Problem with CS5 Photoshop Installer
I'm having trouble installing the latest CS5 photoshop. I work for a university that receives a licensed copy of the CS5 software that we then distribute to all the students. To make this possible we take the original installer, put it through the AAMEE to license it, put it in a disk image, put it up on our software server and students can then download it and install it through an application that we have written. The application works like this. The students launch the application, the application grabs the installers they select from a list and installs the ones selected. In order for the Adobe installers to work we have to take the installer, license it and put it in our own image. The problem comes with putting the licensed installed in a different disk image. After it's licensed it installs just fine, but when I put it in a disk image, mount the disk image and try to install it, the installation fails. I'm trying to figure out why the different disk image is causing it to fail, when it works in the original disk image.
Here are the links for downloading.
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 , CS4 Web Standard | CS3 | CS2
See this link if you still have issues: Troubleshoot download problems
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Problem with CS5.5 installation on Windows 7
Hello,
I have problem to reinstall CS5_5 on windows Seven
I download the source and uncompress on CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5
I start the Setup.exe and, after enter serial number and start installation I have exit code 7
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 24 fatal error(s), 58 error(s), 31 warning(s)
----------- Payload: {E5DD149F-8370-48F9-A32C-2E3DC776CFFB} AdobeJRE 1.6.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeJRECS5-mul\Assets1_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{E5DD149F-8370-48F9-A32C-2E3DC776CFFB}'. Error: Error 0
----------- Payload: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeCameraRawProfile6.0All\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{3F023875-4A52-4605-9DB6-A88D4A813E8D}'. Error: Error 0
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {AC003BC0-704F-4F02-A72E-AC8B7044DE24} AdobeOutputModule 3.1.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeOutputModuleAll\Assets1_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{AC003BC0-704F-4F02-A72E-AC8B7044DE24}'. Error: Error 0
----------- Payload: {BD0D6363-E961-410F-8BF4-ECD8795F3923} AdobeCMaps CS5 3.0.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeCMaps3-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{BD0D6363-E961-410F-8BF4-ECD8795F3923}'. Error: Error 0
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\SwitchBoard2.0All\Assets1_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{CFA46C39-C539-4BE9-9364-495003C714AD}'. Error: Error 0
----------- Payload: {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeDynamiclinkSupport5.5All\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4}'. Error: Error 0
----------- Payload: {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeXMPPanelsAll-081210013348\Assets1_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{42774483-D33C-46F7-8B20-FD0B1A3DAC25}'. Error: Error 0
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {0094FC04-A548-4D8F-87C1-140431F76C2E} Adobe ExtendScript Toolkit CS5.5 3.6.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeExtendScriptToolkit3.6.0-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{0094FC04-A548-4D8F-87C1-140431F76C2E}'. Error: Error 0
----------- Payload: {4058E728-84D8-45CE-8E2D-5F35BD6659A1} Adobe Extension Manager CS5.5 5.5.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeExtensionManager5.5All\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{4058E728-84D8-45CE-8E2D-5F35BD6659A1}'. Error: Error 0
----------- Payload: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeCameraRaw6.0All\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3}'. Error: Error 0
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {54D89F03-8EED-4FF9-BCDF-3B2E11D448A6} AdobeColorCommonSetCMYK 3.1.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeColorCommonSetCMYK3_1-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{54D89F03-8EED-4FF9-BCDF-3B2E11D448A6}'. Error: Error 0
----------- Payload: {45063C56-A2A2-4FD1-A56A-A964723EEE1E} AdobeColorCommonSetRGB 3.1.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeColorCommonSetRGB3_1-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{45063C56-A2A2-4FD1-A56A-A964723EEE1E}'. Error: Error 0
----------- Payload: {7D676EF8-BB79-4741-B799-36F3F1F8DCCB} AdobeColorEU CS5.5 3.1.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeColorEU_Recommended3_1-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{7D676EF8-BB79-4741-B799-36F3F1F8DCCB}'. Error: Error 0
