Problem with Creative Cloud. Only trial versions of the applications available.

Hi
I signed up for the Creative Cloud (as a teacher) but when I install InDesign, Photoshop etc. they are as trial versions. And now they ask me to buy the application again. What should I do to enjoy all the applications? Thanks!

Hi Dimjean,
Same issue has been discussed in the below mentioned link:
creative cloud software says my free trial has expired, but I have a paid subscription
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Let me know if it helps.
P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue
Thanks,
Eshant Jindal

Similar Messages

Have purchased complete Creative Cloud only trial versions appearing

Just purchased the Creative Cloud and when i go to download apps. Only the trial version is available. Anyone know what to do?

Are you getting "download trial " option on website, then try to sign out and sign in back from your Adobe account once, it may help sometimes.

Got an email stating :We've reset our Creative Cloud free trial versions." how do I get it?

I received an email stating We’ve reset our Creative Cloud free trial versions.
We’re notifying all Adobe Creative Cloud members that we’ve reset the clock on our product trials, including Adobe Photoshop, Illustrator, and InDesign. So even if you’ve previously tried these products, you can try them again to test-drive more than 20 new features.
Just launch the Creative Cloud desktop app and click “Update” next to the app you want to try.
but when I go to get the free trial again the free trial botton is grayed out and when I try the download free try thru the In Design link it says In Design is up to date. How do I get this free trial.?

-Asked to sign in after paying
--http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
If the above doesn't work, a "drastic" fix
-One fix for signout problems http://forums.adobe.com/thread/1408331?tstart=0
--http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1 - which is what introduced the bugs.

Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1 - which is what introduced the bugs.
The only thing that I can think of that might be causing the issues that I have a Mac Mini on Mavericks.
Dave

Hi
I have discovered that my question above is a non-question. A user triggered by looking at the below article about Illustrator 2014 cc 17.0.2
http://helpx.adobe.com/illustrator/release-note/illustrator-17-0-2-release-notes.html
He had recently upgraded from wht we now know is 18.0 to 18.1 which is the latest version. He read the above artic
le and supposed that it was a bug fix release for his version - because the v17 ov18 number is not often displayed. It is usually just 2014 CC.
I have asked him to post a bug report about Adobe Illustrator CC 2014.1
Dave

Problem with downloading a working trial version of PS CC

How do I download a working trial version of Photoshop CC? I downloaded and installed it once but was unable to open anything to work with.

Hi Ferprodoff,
You could use the new 'Trial reset' feature of Ai 17.1.0 to again get back your trial for 30 days.
Maybe the uninstallation was un-clean and hence you are not able to install AI again. You could use the cleaner tool from <http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html?promo id=GYTAU> to clean up remnants of AI CC only. Afterwards, launch Creative Cloud Desktop App to see the option to 'Try' AI again. Click that to install AI 17.1.0.
Please let me know if you face any issue/have any concerns.
Thanks and Regards,
Nishant Kumar Thakur
Illustrator Installer Team

Problems with Creative Cloud storage (again!)

I am having problems when uploading files to Creative Cloud storage. Some of the files go - some don't, and are flagged 'Unable to Sync'. I have had this problem for some time and have stopped using CC sync, but I thought I would give it another go the other day, and still no luck. The files that are reported as being a problem seem fine - no issue with the names, or anything that I can see.
I spent almost an hour on the phone to technical support about this issue about a week ago and the guys I was speaking to (I kept being pushed on to someone else) didn't seem to have any idea. They just kept going through all my security questions and then put me on hold whilst they asked someone more knowledgeable. They would then come back on and pass me to someone else (more security questions) until eventually the last guy I spoke to said he didn't know the answer and an Adobe representative would contact me in 24 to 48 hours. Not a very impressive turn around for customer support - even less so since it is now a week later and still no call. Let's face it. I'm not going to get a response from Adobe.
As a test, I tried uploading the same files to DropBox. Not very technical perhaps, but I just reasoned that if there were problems with one system, they should show up on the other. Imagine. They uploaded to DropBox no problem.
So the technical fix is forget Creative Cloud storage and use DropBox. Okay, you have to pay for a reasonable amount of storage, but if you depend on your files for your business, it's worth it.
I'm worried though. I'm a big fan of Adobe, and have been using their products for years but am getting concerned that, should I have any problem with any of their CC products their support will be minimal (if I'm lucky) or non-existant (as seems more likely).
As a little extra comment, I have emptied out my CC Storage files (and the archived files) and yet the CC system still says I have 528MB stored - although there is nothing there. I had this once before and the Adobe technical guy reset the system - but it's back!
HOLD THE FRONT PAGE! I just opened my CC storage in a browser and tried to drag and drop the troublesome files directly. And it worked! So maybe the problem is with the CC app. (I have tried uninstalling and re-installing it numerous times). So dragging and dropping is a fix, but not very practical since you cannot drag and drop folders, so you have to create all the folders in the browser version and then drag the files as required.
Anyone got any ideas?
iMac with OS X 10.9, 3.4 GHz Intel Core i7, 16GB RAM

