Problem with Dock Connector, Ipod Charges but doesn't play sounds

We have two Ipod Touch 3rd generation at home. We recently bought a stereo with a dock to play music from our iTouch.
One of the Ipods works just fine with it, but the other will only charge and not play music. When I try to see my output options I can only select Ipoud Touch or Apple TV. When I am playing music with the working Ipod I can choose between Dock Connector and Apple TV.
I have already tried hard reset but nothing has changed.
Any suggestions? I would REALLy appreciate your help.
Thanks!

- Do they both have the same iOS?  The latest is 5.1?
- Look at the dock connectors for both units and compare them.,  Loof for bent, missing or corroded contacts and other abnormalities.
- Tey the following with the non-working one:
- Reset. Nothing is lost
Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
-Restore to factory defaults/new iPod.

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