Problem with Creative Cloud Apps

Hi,
Everytime an update for creative cloud is released it looses what software I have installed. Basically the app says most of my software needs to be installed but it is installed and I can run all the apps such as dreamweaver from my PC. The annoying part is I would have to download all my apps again just for them to show up in creative cloud but this seems a total waste of time since they are working. My main reason for wanting this working is because I am don't know if anything needs updated. Also I am not keen on re-downloading everything as I thinking if they update creative cloud again I will loose it all again.
This has happened 2-3 times over the last 6 months
Does anyone know a solution to this?
Thanks

Please make sure that the Creative coud app is running as an administrator if that is fine then try to peform the following steps:
Mac OS X 10.7 and later:
Remove AdobeAAMDetect.plugin from HD/library/internet plugins/.
Relaunch the browser.
Go to https://creative.adobe.com/products/creative-cloud.
Sign in with your Adobe ID and password and download the CC Desktop App.
Please see this thread http://forums.adobe.com/message/5519881 for more information.
Thanks!
Ankit

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? I have a problem with the cloud app. i have downloaded it several times and have no problem. when it runs it then opens up but stays blank so i cant see my apps or download any HELP

? I have a problem with the cloud app. i have downloaded it several times and have no problem. when it runs it then opens up but stays blank so i cant see my apps or download any HELP

>opens up but stays blank
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Cannot Download Adobe Muse CC with Creative Cloud App

I have tried several times to download Adobe Muse CC with my Creative Cloud app. No big problems with all the other programs I've downloaded but cannot get Muse downloaded.
I keep getting Exit Code 7. There are 3 errors with exit codes of 1612 and 255 and do not see an error code for the third error.
I was trying to paste the Summary of Errors here but will not let me paste anything.
Basically the download fails and is always looking for Nero.Express.msi for some odd reason, or at least odd to me.
I tried downloading also from a direct link for the latest version of Muse and it also failed to install.
I keep reading about uninstalling and reinstalling Adobe Air, WHY???
Any help here? Not sure why I was able to download numerous other programs and cannot get this one.
Thanks.

Hi wynter32466,
Which OS are you using?
Regards,
Romit Sinha

Download/Install Error with Creative Cloud App

I have Windows 7... I have been a Creative Cloud member since the beginning... I know what I am doing. Anyways... suddenly, the Creative Cloud app that keeps track of your apps and updating them, etc. is jacked up. As far as I can tell, nothing changed on my end... perhaps Creative Cloud updated itself and caught a bug? When you go to the Apps tab, it says, "Download error, the Creative Cloud installation is no longer functioning, please uninstall and download again..." which I did twice now... rebootted and all that good stuff... the other tabs work - ie. Home, Assets and Community... and yes, I am signed in properly and have an active account. This isn't the first time this app has been a problem... Adobe has seemed to have issues with this app for awhile now - off and on... and from what I can see in the various forums, it's not just me with these issues.

WebWorxTech which error are you currently experiencing? Is it only a download error or are you still prompted to uninstall? If you are prompted to uninstall then please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.
If you are continuing to receive download errors then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

What tablet do you use with Creative Cloud / Apps?

Hello, I am look for a tablet to run Creative Cloud apps. Does anyone have first have experience? Comparing the iPad 2 Air to the Galaxy and possibly the Surface Pro (... but Surface that gets into a different price range). This would supplement my current desktop / laptop workflow.
Thanks! Dave

If I had the choice (and the cash), I'd probably go with the Surface Pro or the forthcoming Surface 3 (a budget-conscious version of the Surface Pro). The reason is because of full desktop app support like Photoshop CC and full access to your assets on Creative Cloud. You'd pretty much mirror your desktop experience with a little less power and be mobile.
I use a Google Nexus 7 2013 myself; it's great for what it is (as are most of Apple and Google's devices) and apps designed for it like Photoshop Touch are great on it. There's just one problem: It isn't desktop Photoshop.

Newbie here: Fire Wall problem with Creative Cloud?

