Problem with email links

Question

Hi all -
I am using RoboHelp v7. I inherited my KB's already set up, but have been maintaining them for a couple of years now. However, we moved from Outlook to Google mail, and users are no longer able to send email from Robo. Note that I am able to send email from any other webpage using my corporate gmail account, having set up my mailto to utilize gmail.
I have email addresses in my KB's in two formats, and tried a third based on a post I read.
A regular mail to - where I've simply created a link to an email address, such as - "please contact the ECCN Reviewers via email to Eccn   PCM-PCMECCN."
with the link set as - mailto:[email protected]
A script that was created by the original owner, which contains one line - this always worked previously
document.write("<a href=\"mailto:[email protected]?subject=" + "Change request for '"+ document.title + "' page of the MotoPDM Help System\">MotoPDM Help Admin</a>");
I read Peter's Snippet #38 - Email this topic - and created a new snippet based on what he had - this didn't work either
<p><script type="text/javascript">
var mailSubject = 'Useful Information';
var mailBody    = 'This page might help: ' + location.href;
var mailDisplay = 'Click here for a demo.';
document.write(
    '<a href="mailto:[email protected]'
    + '?subject=' + escape(mailSubject)
    + '&body=' + escape(mailBody)
    + '">' + mailDisplay + '</a>'
    );</script></p>
In all three examples above, when I click on an email link, the main page of the KB goes blank, and nothing happens.
If I click on a normal webpage link (such as http://www.swingandblues.com/about.html, Greg Avakian - "[email protected]", I generate an email without issue.
I'd appreciate any assistance, I have no idea where to go next.
Thank you,
Anahid Avakian

Answer 1

Hi William -
Sorry for delay - we are working on a release and that took precedence over everything else for a few days... first - thank you for all your assistance. I do have an issue, but I'm sure it's me doing something wrong. I'm getting a run time error...
This is my original script:
document.write("<a href=\"mailto:[email protected]?subject=" + document.title + " section of the PDM1 KB\">[email protected]</a>");
So I replace it with your Java Script, and yes - I still have the red box in the WYSIWYG page
+d++ocument.write('<a href="javascript:void(0);" onclick="Mailto(\''+document.title+'\')" >youremail</a>');+
The HTML looks like this:
Problem with this page? Click here: <script>+d++ocument.write('<a href="javascript:void(0);" onclick="Mailto(\''+document.title+'\')" >@[email protected]</a>');+</script>
to provide feedback</p>
When I preview it, I get this error:
A Runtime Error has occurred. Do you wish to Debug?
Line 33 Error: Expected ';'
If I publish, I just get a plus sign for the email -
Then, if I add the additional info in the HTML page just before script, I get this error when previewing (after saving) - Line 35 Error: Syntax Error and Line 40 Error: Syntax Error:
Problem with this page? Click here:
+<script type="text/javascript">+
+function Mailto(subject) {+
+     var HTML = 'mailto:mailto:[email protected]?subject='+subject+'+ section of the PDM1 KB';
+window.open(HTML,'Email');+
+}
+
+</script>+
<script>+d++ocument.write('<a href="javascript:void(0);" onclick="Mailto(\''+document.title+'\')" >@[email protected]</a>');+</script>
to provide feedback</p>
My WYSIWYG page does have two red boxes, but they both have plus signs in front of them (which is different than it was with my original script). And if I publish, I just get two plusses:
Any suggestion?
Thank you,
Anahid