Problem with Desktop Manager Synchronisation

I have version 4.7.0.25 running on Vista. When synchronising it reads the calender etc on the device OK but as soon as it reads the desktop calender it freezes with message 'Desktop Manager Stopped Working'.
I have reloaded the software several times
Any suggestions

Hey Oscarfabricant,
Welcome to the BlackBerry Support Community Forums.
What version of Windows are you using? Is it 64-bit?
Also for the uninstall I would suggest performing all the steps in this article: www.blackberry.com/btsc/KB02206
Then download Desktop Software from www.blackberry.com/desktop and install it. Restart and then to run the application.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Similar Messages

WINDOWS INSTALLER PROBLEM WITH DESKTOP MANAGER

Please help!! I am a user of the Blackberry Desk Top Manager, running under Windows XP Service Pack 4.5. I recently downloaded the latest version of Desk Top Manager and I am getting the following error: - Flashing intermittently, whilst running the newly downloaded Desktop Manager - "Windows Installer Preparing to Install". I have removed the programme, downloaded it again from Blackberry's website and run my Windows updates to no available. I have now been advised that I must format my entire computer and reload Windows, which seems to be a rather onerous solution, as I have been using Blackberry's Synchronisation Programme for over a year successfully before this took place. I should appreciate it if you would let me know how this problem on my IBM Think Pad Laptop can be cured.

halimsujanto wrote:
Hi all..
I am having the same problem with desktop software 6, but my problem is more like this..
http://www.blackberry.com/btsc/KB19300
The Windows Installer pop-up during installation and cannot continue, it seems that windows installer 4.5 is the cause, but I cannot uninstall windows installer 4.5 because many of my programs were using this..
In this knowledge base solution it says to run BlackBerry Desktop Software.msi, but on BlackBerry Desktop Software 6, it need to run from setup.exe and cannot continue.. so I cannot install desktop software 6 on my computer, but I am able to install older version desktop software ie. version 4.2 to version 5.
I think that I am gonna reply here instead of making new thread about windows installer 4.5 and Desktop Software 6, please move if I did wrong.
PS. Bifocals..
The link you provided is missing. Or it just back to BlackBerry Technical Solution Center page and I tried searching the KB13781 with no success.
Please if there is other link that may be good for my problem.
Thank you very much.
Hi ihalimsujanto and welcome to the forums!
My first concern is that you do have a version of desktop manager that you can maintain your device and PIM data with, do you?
Please post back with as much detail as possible regarding your hardware and software setup.
Also post what steps you have taken to resolve the issue. The more detail we have the better we can help you. I'll reread KB 19300 and find what happened to my broken link.
Thanks.
Bifocals
EDIT:
ihalimsujanto,
Please review this Microsoft Knowledgebase Article ID: 555175
How to resolve Common "Windows Installer" Problems
Methods 3 and 4 may be pertinent.
Let us know how it goes!
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Problems with Desktop Manager v5.0

Hey! Sorry if this has been asked before but i've been google searching with no luck.
I bought a BlackBerry Curve 8520 today and I'm having trouble with the Desktop Manager. I used the disk that came with the phone and installed v5.0. The Desktop Manager itself seems to be working fine and recognises my phone no problem, but the Media Manager isn't working. When I click "Launch" on the Media Manager I get the error message "Roxio Easy Media Creator: The certificate file is missing or has been corrupted. Please re-install it." I've tried reinstalling and repairing the software but still get the same error message. Does anyone know how I can fix it?
Thanks in advance!

Hi and Welcome to the Forums!
Easy Media Creator is not, to my knowledge, part of the RIM released desktop software (with Media Manager). What that tells me is that you have another type of Roxio software on that PC...and that has been known to cause odd problems, such as what you are experiencing. If you don't need Media Manager, then I encourage you to download the version of the RIM DTM software that excludes Media Manager. You can obtain that here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Otherwise, you'd likely be advised to remove that other Roxio software in order to install DTM with Media Manager.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Backup problem with Desktop Manager 6.1.0.35

I've got a great problem here. DM is set to backup my BB on connection. Backup is hanging at "Backing up RMS databases 11 of 13 records". The only way to get out of it is to shutdown DM on My PC and reboot my BB.
I can't get in to device options on DM to stop auto backup because it tries to backup every time i connect. I'm stuck in a very nasty circle.
Have tried repairing my installation of Desktop Manager 6.1.0.35 through Control Panel bu that made no difference.
Would be very appreciative of any ideas.