Woah - Ok so sometimes it's the simplest answer we overlook -- HOW TO MOVE YOUR FILES FROM COMPUTER TO ADOBE CLOUD -- EASILY
(for windows users)
1 - Start menu
2 - Go to Computer - OS ( C:) - Users - "Your Name"
3 - You should see here - the folders you need - Creative Cloud Files - and also - My Docs, My Pics, etc -- The app will not allow this task - windows will
4 - Right click on the source folder - (Pics, docs)
5 - Select copy
6 - Right click on Creative Cloud Files
7 - Select Paste
This will transfer all files in that library to the Adobe Cloud folder and allow them to be synced to the cloud
Hopefully this will save some folks the Head - desks it caused me.

Problem with creative cloud deskop !

Hi !
I would like to send some files with creative cloud deskop but... no success !
I put the files in the right folder but advertissement signs appear !
Is everobody able to help me ?
THANK'S A LOT !
Adrien

Ps : I work on Mac OS X 10.8.5 with the last version of Creative Cloud

Newbie here: Fire Wall problem with Creative Cloud?

Hi All:
Thanks in advance for your help!
I recently paid for the Creative Cloud. My problem is that I cannot log into the program from the Wi-Fi network at a friend's house. I was using the same computer I signed up with and paid for the Creative Cloud. But obviously the ISP was not the same.
I did not have any problems with other cloud based programs (SalesForce, Picassa, Flickr). My friend tried different settings with her Firewall but nothing worked
So, is this a firewall issue on the server side of Creative Cloud? Are there other settings I should check?
Thanks!
Judith

HI Judith,
Is the behavior occuring from all programs? Are you getting some kind of error message?
Thanks,
-Dave

I used to be able to "turn on a lightbulb" using the gradient tool in CS5. How do I do it with Creative Cloud? It's not the same procedure.

I am accustomed to being able to "light lightbulbs" and make candle flame glow with just using the gradient tool in CS5.
Creative Cloud doesn't work using the same procedures.
Please help.

And what program?
Mylenium

Problem with Creative Cloud Connection Preview app Mac

I can't get the Creative Cloud Connection preview app to download on Mac OS 10.6.8. The option doesn't show up in AAM and I keep bouncing back and forth on the website when I click Learn More. Is there something I'm doing wrong or not doing? I've got files in Creative Cloud that I can access through the website, but it's a real pain to have to download/upload every time I want to work on them.
I've attached a screenshot of AAM and the desktop app doesn't show up.
Anyone else experience problems with this?

Unfortunately, Creative Cloud Connection for Mac only runs on OSX 10.7 and 10.8
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html#id_34776
http://www.adobe.com/products/creativecloud/tech-specs.html#requirements
"What operating systems are supported?
Currently, the Creative Cloud Connection preview supports Mac OS 10.7 and 10.8 and Windows 7 and Windows 8 (both 64-bit and 32-bit versions). A broadband Internet connection is required.
Users running Windows XP and Mac OS 10.6.8 or earlier don't see the Creative Cloud Connection on the Apps page or in Adobe Applications Manager."