Hi All:
Thanks in advance for your help!
I recently paid for the Creative Cloud. My problem is that I cannot log into the program from the Wi-Fi network at a friend's house. I was using the same computer I signed up with and paid for the Creative Cloud. But obviously the ISP was not the same.
I did not have any problems with other cloud based programs (SalesForce, Picassa, Flickr). My friend tried different settings with her Firewall but nothing worked
So, is this a firewall issue on the server side of Creative Cloud? Are there other settings I should check?
Thanks!
Judith

HI Judith,
Is the behavior occuring from all programs? Are you getting some kind of error message?
Thanks,
-Dave

Problem with Create Cloud APP Muse CC(2014) up-to-date

Creative Cloud APP tells me that my Muse CC(2014) is up to date but when I launch the MUSE APP it has the interface of the previous version-not the dark gray interface. Also when launching the APP it continues to a request that I update even. Again the CC APP tells me that I am current.

If I could add a follow-up. When I attempted to perform an install of Muse CC 2014 from the list of CC APPS the option no longer existed. The CC APP shows that the upgrade did take place. Clearly something is a miss. Is there any possibility to discuss this matter off-line (a phone number? a person?) so I can have this resolved? I'm attaching the CC screen grab showing the install info also the Muse version on my system for reference.
Thank you in advance for your help.

Problem with creative cloud deskop !

Hi !
I would like to send some files with creative cloud deskop but... no success !
I put the files in the right folder but advertissement signs appear !
Is everobody able to help me ?
THANK'S A LOT !
Adrien

Ps : I work on Mac OS X 10.8.5 with the last version of Creative Cloud

Problem with Creative Cloud Desktop App in Mavericks

I have posted a couple of times about this but no one seems to be answering. There seems to be a bug with the Creative Cloud Desktop app and Mac OS Mavericks.
I have the newest version of them installed on a brand new MacBook Pro and I have had problems ever since with the connection to the Creative Cloud when I wake the MacBook Pro from sleep. Often I will have a red exclamation point on the icon in the menu bar because it can't connect to see if there are updates to the apps. Or the Behance tab will show that the last time my Behance feed was updated was a long time ago.
If I quit the Creative Cloud application it will connect with no problems and update the Behance feed and any apps that need updating. But once I put the MacBook Pro to sleep and wake it again I have the connectivity issue.
This is becoming a huge pain to have to quit the Creative Cloud all of the time. Would someone please offer up a suggestion. Is this a known bug that Adobe is working on? If not, how do we let them know about it?
I have tried re-installing Creative Cloud but that did nothing. This didn't start happening until I got Mavericks on a new laptop.

I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
My system build:
CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
               3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
Motherboard:   ASRock Z77 Extreme6
Chipset:       Intel Z77 (Panther Point DH)
Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
               Intel HD Graphics 4000, 2112 MB
Graphics:      GIGABYTE GeForce GTX 660 Ti
               NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
Sound:         NVIDIA GK104 - High Definition Audio Controller
OS:            Microsoft Windows 8.1 (x64) Build 9600

Problem with Creative Cloud Desktop app since update to Windows 8.1

Hi, I have updated my desktop and laptop to Windows 8.1 over the past day, and have noticed a problem with the Creative Cloud Desktop app.
Some menu items when I right-click on either the CC system tray icon, or click on the Settings menu icon in the app interface itself do not show. I've included a screenshot of the problem.
I have tried uninstalling and reinstalling the desktop app, but this has not worked. Any ideas?

I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
My system build:
CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
               3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
Motherboard:   ASRock Z77 Extreme6
Chipset:       Intel Z77 (Panther Point DH)
Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
               Intel HD Graphics 4000, 2112 MB
Graphics:      GIGABYTE GeForce GTX 660 Ti
               NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
Sound:         NVIDIA GK104 - High Definition Audio Controller
OS:            Microsoft Windows 8.1 (x64) Build 9600

Problem with Creative Cloud Connection Preview app Mac

I can't get the Creative Cloud Connection preview app to download on Mac OS 10.6.8. The option doesn't show up in AAM and I keep bouncing back and forth on the website when I click Learn More. Is there something I'm doing wrong or not doing? I've got files in Creative Cloud that I can access through the website, but it's a real pain to have to download/upload every time I want to work on them.
I've attached a screenshot of AAM and the desktop app doesn't show up.
Anyone else experience problems with this?

