Problem with Edge XI3.1 SP3 install

I have Edge XI3.1 SP2 installed and have downloaded SP3 from SAP/BOBJ. When I try to install it the program tells me I already have this version installed. Not sure what to do.
Under Programs and Features I see "SAP BusinessObjects Edge BI 3.1 SP2 Update". I ran the Software Inventory Tool and it says the same thing and I have version 12.2.0.153.
Why does this think I already have SP3?
Thanks in advance.

Hi Ron,
This issue has been addressed in the SAP note - 1564755 - Where to find SAP BusinessObjects EDGE XI 3.1 SP3 patch or full build
Here is the note Content
Reproducing the Issue
Download BusinessObjects EDGE 3.1 SP3 from SMP (will be a EDGE31SRVR03_0-20006067.EXE and EDGE31SRV103_0-20006067.RAR)
Extract both the .exe and .rar file in the same or different folders.
You may receive the ERROR: Cannot find the next volume.Insert disk with drive:\path\EDGE31SRVR03_0-20006068.rar
Resolution
After receiving the ERROR: Cannot find the next volume.Insert disk with drive:\path\EDGE31SRVR03_0-20006068.rar
Rename the EDGE31SRV103_0-20006067.rar as EDGE31SRVR03_0-20006068.rar (replace the 1 with R, replace the 7 with 8)
Extract both the .exe and .rar files in the same folder
Then after completion you can install SP3 normally on your Edge 3.1 installation.
Another option that worked.
create a copy of EDGE31SRV103_0-20006067.rar right click (copy/paste)
rename the copy to EDGE31SRVR03_0-20006068.rar
Then perform a normal extraction with both files present and it should avoid the error.
Also check this note - 1565991 - Cannot find the next volume.Insert disk with drive:\path\EDGE31SRVR03_0-20006068.rar
Hope this helps !
Thanks,
Sravanthi

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Attachments:
Screenshot 2015-03-24 21.50.00.png ‏12 KB

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