Problem with Creative Cloud Desktop App in Mavericks

I have posted a couple of times about this but no one seems to be answering. There seems to be a bug with the Creative Cloud Desktop app and Mac OS Mavericks.
I have the newest version of them installed on a brand new MacBook Pro and I have had problems ever since with the connection to the Creative Cloud when I wake the MacBook Pro from sleep. Often I will have a red exclamation point on the icon in the menu bar because it can't connect to see if there are updates to the apps. Or the Behance tab will show that the last time my Behance feed was updated was a long time ago.
If I quit the Creative Cloud application it will connect with no problems and update the Behance feed and any apps that need updating. But once I put the MacBook Pro to sleep and wake it again I have the connectivity issue.
This is becoming a huge pain to have to quit the Creative Cloud all of the time. Would someone please offer up a suggestion. Is this a known bug that Adobe is working on? If not, how do we let them know about it?
I have tried re-installing Creative Cloud but that did nothing. This didn't start happening until I got Mavericks on a new laptop.

I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
My system build:
CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
               3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
Motherboard:   ASRock Z77 Extreme6
Chipset:       Intel Z77 (Panther Point DH)
Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
               Intel HD Graphics 4000, 2112 MB
Graphics:      GIGABYTE GeForce GTX 660 Ti
               NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
Sound:         NVIDIA GK104 - High Definition Audio Controller
OS:            Microsoft Windows 8.1 (x64) Build 9600

New Problem with "Creative Cloud" Installer... won't exit.

I'm using Windows 8, 64 bit. Today I notice that the "Creative Cloud" application is mangled (as shown).
So I tried to close/kill it:
But like zombie apocalypse... it won't die.
It just keeps telling me I have updates... that I can't install.
I do notice from Task Manager that apparently there isn't a 64 bit Creative Cloud it reports to be a 32 bit version. 2.1.2.232 in case anyone is interested.
I also noticed a notification about a new Adobe Reader as well, in case those two things are in conflict.
I killed the task in Task Manager. Then restarted it. It eventually got its brains back together and seems to be ok. So, this is a heads up to anyone with the problem... you may need to use extreme measures.

Hi Flicka13,
Please refer the article: Adobe ID, sign in, and account help and contact our chat support in case of further issues.
Regards,
Romit Sinha

Adobe change my Creative Cloud to Trial version

Hi, I paid my Creative Cloud monthly fees for the first time then Adobe send me email that there is a problem to get money for the second month .. so they change my CC as trial .So, what can i do ? , I have't any problem with my visa . Now , what about make another order? or they can take my monthly fees twice as two orders not one ? could anyone advice me , please.

Hi Creative Cloud new_user,
Please contact the support for the billing related issues:
http://helpx.adobe.com/in/contact.html
Regards,
Sheena

Problems with Creative Cloud for teams.

I have a membership of 'Creative Cloud for teams' I've made the install for Photoshop and Illustrator but when I start'em they ask me for a serial number otherwise I'm starting with free trial, why?

Hi Boncker,
I see that you have an active Subscription under your account . Please launch any of the installed product and when you get the trial prompt , please click on License this software and then Enter the Adobe Id & Password for the account that you have accepted the invite .
Please do let us know if that worked for you or not .
Cheers,
Kartikay Sharma

Problem with Creative Cloud Desktop app since update to Windows 8.1

Hi, I have updated my desktop and laptop to Windows 8.1 over the past day, and have noticed a problem with the Creative Cloud Desktop app.
Some menu items when I right-click on either the CC system tray icon, or click on the Settings menu icon in the app interface itself do not show. I've included a screenshot of the problem.
I have tried uninstalling and reinstalling the desktop app, but this has not worked. Any ideas?

I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
My system build:
CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
               3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
Motherboard:   ASRock Z77 Extreme6
Chipset:       Intel Z77 (Panther Point DH)
Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
               Intel HD Graphics 4000, 2112 MB
Graphics:      GIGABYTE GeForce GTX 660 Ti
               NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
Sound:         NVIDIA GK104 - High Definition Audio Controller
OS:            Microsoft Windows 8.1 (x64) Build 9600

Problem with Creative Cloud. Only trial versions of the applications available.

Similar Messages

Maybe you are looking for