Problem with embedded print preview in Reader 10.1.2

We have Citrix Xenapp 5 servers running on Windows 2008x64. We upgraded from Reader 10.1.1 to 10.1.2 and the embedded print preview of PDFs on one of our important applications stopped working. Either nothing is displayed or this:

Hi,
Can you do a refresh (F5) on the page and see if this issue is still seen ?
Alternatively, can you verify if this issue is seen with Firefox as well ?

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    517joe wrote:
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    HP Worldwide Contact
    It has been a pleasure working with you. I wish you luck going forward with this!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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    Regards,
    Raghu

    Hi,
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    Hi
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