Problem with Desktop redirector forwarding messages

In my office 5 of us use the desktop redirector , and it stopped working last Saturday so I fairly sure the problem is with our SPAM filtering or exchange etc the problem is everyone I talk to seems clueless,
In out look I see all the BB messages now have the subject as Spam: Spam: RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2 , from [email protected] , and I can still send messages from blackberry, so any suggestions as to how I track down what is responsible for identifying these messages as spam ?
Thanks

Hi rosspce and welcome to the BlackBerry Support Community Forums!
The altered subject line is what's causing your problem. The BlackBerry Desktop Redirector looks for the specific subject line of RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2, so when "Spam" is added to the subject line, it is not recognized and thus not processed.
It is typical of some spam filters to alter the subject line to make for easy filtering of messages. You would have to consult whoever is administering the spam filter and make sure these messages are not marked as spam.
-CptS
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halimsujanto wrote:
Hi all..
I am having the same problem with desktop software 6, but my problem is more like this..
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Bifocals
EDIT:
ihalimsujanto,
Please review this Microsoft Knowledgebase Article ID: 555175
How to resolve Common "Windows Installer" Problems
Methods 3 and 4 may be pertinent.
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Bifocals
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Message Edited by mowax on 02-Dec-2009 02:38 PM
Message Edited by mowax on 02-Dec-2009 02:39 PM
Solved!
Go to Solution.

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Thanks to Raj for pointing out that I did not have the thread link
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