Unfortunately, Creative Cloud Connection for Mac only runs on OSX 10.7 and 10.8
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html#id_34776
http://www.adobe.com/products/creativecloud/tech-specs.html#requirements
"What operating systems are supported?
Currently, the Creative Cloud Connection preview supports Mac OS 10.7 and 10.8 and Windows 7 and Windows 8 (both 64-bit and 32-bit versions). A broadband Internet connection is required.
Users running Windows XP and Mac OS 10.6.8 or earlier don't see the Creative Cloud Connection on the Apps page or in Adobe Applications Manager."

Problems with Creative Cloud storage (again!)

I am having problems when uploading files to Creative Cloud storage. Some of the files go - some don't, and are flagged 'Unable to Sync'. I have had this problem for some time and have stopped using CC sync, but I thought I would give it another go the other day, and still no luck. The files that are reported as being a problem seem fine - no issue with the names, or anything that I can see.
I spent almost an hour on the phone to technical support about this issue about a week ago and the guys I was speaking to (I kept being pushed on to someone else) didn't seem to have any idea. They just kept going through all my security questions and then put me on hold whilst they asked someone more knowledgeable. They would then come back on and pass me to someone else (more security questions) until eventually the last guy I spoke to said he didn't know the answer and an Adobe representative would contact me in 24 to 48 hours. Not a very impressive turn around for customer support - even less so since it is now a week later and still no call. Let's face it. I'm not going to get a response from Adobe.
As a test, I tried uploading the same files to DropBox. Not very technical perhaps, but I just reasoned that if there were problems with one system, they should show up on the other. Imagine. They uploaded to DropBox no problem.
So the technical fix is forget Creative Cloud storage and use DropBox. Okay, you have to pay for a reasonable amount of storage, but if you depend on your files for your business, it's worth it.
I'm worried though. I'm a big fan of Adobe, and have been using their products for years but am getting concerned that, should I have any problem with any of their CC products their support will be minimal (if I'm lucky) or non-existant (as seems more likely).
As a little extra comment, I have emptied out my CC Storage files (and the archived files) and yet the CC system still says I have 528MB stored - although there is nothing there. I had this once before and the Adobe technical guy reset the system - but it's back!
HOLD THE FRONT PAGE! I just opened my CC storage in a browser and tried to drag and drop the troublesome files directly. And it worked! So maybe the problem is with the CC app. (I have tried uninstalling and re-installing it numerous times). So dragging and dropping is a fix, but not very practical since you cannot drag and drop folders, so you have to create all the folders in the browser version and then drag the files as required.
Anyone got any ideas?
iMac with OS X 10.9, 3.4 GHz Intel Core i7, 16GB RAM

Woah - Ok so sometimes it's the simplest answer we overlook -- HOW TO MOVE YOUR FILES FROM COMPUTER TO ADOBE CLOUD -- EASILY
(for windows users)
1 - Start menu
2 - Go to Computer - OS ( C:) - Users - "Your Name"
3 - You should see here - the folders you need - Creative Cloud Files - and also - My Docs, My Pics, etc -- The app will not allow this task - windows will
4 - Right click on the source folder - (Pics, docs)
5 - Select copy
6 - Right click on Creative Cloud Files
7 - Select Paste
This will transfer all files in that library to the Adobe Cloud folder and allow them to be synced to the cloud
Hopefully this will save some folks the Head - desks it caused me.

