Problem with esign - just changed Adobe DC ID

Everything was working fine on ipad and iphone for esign and Pro DC. Then I needed to change my email for the esign to use. So I changed by Adobe User ID to the email I need to use from now on out. Once I have verified the email and logged back in the esign does not work. I even setup the desktop (windows) version and when I do to "Sign and Send" it allows me to choose a file and then once I hit "Ready to send" it shows this error below. Any help would be greatly appreciated.

Hello Markk96371991,
I have sent you a private message to know details related to the email addresses used. Please reply back as message and don't share the information on public forums.
Regards,
-Rijul

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