----------- Payload: {A80C015C-1939-42A5-AD2F-E76C7F194505} AdobeColorJA CS5.5 3.1.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeColorJA_ExtraSettings3_1-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{A80C015C-1939-42A5-AD2F-E76C7F194505}'. Error: Error 0
----------- Payload: {E471A41E-852F-4A85-AA74-5B82AB81C615} AdobeColorNA CS5.5 3.1.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeColorNA_ExtraSettings3_1-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{E471A41E-852F-4A85-AA74-5B82AB81C615}'. Error: Error 0
----------- Payload: {AE9B837F-D135-42FC-BE03-33545B5DCBDC} Adobe WinSoft Linguistics Plugin CS5 1.2.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {BD85DFD4-005F-4219-8E27-C922CC4D8A61} Adobe CSXS Extensions CS5.5 2.5.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeCSXSExtensions2.5-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{BD85DFD4-005F-4219-8E27-C922CC4D8A61}'. Error: Error 0
----------- Payload: {EE85C227-0148-4825-B659-6A1E142571EE} Adobe Bridge CS5.1 4.1.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeBridge4.1-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{EE85C227-0148-4825-B659-6A1E142571EE}'. Error: Error 0
----------- Payload: {E39A5ABD-516B-46F9-A042-694BBA6A4E08} Recommended Common Fonts Installation 1.0.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeFontsRecommended-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{E39A5ABD-516B-46F9-A042-694BBA6A4E08}'. Error: Error 0
----------- Payload: {49E6D00F-3456-11E0-AE83-842B2B67A8CC} Adobe Device Central CS5.5 3.5.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeDeviceCentral3.5-all\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{49E6D00F-3456-11E0-AE83-842B2B67A8CC}'. Error: Error 0
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {4603E0C5-6880-4A4F-BCF8-DF1F6AE0E317} AdobeColorPhotoshop CS5.5 3.1.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeColorPhotoshop3_1-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{4603E0C5-6880-4A4F-BCF8-DF1F6AE0E317}'. Error: Error 0
----------- Payload: {EB186BF2-0A84-40A2-B794-0326D3DF9973} AdobeColorVideoProfilesCS CS5.5 3.1.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {6C7D437A-D2E9-4FE9-A4D9-A6329860835C} Adobe Linguistics CS5 5.0.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {CE75F5DB-8CA3-4E84-A30E-AF9160006105} Adobe Player for Embedding x64 3.1 3.101.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {B55FDCCB-8A45-4943-8D90-585C3490A032} Adobe WinSoft Linguistics Plugin CS5 x64 1.2.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {98DD55B6-C58C-462F-B8A4-F0585BFEBB15} AdobeCMaps x64 CS5 3.0.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeCMaps3_x64-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{98DD55B6-C58C-462F-B8A4-F0585BFEBB15}'. Error: Error 0
----------- Payload: {9A8B01C5-78D1-465F-B5F6-BD59B7800EC7} AdobeTypeSupport x64 CS5 10.0.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeCameraRaw6.0All-x64\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41}'. Error: Error 0
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {11C0657F-2BD4-4CBC-87F3-9455DC91886E} Recommended Common Fonts Installation x64 1.0.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeFontsRecommended_x64-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{11C0657F-2BD4-4CBC-87F3-9455DC91886E}'. Error: Error 0
----------- Payload: {0669F23C-1B69-41B4-A3ED-4F54A5986D66} Adobe Linguistics CS5 x64 5.0.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {53CF3920-648B-4F99-8D05-6A6C5298F57B} Creative Suite 5.5 Design Standard 5.5.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\srfr0001.WLGFROD17074\Desktop\CS5.5\DesignStandard_CS5_5_LS4\Adobe CS5_5\payloads\AdobeDesignStandard5.5-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{53CF3920-648B-4F99-8D05-6A6C5298F57B}'. Error: Error 0
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe ExtendScript Toolkit CS5.5: Install failed
ERROR: DW050: - Adobe Buzzword CS5.5: Install failed
ERROR: DW050: - Digital Publishing: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop CS5.1 Core_x64: Failed due to Language Pack installation failure
ERROR: DW050: - Recommended Common Fonts Installation x64: Install failed
ERROR: DW050: - DynamiclinkSupport: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 French Language Pack_x64_AdobePhotoshop12-fr_FR_x64: Install failed
ERROR: DW050: - Adobe Illustrator CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5.5: Install failed
ERROR: DW050: - Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS5.5: Install failed
ERROR: DW050: - CSXS Story Extension: Install failed
ERROR: DW050: - Photoshop Camera Raw: Install failed
ERROR: DW050: - Camera Profiles Installer: Install failed
ERROR: DW050: - Adobe Extension Manager CS5.5: Install failed
ERROR: DW050: - Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB: Install failed