Downloading apps on Mac OS X 10.8.4 with Creative Cloud App Causes Destructive Feedback on Firewall

Okay, here's the network profile, workstation profile, and symptoms of the problem.
Site Proﬁle
Network
Asymmetrical 22 Mbit inbound / 2 Mbit outbound DSL terminated by a RFC 1483 Bridge into a pfSense 2.0.3-RELEASE (amd64) Firewall
Hardware profile of firewall: INTEL CPU: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz (3292.54-MHz K8-class CPU)
INTEL Motherboard: INTEL DH61CR
Motherboard Native Network Adapter: <Intel(R) PRO/1000 Network Connection 7.3.2> to LAN Network at MTU 1200 (MTU accommodates IPSEC tunnel overhead)
PCIe Network Adapter: <RealTek 8169/8169S/8169SB(L)/8110S/8110SB(L) Gigabit Ethernet> to WAN Network at MTU 1500
Workstation
MacBook Pro 17", Mac OS X 10.8.4
Connected to network by CAT6e Ethernet cable to 8-port 16Gbit-fabric Gigabit Switch
Internal 512GB SSD with Trim Enabled
SYMPTOM
Under normal conditions, with network under diagnostic constraint, inbound traffic on WAN is within 10% tolerance with outbound tranffic on LAN
In effect, under every circumstance if the inbound traffic on WAN is 1 Mbit, then the outbound traffic on LAN is 0.9 to 1.1 Mbit
When software is selected to be installed in the Creative Cloud Application [Version 2.0.0.183 (2.0.0.183)] the inbound traffic on the WAN instantly shoots to 22Mbit, while the outbound traffic on LAN remains at 1Mbit. This behaviour can be repeatedly demonstrated by stopping and starting the download and installation of software in the Creative Cloud Applicaiton.
Removal of all proxy and IPSEC functionality on the pfSense Firewall does not change this behaviour.
As well, it took two days with a completely crippled network to get Photoshop CC installed at a few percent per hour.
While the CC App is downloading, pages fail to load and IMAP connections are dropped. Once again completely diagnostically isolated to only while the CC App is downloading.
It took over a week to figure out what was killing our network, I have extensively diagnosed this problem and can say with certainty that CC App is the culprit.
Can anyone see any reason why this network configuration should be so problematic for downloading and installing CC applications?

Although that document doesn't specifically apply to network protocols, it turns out that it was enough to trip over a mistake in my original testing of the Adobe CC downloading and installing problem.
In my initial post I state that I tested the issue without Proxy on the firewall, however, I tested it again this morning, and removing the Proxy fixed the problem. I can't see a way to go back up and edit my original post so I'm putting this here in red to make it clear.
ADOBE Creative Cloud (downloading and installing) is NOT COMPATIBLE with Squid Proxy 3.1.20 pkg 2.0.6 on pfSense 2.0.3 (amd64).
Currently I have removed the package from the firewall. I will later review the guide and see if we can install and configure it in a fashion that doesn't conflict.
Thank you,
Kirk

Problem with Creative Cloud

Hi, sorry for my bad english, i have a problem with Adobe Creative Cloud. a few days ago 'after you download Adobe After Effects I had to reset the computer and I lost the program but on Creative Cloud marks that I've already downloaded but it is not. how do I downlo ad it again? Thank you very much

Hi Korak,
You might try the suggestions listed here: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Hope that helps,
- Dave

New Problem with "Creative Cloud" Installer... won't exit.

I'm using Windows 8, 64 bit. Today I notice that the "Creative Cloud" application is mangled (as shown).
So I tried to close/kill it:
But like zombie apocalypse... it won't die.
It just keeps telling me I have updates... that I can't install.
I do notice from Task Manager that apparently there isn't a 64 bit Creative Cloud it reports to be a 32 bit version. 2.1.2.232 in case anyone is interested.
I also noticed a notification about a new Adobe Reader as well, in case those two things are in conflict.
I killed the task in Task Manager. Then restarted it. It eventually got its brains back together and seems to be ok. So, this is a heads up to anyone with the problem... you may need to use extreme measures.

Hi Flicka13,
Please refer the article: Adobe ID, sign in, and account help and contact our chat support in case of further issues.
Regards,
Romit Sinha

Problem with Creative Cloud Apps

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