Problem with direct connect on my 8350i

when i try to use my direct connect on my smartphone it beeps and says turn radio on. i can turn the radio on and try again and it says the same thing. when someone dc's my phone i try to answer and it tells me again to turn on radio. called nextel and they said to do a master radio reset and it still didn't work. now they tell me it is a software issue and they can't help me. i need help please.

Hi and Welcome to the Forums!
Wow! Formal support for all BBs is via the carriers...for them to blow you off like that is pretty horrible. I'd suggest contacting them again and push them a little bit more...you have a support agreement with them, if they are not honoring it, escalate with them.
In the meantime, are you on their most recent device OS level? If not, then you might consider updating to see if indeed what they have said holds some kernel of truth. You can check their DL site via this portal:
http://na.blackberry.com/eng/support/downloads/dow​nload_sites.jsp
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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