Since I can't duplicate this problem on my PC what about running the DM on your PC and not connecting your Storm.
When the DM is open go to 'Tools' and select 'Desktop Options' and make sure none of the boxes are selected and then try "Restore Default Settings" which should select these locations:
My Documents\BlackBerry\Backup
C:\Documents and Settings\Owner\Application Data\Research In Motion\BlackBerry Desktop
Now plug in your Storm. Is it still trying to make a backup? If 'yes', hopefully ViciousFerret (BlackBerry Technical Advisor) will notice my improper response and will advice you better. Just trying to help and get his attention....
Another way to get attention and a (quick?) answer is to tweet to the Twitter account @BlackBerryHelp. Haven tried it but red about it.

Problem with desktop manager/phone.

when i connect my blackberry curve 9360 to desktop manager, my phone screen has a picture with the phone and computer pointing each other with the arrows to show it is connected/connecting. when i start to back up my phone, these arrows go away. my phone is just 6 months old and works perfectly fine.

Try these steps:
1. Uninstall Blackberry Desktop with Media Manager
2. Restart computer
3. Install Blackberry Desktop with Media Manager
If your version won't work you may try different versions of "Blackbery Desktop With Media Manager".
You may download these versions here
if your issue solved set "Solution" mark at the relevant post

Problem with Desktop Manager version 6

use a BlackBerry Curve 9300. I am having great difficulty downloading and running the version 6 Desktop Software. The software itself seems to downlaod quite successfully in about 30 minutes and a Desktop icon appears on my computer desktop. Each time I double click to open - run the programme an error message comes up as Follows"Desktop manager has encounterted a problem and needs to Close"sorry for the inconvenience etc.
I have uninstalled and re-installed the programme more than once to no avail and I just cannot get the programme to run.
I have seen a post/ posts where it was suggested that the way round this was to go into programe manager- locate and delete the folder" Research in motion" I have tried doing this- the folder is deleted it goes into the recycle bin and there is therefore no program to be opened- so something is not right here- maybe I am not reading the advice correctly.
Would appreciate adny help , advice and support from my experienced users in this community as it is very frustrating not to be able to run the the Desktop software.

Hey Oscarfabricant,
Welcome to the BlackBerry Support Community Forums.
What version of Windows are you using? Is it 64-bit?
Also for the uninstall I would suggest performing all the steps in this article: www.blackberry.com/btsc/KB02206
Then download Desktop Software from www.blackberry.com/desktop and install it. Restart and then to run the application.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Problem with Desktop Manager 5.0?

When I go to use DM to load new apps, whatever they might be, I have noticed that the manager is wanting to reinstall the following: Blackberry 4.7 system software and Blackberry 4.7 core applications.
I have done no modifications to the OS, it is still the original form out of the box.
I have uninstalled DM per instructions found elsewhere, including the registry, rebooted computer and reinstalled software. Still happens.
Any suggestion on how I can avoid this happening? The check boxes for those options are greyed out, and can not be "unchecked."
Thanks for the advice!

HI and Welcome!
Typically, that prompt is because some component of the core OS has been updated...and DTM is prompting you to allow (or not) doing that update to your BB. It's not re-installing...it's trying to update your BB core OS.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error synching Windows 7 Contacts with Desktop Manager

Hi
I'm new here and would appreciate any help you can give.
I''m having trouble synching the email addresses in my Windows Contacts file with my Blackberry. Not all email addresses synchronise properly, which is probably because they are sourced from several different databases previously. There doesn't seem to be a way to map the fields accurately as the Windows 7 contacts folder shows the field as "E-mail Address" and the Desktop Manager shows the field being imported from Windows as "Preferred Address". This mapping only transfers those addresses which were previously exported from a BB/Lotus Notes database.
I've tried exporting to csv's and changing the field names as well as importing through Outlook 2010 rather than WIndows but with no success.
Has anybody else had this problem and found a solution?
Any advice or suggestions welcomed.

halimsujanto wrote:
Hi all..
I am having the same problem with desktop software 6, but my problem is more like this..
http://www.blackberry.com/btsc/KB19300
The Windows Installer pop-up during installation and cannot continue, it seems that windows installer 4.5 is the cause, but I cannot uninstall windows installer 4.5 because many of my programs were using this..
In this knowledge base solution it says to run BlackBerry Desktop Software.msi, but on BlackBerry Desktop Software 6, it need to run from setup.exe and cannot continue.. so I cannot install desktop software 6 on my computer, but I am able to install older version desktop software ie. version 4.2 to version 5.
I think that I am gonna reply here instead of making new thread about windows installer 4.5 and Desktop Software 6, please move if I did wrong.
PS. Bifocals..
The link you provided is missing. Or it just back to BlackBerry Technical Solution Center page and I tried searching the KB13781 with no success.
Please if there is other link that may be good for my problem.
Thank you very much.
Hi ihalimsujanto and welcome to the forums!
My first concern is that you do have a version of desktop manager that you can maintain your device and PIM data with, do you?
Please post back with as much detail as possible regarding your hardware and software setup.
Also post what steps you have taken to resolve the issue. The more detail we have the better we can help you. I'll reread KB 19300 and find what happened to my broken link.
Thanks.
Bifocals
EDIT:
ihalimsujanto,
Please review this Microsoft Knowledgebase Article ID: 555175
How to resolve Common "Windows Installer" Problems
Methods 3 and 4 may be pertinent.
Let us know how it goes!
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Logon problem with oracle management server

