Problem with DLO Dock Deluxe

I've been trying to get my nano to work with the "On TV" feature of the DLO Dock Deluxe. The nano connects fine to the stereo when in the default dock mode but as soon as I push the mode button on the DLO remote to go to TV mode the nano display slides to a big check mark saying OK to disconnect. The TV screen shows the DLO menu screen but says "no iPOD detected". I've called DLO several times. First they said to update the nano to 1.1 (did this and the updater brought the nano to 1.1.1 but didn't help solve the problem), then they said to try and restore the nano (which I did with no change in behavior), then they told me to exchange the dock for another one (which I just did today and I still have the same problem). I'm feeling convinced that the problem has to be with the iPOD but not sure what to try next since I've tried everything DLO has asked. I think someone may have said to reformat the device but I didn't know that was an option and not sure how to do that. I'm assuming that would be different than reseting, updating, and restoring. Has anyone else had similar challenges? Any advice would be greatly appreciated.
Thanks!!

Thank you Barry. I wonder if anyone else has the answer to that question. I have many different view options for different folders, and it would be a pain to have to reset each one of them.

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