to a Wi-Fi Broadband Internet Service using Airport Extreme
Hi, using Airport Extreme (Airport Utility version 6.3.2, Internet :DHCP, Router mode : Off (Bridge)) with a Wi-Fi Broadband Internet service. My Desktop (iMac), Macbook,iPhone,iPad join the Airport Extreme Wirelessi network (WPA/WPA2 Personal) easily and Broadband ISP Login-page pops up with username & password options. However, in case of Apple TV (2nd Generation Software : 6.0.2 (6646.81.1)), it connects the Airport Extreme W-Fi network easily but no Broadband ISP Login-page pops up with username & password options. Even using the Ethernet connection of the said Wi-Fi Broadband Internet Service directly to the Apple TV, no internet network connects. Please help.
There is no way you can handle login details with the ATV and there is probably no way you can do it with extreme in router mode either.. If you need to use a login name and password via a html screen then that is impossible in a device without html.
But your newest addition confuses me.
A slight correction in the question : the Broadband Internet Service isn't Wireless, but having Ethernet connection to the Airport Extreme.
So how do your iphones pop up a login page.
easily and Broadband ISP Login-page pops up with username & password options.
The alternative method is to use a computer .. login to your service and use ICS through the computer to the ATV..
See http://www.youtube.com/watch?v=0jJe_BkQMRc
Or any site that shows how to route internet through a computer. -
Internet connection via Airport Extreme/router thats not working, why?
I have been having problems with the internet connection via Airport Extreme which I find it a bit unusual and its still driving me nuts! This is what happened:
I have lost my internet connection last Sunday evening upon my return from a weekend away from home. The last time I have used the internet connection on my macbook was the previous Friday morning. Prior to the apparent disconnection on Sunday, I have always used my internet connection wirelessly through Airport Extreme (that is connected via ethernet cable to the NETGEAR DG834v2 ADSL modem which had worked beautifully until the problem arose on my return). This wireless internet connection allowed me to surf the internet anywhere in my home.
However, upon the successful re-connection to the internet via the modem router, I have discovered several new problems. I have tried to set up the internet connection wirelessly again but instead the following happened:
1. Router (Netgear) drops ADSL connection and cannot reconnect when connected to airport via Ethernet. (which is the case when using airport wireless).
2. Router connects to ADSL fine when computer is connected to it via Ethernet. (However, router disconnects when magsafe power adapter is taken out for some inexplicable reason!)
3. Router connects to ADSL fine when nothing is connected to the router (ie. No Ethernet connections)
4. Router connects to ADSL fine when connected to airport via Ethernet and computer is connected to airport via Ethernet.
So from the above, I cannot connect to the internet properly whether wirelessly or not so I suspect it could be faulty router or could it be airport extreme? I have asked my ISP for an explanation and all they have said is that it cannot be the mis-configuration but could be to do with the power adaptors or the way plugs are set up and suggested I take out all the power plugs (and power surge protector) out to switch everything off, the macbook, router, printer and airport extreme. However, when I have re-plugged them all back in, the problems I have described above still persists!
Would appreciate any help if anyone here recognises why this is the case and what seems to be the cause of this. If so, what should I do? Though I have written back to my ISP again yesterday for more help so im waiting to hear from them...
Thanks
u2dougalI have been having problems with the internet connection via Airport Extreme which I find it a bit unusual and its still driving me nuts! This is what happened:
I have lost my internet connection last Sunday evening upon my return from a weekend away from home. The last time I have used the internet connection on my macbook was the previous Friday morning. Prior to the apparent disconnection on Sunday, I have always used my internet connection wirelessly through Airport Extreme (that is connected via ethernet cable to the NETGEAR DG834v2 ADSL modem which had worked beautifully until the problem arose on my return). This wireless internet connection allowed me to surf the internet anywhere in my home.
However, upon the successful re-connection to the internet via the modem router, I have discovered several new problems. I have tried to set up the internet connection wirelessly again but instead the following happened:
1. Router (Netgear) drops ADSL connection and cannot reconnect when connected to airport via Ethernet. (which is the case when using airport wireless).
2. Router connects to ADSL fine when computer is connected to it via Ethernet. (However, router disconnects when magsafe power adapter is taken out for some inexplicable reason!)
3. Router connects to ADSL fine when nothing is connected to the router (ie. No Ethernet connections)
4. Router connects to ADSL fine when connected to airport via Ethernet and computer is connected to airport via Ethernet.
