Problem with downloading via wacom

i bought a wacom bamboo tablet that included a free full photoshop elements 11, when i download photoshop elements from the website it downloads normally< however, after installing the software it appears that the editor isn't working.
i did lots of checking in the adobe help fourms, nothing helped this far, after searching in the files myself, i found that the downloader doesn't download the editor file at all, thus the installer is only installing the organizer, i checked my wacom tablet box again and it sure has a full photoshop elements, i tried re-downloading many times, although i need 5 hours to complete the download, still to no avail.
i hope you can help me with this problem.

If you got a serial number from wacom, try downloading the trial from adobe's site and entering the number into that. It should work.
Be sure to uninstall the bad version before installing the trial, either via control panel in windows or the uninstaller in applications>Adobe Photoshop Elements 11 on a mac.

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