ERROR: DW050: - AdobeColorPhotoshop CS5.5: Install failed
ERROR: DW050: - Adobe Linguistics CS5.5: Install failed
ERROR: DW050: - Adobe Device Central CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Mini Bridge CS5.1: Install failed
ERROR: DW050: - Adobe SING CS5: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 French Language Pack_AdobePhotoshop12-fr_FR: Install failed
ERROR: DW050: - Creative Suite 5.5 Design Standard: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Feature Set Files: Install failed
ERROR: DW050: - Photoshop Camera Raw (64 bit): Install failed
ERROR: DW050: - Adobe Media Encoder CS5.5 X64: Install failed
ERROR: DW050: - Adobe Digital Publishing Application Language Files_AdobeDigitalPublishingAppLang-fr_FR: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS5.5: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Common Base Files: Install failed
ERROR: DW050: - AdobeColorEU CS5.5: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Base Files: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe InDesign CS5.5 Icon Handler: Install failed
ERROR: DW050: - Adobe Device Central CS5.5_DeviceCentral3.5LP-fr_FR: Install failed
ERROR: DW050: - AdobeCMaps x64 CS5: Install failed
ERROR: DW050: - Adobe Illustrator CS5.1_AdobeIllustrator15_1fr_FRLanguagePack: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Icon Handler x64: Install failed
ERROR: DW050: - Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All: Install failed
ERROR: DW050: - AdobeColorJA CS5.5: Install failed
ERROR: DW050: - AdobeOutputModule: Install failed
ERROR: DW050: - AdobeCMaps CS5: Install failed
ERROR: DW050: - Adobe Toolhints CS5.5: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS5.5: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Language Files_AdobeInDesign7xAppLang-fr_FR: Install failed
ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed
ERROR: DW050: - HIL Help Search: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Common Language Files_AdobeInDesign7xCommonLang-fr_FR: Install failed
ERROR: DW050: - SiteCatalyst NetAverages CS5.5: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Base Files2: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - AdobeColorNA CS5.5: Install failed
ERROR: DW050: - AdobeJRE: Install failed
ERROR: DW050: - Adobe Bridge CS5.1: Install failed
ERROR: DW050: - Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All: Install failed
ERROR: DW050: - Adobe Content Viewer: Install failed
I started several time the installer, but even the same problem.
If someone could help me?
Thank you very much
Best regards
Corinne DupuyYes, effectively I have
DesignStandard_CS5_5_Content_ALL.exe
DesignStandard_CS5_5_LS4.7z
DesignStandard_CS5_5_LS4.exe
Illustrator_15_1_Content_LS4.exe
InDesignFamily_7_5_Content_ALL.exe
Then I run the DesignStandard_CS5_5_LS4.exe but it finished by :
'Un problème s'est produit lors de l'extraction de certains fichiers. Vérifiez l'espace disponible sur l'ordinateur ainsi que les droits d'accès en écriture pour le dossier de destination'
->
'A problem occurred while extracting some files. Check the available space on the computer as well as write access to the destination folder rights'
All of this is ok, I do installation wiith local administrator user, and the PC is a Win7 computer ... so I don't know why installation isn't running correctly...
Thank you for your help -
Problem with installing Photoshop elements 9 and adobe support advisor
Hi, I've received a graphic tablet with 2 programs: the first has been downloaded and works perfectly while the second, PSE9, has been giving me problems for at least a week!
I downloaded it and now I have a winzip file full of strange things (one of this is set up exe which tells me that I have to install adobe support advisor) and two files which said 3DF.tmp and PSEP9(1).zip.download and if I try to click them they tell me that I have to find on the Net the program to open them because I can't. And I don't know which program is required.
I tried a lot of times to download the adobe support advisor, I have enough space on my disc and my farewall is deactivated, but when the program begins I saw this annoyant message
cpsid_82829s5 Missing installation file bootstrapper error occured
with this code for a support from adobe 00-67325-032018052012
I unistalled it and retried, but nothing.
Please, I just want to use my tablet with the programs which are comprised in the package, why it's so difficult to download this damn photoshop elements 9????????????
Thank youIn the error message it doesn't tell me
"Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again,"
neither "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
and I have enough space and I have Windows xp then I should be able to install it. I tried to unistall and install again the support advisor but nothing. I'm desperate.
