Problem with Facebook chat

I cannot use chat box online for Facebook

Hi lumiakdb
Thank you for posting and welcome to Nokia Support Discussions! 
Kindly try with the following troubleshooting steps.
Configure your Microsoft account.
Try with WLAN once. This issue may be due to low speed network.
Also, check with the following:
- Login to Facebook (via PC browser) > Account settings > Apps > Make sure you can see the Microsoft is available in the applications.
If the application is not available, try with the following:
- Login to Microsoft Account > Home > Messenger Social > Add > Facebook
If still the issue persists; kindly re- configure Facebook and try.
Also, make sure that your Facebook account is linked with your Microsoft account by following the steps below (PC browser):
1. Log in to Microsoft account; https://account.live.com
2. Click on Account Settings (from the upper right corner)
3. On the left panel click on Permissions and select Manage accounts.
4. Choose Add an Account and select Facebook.
5. Log in with your Facebook account.
Make sure that the Facebook Chat is enabled in the Messaging Settings as it is disabled by default. Start>Messaging>Online>ellipsis>Settings>Facebook Chat>On.
If still the same, you can report it to this link: https://status.live.com/report?productid=msgr
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

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