I have problem with Oracle Management Server when I connect to the OMS message comes
The exception (java.lang.NullPointerException) occurred.
if any body have any idea pls tell us

Hi,
Oracle has changed the Enterprise Manager from version 1.5 to 2.0 .
With the new Oracle8i dataase server another service has been added.
If you want to user the OEM you have to install The Managment Server.
The Managment server has its own user and privileges and is recommended when using OEM.

First sync with desktop manager for mac: only 300 contacts synced instead of the 1100

I have a Curve 8310. version 4
I have a brand new mac with NO CONTACTS or calendar.
I have preciously very successfully synced with my windows computer for 2 years.
I have just tried for the first time to sync with desktop manager,.only 315 contacts synced of the 1100.
The apple people recommend using Mark/Space" missing Sync" but I am reluctant to do this as the reviews are mixed.
Help?

Hi there.
Have been using my BB Pearl 8100 on and off since Oct 08.
I have successfully synced with a Vaio (XP Pro) using BBDM (up to version 4.6) as well as iMac OS 10.5.8 using PocketMac for BB v4.1 and now BBDM for Mac. Have synced with iCal, Mail, Contacts (albeit 647)
PocketMac can be a little temperamental, but not that much of a prob as when i downloaded it was free (shareware) and the only alternative was Missing Sync.
This posting is provided as is and implies no warranties

Problem with discovering Managed Servers

Hi,
I got problem with discovering managed servers, when I restart only administration
server while managed servers are running. During restart of admin server everything
seems to be ok (the directive: Starting discovery of managed server... appears
on the screen).
However when I start admin console through http, I cannot monitor performance,
browse logs etc. I can only shutdown managed server and I can see in a server
tag that particular managed servers are running.
I'm looking forward for any clues
Michal

Sorry,
i cannot stop those managed server - in Control tab I have active only option
to start those server but they are running. In logging tab when I want to browse
the log the message that probably this server is not running appear. However in
the tab when all servers are listened there is a message that they are running
"Michal" <[email protected]> wrote:
>
Hi,
I got problem with discovering managed servers, when I restart only administration
server while managed servers are running. During restart of admin server
everything
seems to be ok (the directive: Starting discovery of managed server...
appears
on the screen).
However when I start admin console through http, I cannot monitor performance,
browse logs etc. I can only shutdown managed server and I can see in
a server
tag that particular managed servers are running.
I'm looking forward for any clues
Michal

Strange problem with desktop

Hi, I have a very strange problem with desktops and dashboards something else. For example, when I am on desktop 2 and i go to desktop 1, when I click with the mouse on it, it goes again to desktop 2. or when I am on desktop 1 and I go to ddashboard, it returns again to desktop 1 when i click to something in the dashboard.
but, if i am on desktop 3, and i go to desktop 1 throguh desktop 2, there is no problem. the same if i go from desktop 2 to dashboard.
I hope i've been clear enough to let you understand this... explanation =P
Anyone can help?

My system has started "freezing". Actually, usually when I'm browsing the net, Chromium stops loading pages. Conky stops updating, and usually I can't switch to another programs. I can't start xkill from menu, menu opens but nothing starts. If I run "ls" etc in Terminal, nothing happens
I can however control+alt+F1 to CLI, but if I try to login nothing happens.If doesn't help even if I kill X (I started it with startx). And if I don't kill X, I can't go back from CLI with control+alt+F7, there's just a black screen.
I'm using Nvidia drivers also, and XFCE4. This started happening some time ago, I think I was using Gnome2 back then. And I have updated my system, and this has happened at least with 3 kernel versions. There's nothing on logs. Well, actually, there's "TCP: Possible SYN flooding on port 6881. Sending cookies" errors on everything.log. But those don't happen when system freezes. And sometimes Chromium stops loading pages but other programs don't freeze, I think it's a problem with cache or something.
Not really sure if this everything happens because of Chromium. I think I'm gonna switch back to Firefox and see what happens. Usually I'm running Chromium, Opera (use it just for a couple of pages), couple of Terminals and Kaffeine.