So from the above, I cannot connect to the internet properly whether wirelessly or not so I suspect it could be faulty router or could it be airport extreme? I have asked my ISP for an explanation and all they have said is that it cannot be the mis-configuration but could be to do with the power adaptors or the way plugs are set up and suggested I take out all the power plugs (and power surge protector) out to switch everything off, the macbook, router, printer and airport extreme. However, when I have re-plugged them all back in, the problems I have described above still persists!
Would appreciate any help if anyone here recognises why this is the case and what seems to be the cause of this. If so, what should I do? Though I have written back to my ISP again yesterday for more help so im waiting to hear from them...
Thanks
u2dougal -
I recently upgraded my internet service with Comcast for faster internet. When I use an ethernet connection I get 50 MB download speed....when I use the wireless connection I get 10-20 MB speed. I have an airport extreme...3-4 years old. Why is the speed so different and are there settings I can change to increase the wireless speed?
If your supposed to be getting 20 Mb/s down via your ISP and both Mac's are not getting that on the SpeedTest, then obviously your router appears to be the cause.
Connect one Mac directly to the ISP's modem, power off/wait 30 seconds/then power on, then power on the Mac. The ISP will connect directly to the Mac, then run a SpeedTest.
Then repeat the same for the other Mac. If both Mac's have a problem then it's possibly the ISP, the modem, your lines to them or on your property, or both Mac's are messed up.
You'll have to keep searching for the cause. Call your ISP and ask then to run a test to see if your getting your 20 Mb/s to your modem, that should clear part of the problem.
Diagnosing network issues -
Do i need to get internet service with an internet provider?
Do i need to get internet service with an internet provider to use airport extreme or airport express?
Well, either that, or you could simply use your extreme or express to "borrow" your neighbour's WEP encrypted WiFi network..
OH wait.. I think I got you. Are you asking if you can use the bases for just a Lan and no outside connection? You can use them without the internet. It's just an option. -
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BIS access is included with BES data packages so you should be set.
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If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.
Get busy living, or get busy dying.
http://blog.port3101.org/hdawg/ -
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Once you have the drive connected to your Mac, click System Preferences (gear icon) on the dock
Click Time Machine
Click Options
Be default, the hard drive will be Excluded from backups. Click the drive to highlight it, then click the "-" (minus) button at the bottom of the list to remove the drive from Excluded items.
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new help with my mac air and airport extreme time capsule dont know how to save to time capsule and use as a external hd would like 2 store my home videos and pictures on the time machine (ONLY) as the MAC AIR has storage space limited space please help. THANK YOU.
See the info here about sharing or using the TC for data.
Q3 http://pondini.org/TM/Time_Capsule.html
It is extremely important you realise.. the Time Capsule was never designed for this.
It is a backup target for Time Machine.. that is the software on the computer that does backups.. it has no direct connection to the Time Capsule.
It has no ability to back itself up.. unlike all other NAS in the market. It is therefore likely one day you will lose all your files unless you seriously work out how to backup.
The TC is slow to spin up the hard disk and fast to spin down. iTunes and iPhoto will continually lose connection to their respective libraries.
iPhoto in particular is easy to corrupt when you move photos over wireless into the library.. once corrupted all is corrupt. A single photo will ruin it all.. so backup is utterly essential.
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Does Airport Extreme works with Lenovo ThinkPad(L420), Does Airport Extreme works with Lenovo ThinkPad(L420)
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Why can't I no longer connect to the Internet via my AirPort Extreme Base?
I suddenly can no longer connect to the Internet through my AirPort Extreme. Everything was fine until this morning. My Base Station is connected to a DSL modem and then my computer connects to the Internet wirelessly through the Base Station. The center light is on in the Base Station. The left light flickers telling me there is wireless activity. I can still access my printer through the Base Station. But the right light is no longer flickering. I have rebooted everything several times. Does anyone have insight into this problem. This is the second time this has happened. For over a month I could not access the Internet through the Base Station, and then suddenly and arbitrarily it started working again. This morning it just stopped again.
I've had the same problem - mine started after I upgraded to 10.4.8 on my MacBook a week or so ago.
I can see other networks around my home and when I travel, but can only connect via ethernet cable (and my ISP is comcast - I thought the upgrade was supposed to help make connecting with comcast better).
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Hi,
I am seeing what appears to be a denial of service attack when I connect to the internet via the airport extreme wireless card. Every site I enter in Safari has this bogus Comcast sign-up page. I also cannot receive email via my airport express.
However, when I connect to my DSL modem via CAT5 cable, everything works fine. Has anyone encountered this problem?LOL.
Then turn your iPhone off and get to a pay phone or neighbor. Or email them. Or drive to them.
I would copy and paste what you just typed so you can show it to AT&T. Hopefully they will understand. I mean that would some pretty fast typing for anyone and they should notice it was a glitch. We can Hope. -
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