Problem with cross reference

Hi,
This is my first post.
I was getting behind on a particular project so my boss asked me to commission a design agency to complete work being done on some prospectuses I started designing.
The agency did their bit and sent the Indesign files back to me but the cross references I create do not work properly. The cross referenced page numbers just wont show.
I have tried copying the text frames to new documents and the cross references work. It's as if someone turned off a switch in that particular document.
There are 13 individual documents in all, each with a minimum of 20 pages, which I intend putting together using the Book panel - so its important the cross references work.
Please see the last lines on pages 2 and 3 of the attached document. the 'please see pageXX' is what I mean. these are pages from the rogue document.
Any help/suggestions will be appreciated.
Thanks
please download the sample indesign file using this dropbox link
http://dl.dropbox.com/u/80149652/sample.zip

I don't know exactly what is causing the problem, but I can definitely see it in Story Editor.
In the screen cap below, the story editor windows on the top row are your file, and the bottom row are a new file with your text pasted in and new cross-ref added. Note the differnce in the tags:
I cant find any casue for the difference, and I don't know what the defective tag is all about. I thought perhaps it was related to a third-party x-ref plugin, but I don't see any sign of that, either. I'm stumped, and the pragmatist in my says copy and paste and move on for now, but save a copy for further exploratin when you have time.
And ask the other agency to tell you what they did and if they use any third party plugins.

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FM11 / DITA 1.2
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better to ask this question in the BI Publisher Forum than here in the Oracle Reports Forum:
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Pitson,
better to ask this question in the BI Publisher Forum than here in the Oracle Reports Forum:
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http://img156.imageshack.us/img156/3997/xmlstructureay9.jpg
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http://img156.imageshack.us/img156/8786/resultcrosstabbycustomect9.jpg
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http://img156.imageshack.us/img156/4253/fieldbrowserxb7.jpg
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=======================
WITHOUT GROUPS
=======================
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http://img151.imageshack.us/img151/9545/resultcrosstabwithoutgrzg7.jpg
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Pitson,
better to ask this question in the BI Publisher Forum than here in the Oracle Reports Forum:
BI Publisher
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The cross-references are all internal to a single document, they do not link to other documents. Each cross-reference is linked to paragraph text and the cross-reference format is Page Number.
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Screenshot:
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Screenshot:
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