Messaggio originale----
Da: [email protected]
Data: 18/05/2012 22.20
A: "Questionlady"<[email protected]>
Ogg: Problem with installing Photoshop elements 9 and adobe support advisor
Re: Problem with installing Photoshop elements 9 and adobe support advisor created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
Did you try the steps listed in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-b ootstrapper-cs5.html which was identified by the Adobe Support Advisor? If so can you please list each step and the result of those steps. This will allow us to best advise you on your next steps.
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4420419#4420419
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Start a new discussion in Trial Download & Install FAQ by email or at Adobe Forums
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Problem with registering Photoshop elements 13
Hello,
it would be great if somebody could help with the following.
I have problems with regstering Photoshop elements 13.
The problem is described in Anmeldungs-, Aktivierungs- oder Verbindungsfehler | CC, CS6, CS5.5
I tried with all 4 offered troubleshootinh steps and found no issues -> I can access http://www.adobe.com, https://www.adobe.com and https://lm.licenses.adobe.com, firewall is switched off, time is correctly set and global sign root CA is installed in my trusted root store ...I still I cannot access adobe's registration server and complete registration.
Interestingly the following web page is offline: www.adobe.com/go/getactivated_de
Any ideas what could be the problem?
Is the registration service offline for German customers?
Am i missing something?
Thanks!
Kind Regards,
StephanAfter unzipping Photoshop Elements 13, I received a error message saying
that PSE had detected an impending shutdown of my computer, and that I
should shutdown and restart the computer. I had two button choices:
ignore or quit. Given those choices, I quit, then shutdown the computer
and restarted. I again unzipped PSE and attempted an install. This time I
got a error message saying an installer was already running and I should
shut it down. Having no clue as to how to shut down an installer, I
attempted (FOR 6 HOURS) to obtain assistance from Adobe technical support
and either waited for a return call, waited on hold, attempted to
communicate with someone who I could not understand from India, or was told
technical support was not available on the phone for PSE. I finally gave
up and went to Chat. There, attempting to explain what the problem was,
(see above), I guess I took too long to respond, the chatter closed the
chat, and I was not able to reconnect to chat. After 5 attempts were
denied, I contacted a friend who has computer operations experience. After
an hour of attempting various things, he told me to hit "ignore". PSE
installed correctly and I'm now using it. This was an extremely shoddy
performance by Adobe -- first a glitch in the install process, and then no
help from tech support.
On Thu, Nov 6, 2014 at 4:00 PM, Jeff A Wright <[email protected]> -
I can not download quicktime 7.7.3 for windows vista. The error message says that there is a problem with the windows installer. Any clues?
The error message says that there is a problem with the windows installer.
What's the precise text of the message, please? (There's a few different ones I can think of that you might be getting.) -
I have a problem with my photoshop CS6 retina display
I have a problem with my photoshop CS6 retina display. my photoshop doesn't support retina on my Macbook pro 15 retina. the version I have in my laptop is 13.0v. I was trying to update to 13.1 from my photoshop through > help > update but this option is off. it is appear gray color. I couldn't click on it. please help me.
Mac Perpetual CS6 current version is 13.0.6 the subscription version is version 13.1.2. How are you trying to update to 13.1.?? do you have a Creative Cloud Subscription?
Supply pertinent information for quicker answers
The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc. -
I am trying to install iTunes on my PC (using Windows 8.1), but I get this error: "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor." The iTunes file (64-bit) I am trying to install, is named "iTunes64Setup.exe". What seems to be the problem? Help!
Hey madnest,
Thanks for the question. After reviewing your post, it sounds like you are having difficulty installing iTunes in Windows. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Issues installing iTunes or QuickTime for Windows
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
I keep getting the following error message when I try to update my itunes, "There is a problem with this windows installer package. Aprogram run as part of the set up did not finish as expected. Contact your support personnel or package vendor."
Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that. -
I have attempted to upgrade my iPad which is necessar to downloan an app I want (My Radar). The iTunes on my computer will not process the upgrade of 10.5 without message: "There is a problem with this Windows Installer Package. A program run as part of the set up did not finish as expected. Contract your support personnel or packae vendor." ..... Little old lady needs help, my iTunes "appears to be 10.5 on my PC; however, will not upgrade my iPad. I have BitDefender as the "protector" on my PC if that is the issue.