I have a problem with session manager session files because of the invalid json storage data submited by firefox

Hi, i have problem with session manager's session files. The problem is: the submitted storage data from firefox which is put between "storage":{ and its matching closing brace } But in some of my session files there is non equal { and } under storage's braces. I need to get storage data but in my case it is very hard to do. My question is there any char put before or after { and } like /{ or \{ to avoid confusion? If there is not such thing, i think there could be different solution but i am not sure: i look couple of my session files; after "storage":{...} there is ,_"formDataSaved" so i can get storage data in this example ... by looking between "storage":{ and ,"_formDataSaved" easily. Is there every time ,"_formDataSaved" after "storage":{ ? Thank you.

Well, it seems waiting is not my strong suit..! I renamed a javascript file called recovery to sessionstore. This file was in the folder sessionstore-backups I had copied from mozilla 3 days ago, when my tabs were still in place. I replaced the sessionstore in mozilla's default folder with the renamed file and then started mozilla. And the tabs reappeared as they were 3 days ago!
So there goes the tab problem. But again when I started mozilla the window saying "a script has stopped responding" appeared, this time the script being: chrome//browser/contenttabbrowser.xml2542
If someone knows how to fix this and make firefox launch normally, please reply! Thank you

Vista OP--Curve 8330---no sync with desktop manager---please help

I have tried the following versions of desktop manager, 4.3 from disk and download, 4.5, and 4.7. Each new version was tried after clean reinstall. Vista OP. I click the sync configure. I get the select a devise application window. I click on any one of the choices, and get the following choices:
<None>
ASCII importer/exporter
yahoo
THERE IS NO OPTION FOR VISTA
I have read many suggestions on this message community which basically say try a different version. THAT DOESN'T WORK. Is there anything else anyone has tried that works with Windows Vista?

Desktop Manager does not recognize any bluetooth drivers (stacks) other than the basic Windows Bluetooth Stack. If you have another bluetooth stack in use, you'll need to remove it and let Windows install the basic bluetooth stack. The downside of this is that you loose some of the advanced features that your current bluetooth stack gives...extra speed, etc. However, that's the only way to make bluetooth work with Desktop manager.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

MULTIPLE PROBLEMS STILL WITH DESKTOP MANAGER 1.0.1

Could you please let me know if you are having the same problems with the new desktop manager for Mac 1.0.1. (simply state the number on the list below - no need to write anything else)
I doubt very much anyone has a fix for the problems since RIM doesn't, but could you just post a quick reply identifying which of the following issues you're also having in the list below. I Would like to prove to RIM how many people are having the same issues - I'm not so sure they realize how pervasive these issues are. Thanks
(1) Several fields in each contact in my Mac Address Book are not transferred to my Blackberry, for instance: the phone number category "Work 2", the phone number category "Other", the email category "home" - if there is two of them only one is transferred;
(2) It cuts off the end of the "Note" section in the Address Book contacts;
(3) The software crashes when syncing Entourage calendar;
(4) The software severely retards the functioning of my other programs while syncing the Entourage calendar and it is necessary to restart my computer for normal function to resume;
(5) Calendar event alarms are removed from my blackberry even though they are active on my desktop; and
(6) Some recurring Calendar events are not transferred over to my Blackberry.
Lance

My problems are also different. It was working for a while (a few weeks and maybe 4 syncs). Now, it always gives an non-descript "Sync Error" message when trying to sync Contacts with Address Book on my MacBook running Mac OSX 10.5.8, and DTM 1.0.1.   I've UNinstalled it, REinstalled it, and can get it to sync with iCal, but not Address Book.
I've tried all sorts of possible solutions, like eliminating all the Groups in my address book and only having 1. I've tried clearing the Blackberry data before syncing. I've tried syncing both directions, and I've tried syncing with overwriting everying in the Blackberry. None of those solutons works.   I also had problems with iCal, but got that to sync by clearing the calendar on the BB first, then syncing calendar alone (not with contacts).
I cant even express how disappointed I am with the Blackberry Destop Manager after waiting for more than year for it after PocketMac failed as a useless piece of code.   The limited setup features, and now its lack of any useful functionality has me ready to dump my Blackberry for an iPhone.   If that happens RIM, I won't be back, and I won't be advising any associates to stick with Blackberry. I'm at the end of my consumer satisfaction, so you don't need to spend millions with J.D. Power to figure this one out. Just make the **bleep** thing work with a MAC! (Just in case anyone from RIM is lurking...you'd think at least one of those software guys would use a Mac?)!!

Problem with Desktop Manager Synchronisation

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