Problem with Fader Banks and Channel in MCU PRO with Logic Pro X

I purchased a Mackie Control Universal Pro earlier this week, and I have talked with Mackie support techs twice and they have not been able to help me. My problem is that everything seems to work well with Logic X talking with the MCU with the exeption that the Fader Banks function will not move left to channels 1-8, they are stuck at channel 9-16, and will move to the right on to 17-24 and so on,  but it doesnt move to 1-8 when the left fader bank motor is pressed.  However when you toggle tany channel 1-8 levers on the computer screen, the corresponding lever on the Mackie goes up and down,  but the reverse does not occur. The Mackie folks say this is a problem with Logic Pro X, not the MCU.  Perhaps they are correct,  because I still have Logic Express on my Mac and when I close Logic X and Open Logic Express the fader banks move perfectly from 1-8, 9-16, and so on as do the tracks.   My computer is update with Mavericks. 
I would appreciate any help! I am not a techie, an old guy who used to record on 4 track computers, and want to get away from a mouse control,  but I'm going to take the Mackie MCU back if I cant get this straight,  I've spent a lot of time on this.  Help!

thank you Pete in Denver,  I actually made some progress today, in setting up the control surface of the Logic Pro Control Surfaces Support Manual, around page sixteen gave me a partial answer.  I had the Mackie icon first, then the Logic Control,  and it said to drag and drop the preferred icon to the left or first place.  that solved my not being able to access channels 1-8, I was able to press the fader bank left button and - voila!.  so that saved my initial problem,  but I still have some issues in moving faders and banks in existing projects,  some tracks show up lit up in the tan colors others don't,  but that is probably due to the way i would move tracks around once I received tracks on drop box from a friend and created new tracks, and I changed a lot of the order of the tracks.  ANyway.  I did make progress.  Thanks!

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    8. Logic's sample memory easily becomes messed up and crazy. Quite often when using AU instruments such as BFD, Culture, and even Synthogy's Ivory. I will switch to that particular track to play on my keyboard, and each sample will be full of horrible pops and clicks-- the kind that destroy speakers. Other times, in a sample of a string for instance, all of a sudden after one second will be a pop and then the sample will be playing at a completely different pitch... I have to remove the AU instrument and reload it at this point.. This happens quite often. Logic should offer a 'buffer reset' so that you can just flash plugins but they reload whatever preset they were set to.
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    WATCH VIDEO OF THIS BUG:
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    11. Changing the movie's start time is very user
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    Wait in line buddy!
    (LOL)
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    Now all of a sudden it is crashing all the time, sometimes it just totally loses sound and my monitors just click and pop, or other times i get random 'blasts' of white noise through my left monitor!!
    I put snow Leopard on a few days ago and it appears to be worse than ever for crashing now.
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    Tom

    John Alcock wrote:
    Interesting. There are many reports of this noise, but all (AFIAK) with Logic 9, not 8. I've had the same problem with LP9 but haven't with 8.
    http://discussions.apple.com/thread.jspa?threadID=2144002&tstart=200
    See if there's anything in that thread which helps.
    Today I had this white noise bursts for the 1st time since I upgraded to LP9...the project is super simple...an audio track - flexed and muted ...and the bounce in place regions created from that on a second audio track...I was doing some fades so I was moving back and forth to the regions to listen and adjust the fades...
    It's really loud and I'm glad I wasn't wearing headphones...
    I check the link you posted ......
    A

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