Problem with Creative MediaSource and Zen Ex

Earlier today my Creative MediaSource software (the Organizer) stopped detecting my Zen Extra (60GB). I have uninstalled and reinstalled the software several times.
Everytime I try to open the MediaSource Organizer, I get the following:?[size="3" color="#0033ff">Creative MediaSource Player has encountered a problem and needs to close.[size="3" color="#0033ff">?[size="3" color="#0033ff">Error Signature: [size="3" color="#0033ff">AppName: ctcms.exe AppVer: 2.2.5.0 ModName: ctcms.exe
[size="3" color="#0033ff">ModVer: 2.2.5.0 Offset: 00098c[size="">
?Can anyone help me? How can I get the Organizer working again and how can I get it to detect my player. I have installed the firmware and drivers on this site, but nothing is helping.

Try deleting the .dat file(s) under "C:\Documents and Settings\YourName\Application Data\Creative\MediaSource". It may solve the MediaSource crashing problem. To detect your Zen Xtra, you need to install its plugin for MediaSource. You may install it from your product CD or get the latest from the Web download. Here is what you should do:?- Download and install the latest Creative MediaSource Player/Organizer 3.30.2 from your product download site. Make sure that you install this first before installing the rest of the MediaSource plugins listed below.- (Depending on your product and firmware)
For non-PlaysForSure Zen series: Download and install the latest Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource from your product download site.
or:
For PlaysForSure Zen Xtra: Download and install the Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players.
- If it is listed for your product: Download and install the latest Creative MediaSource Plugin for CD Burner 3.0.8 from your product download site.

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    <FONT face=Helv size=2>
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