Go to support.microsoft.com/fixit
In section 2 click on: Install or upgrade software or hardware
Then click on the title in section 3: Fix problems with programs that cannot be installed or uninstall
This link may get you there: http://support.microsoft.com/mats/Program_Install_and_Uninstall/
Let it run and then try to download it again -
I have Wondows Vista... I tried to upgrade to Itunes 10.5, and received an error orginially stating that I was trying to install a version older than the one I had. I uninstalled all of itunes, and now I'm getting the error message "there is a problem with this windows installer package. Aprogram required for this install to complete could not be run.
Help! I have an IPhone, and I would like to get my Itunes upgraded so I can download the new Iphone software...
Thanks!I have been in touch with Apple support in reference to my problem. We went through every solution available, and found no fix. The tech then suggested I contact Microsoft concerning this issue. I thought that suggestion was just to get me pointed somewhere but Apple. Boy was I wrong!! I contacted Microsoft, and was directed to a free download called Microsoft Fix. This program fixed something in the regisitor, and wala everything was fixed!! I now have I-Cloud and I-Tunes loaded and working well. So, if you can't install Apple Software and are running Window 7 you might give Microsoft Fix a try, it fixed my problem.....
-
I am trying to install itunes 10.5, but during the download I get the following message, "There is a problem with this Window Installer Package. A program required for this install to complete could not be run. Contact your support personanal or package vendor." If this is my personal computer and was able to upgrade to the previous version (pre 10.5), why not now? What is my "package vendor"? And what is it I need to do to fix this? The message is unclear. Unfortunately, I deleted my itunes program, thinking that in doing so, 10.5 would finally load. Now I have no itunes on my computer and unable to sync my iphone. Help!
Thanks - RickHi Rick,
by "repair" I mean I went to the control panel, option - programs and features, and in the list of all my installed programs I selected "Apple Software Update". On top of the screen you find the options Uinstall, Change and Repair. I clicked the repair button and that did the trick. After the repair I could uninstall the program. I also uninstalled iTunes, Apple Application Support, Apple Mobile Device Support en Bonjour, thus all Apple programs. Then I installed iTunes 10.5 again and everything went fine.
Success,
Peter -
when trying to setup itunes on my pc i get the following message: there is a problem with this Windows installer package. A program required for this install to complete could not be run. How could I solve this problem?
Repair your Apple software update.
Go to START/ALL PROGRAMS/Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you don't find ASU, go to Control Panel:
START/CONTROL PANEL/Programs n Features/highlight ASU and click REPAIR, -
When Upgrading on my laptop from iTunes 10.2.11 to 10.5.0 the message I get is: "There is a problem with this Windows Installer Package. Aprogram run as part of the setup did not finish as expected. Contact your support personnel or pacakge vendor.
After reading all these posts, one by one did not resolve my problem until I got the very end. Regardless of what step would resolve your problem, these are the steps I would recomment to everyone for a what seems to be a safe and fool-proof upgrade to iTunes 10.5.
1. Stand alone upgrade to the latest Quicktime version
2. Go to control panel and "change" then select repair to the following applications in the order specified by the post on Oct 27. (Notice I skipped Quicktime because it had been upgrade manually,and Bonjour did not have a "repair" option)
iTunes; Apple Software Update: Mobile Device Support; Apple Applications Support
Some of these applications may not appear if they do not apply to your configuration (no iPhone, or no iPad, or other apple devices).
Once all updated, I did not need to restart nor launch any applications, I simply went straight into the 10.5 upgrade, and where it normally got stuck, this time the installation continued for a while longer until it completed successfully.
Great work everyone who contributed! Thank you very much! -
Hi,
This is how it all started. When the new update for iTunes 11 came out, I tried to update it. After I had updated it I found nothing had changed. So i tried rebooting my computer and everything and found that still nothing had changed. So I tried uninstalling it. After that I tried to re-install it, but it came up with the
"There is a problem with this Windows Installer package ..." message. So I looked around the internet and found a website that told me to uninstall all Apple products. So i did that. When i tried to uninstall Apple Software Update, it came up with the 'problem with windows' message again. So I used Revo to uninstall it. So I rebooted and tried to install it again. It installed Bonjour and all of the other programs but stopped halfway and gave me the 'proplem with windows' message again. I've looked around and most of the solutions have been to try and repair Apple Software Update, but the problem is, I've already deleted it. So can someone PLEASSEEEE help me fix this problem! (Sorry for droning on)http://support.microsoft.com/mats/Program_Install_and_Uninstall try this an see if it fixes it.
-
Plz assist
Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows
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