Problem with fingerprint on HP Pro x2 612 g1

hi
i'm having problem with fingerprint on my HP Pro x2 612 g1.. i've installed all of the drivers which i have downloaded using your site and i can see fingerprint option but there is no add button under it.. i'm using windows 8.1 pro 64bit
need your help..
thanks

Here are the direct links to the fingerprint drivers:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7268930&swItemId=ob_138590_1&swEnvOid=415...
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7268930&swItemId=ob_134806_1&swEnvOid=415...
Let me know if that helps.
-Chris
I work for HP.
Support Forums are now on your mobile phone: http://m.hp.com/supportforum

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Programfakta
Namn: Firefox
Version: 29.0.1
Användaragent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
Kraschrapporter för de senaste 3 dagarna
Alla kraschrapporter
Tillägg
Namn: Classic Theme Restorer
Version: 1.1.8
Aktiverad: true
ID: ClassicThemeRestorer@ArisT2Noia4dev
Namn: Firebug
Version: 1.12.8
Aktiverad: true
ID: [email protected]
Namn: HostAdmin
Version: 1.4.9.2
Aktiverad: true
ID: {bd54afa8-b14a-4d7a-aecf-37e34e882796}
Namn: Web Developer
Version: 1.2.5
Aktiverad: true
ID: {c45c406e-ab73-11d8-be73-000a95be3b12}
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accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.places.smartBookmarksVersion: 6
browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
browser.startup.homepage: about:blank
browser.startup.homepage_override.buildID: 20140506152807
browser.startup.homepage_override.mstone: 29.0.1
browser.tabs.drawInTitlebar: false
browser.tabs.onTop: false
dom.mozApps.used: true
extensions.lastAppVersion: 29.0.1
font.default.x-western: sans-serif
font.internaluseonly.changed: true
font.name.sans-serif.x-western: Montserrat
font.name.serif.x-western: Montserrat
network.cookie.prefsMigrated: true
network.dnsCacheEntries: 0
network.dnsCacheExpiration: 0
places.database.lastMaintenance: 1400218745
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_\\tina\Kajan_HP_LJ_P2055.print_bgcolor: false
print.printer_\\tina\Kajan_HP_LJ_P2055.print_bgimages: false
print.printer_\\tina\Kajan_HP_LJ_P2055.print_colorspace:
print.printer_\\tina\Kajan_HP_LJ_P2055.print_command:
print.printer_\\tina\Kajan_HP_LJ_P2055.print_downloadfonts: false
print.printer_\\tina\Kajan_HP_LJ_P2055.print_duplex: -983728976
print.printer_\\tina\Kajan_HP_LJ_P2055.print_edge_bottom: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_edge_left: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_edge_right: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_edge_top: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_evenpages: true
print.printer_\\tina\Kajan_HP_LJ_P2055.print_footercenter:
print.printer_\\tina\Kajan_HP_LJ_P2055.print_footerleft: &PT
print.printer_\\tina\Kajan_HP_LJ_P2055.print_footerright: &D
print.printer_\\tina\Kajan_HP_LJ_P2055.print_headercenter:
print.printer_\\tina\Kajan_HP_LJ_P2055.print_headerleft: &T
print.printer_\\tina\Kajan_HP_LJ_P2055.print_headerright: &U
print.printer_\\tina\Kajan_HP_LJ_P2055.print_in_color: true
print.printer_\\tina\Kajan_HP_LJ_P2055.print_margin_bottom: 0.5
print.printer_\\tina\Kajan_HP_LJ_P2055.print_margin_left: 0.5
print.printer_\\tina\Kajan_HP_LJ_P2055.print_margin_right: 0.5
print.printer_\\tina\Kajan_HP_LJ_P2055.print_margin_top: 0.5
print.printer_\\tina\Kajan_HP_LJ_P2055.print_oddpages: true
print.printer_\\tina\Kajan_HP_LJ_P2055.print_orientation: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_page_delay: 50
print.printer_\\tina\Kajan_HP_LJ_P2055.print_paper_data: 9
print.printer_\\tina\Kajan_HP_LJ_P2055.print_paper_height: 11,00
print.printer_\\tina\Kajan_HP_LJ_P2055.print_paper_name:
print.printer_\\tina\Kajan_HP_LJ_P2055.print_paper_size_type: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_paper_size_unit: 1
print.printer_\\tina\Kajan_HP_LJ_P2055.print_paper_width: 8,50
print.printer_\\tina\Kajan_HP_LJ_P2055.print_plex_name:
print.printer_\\tina\Kajan_HP_LJ_P2055.print_resolution: 1
print.printer_\\tina\Kajan_HP_LJ_P2055.print_resolution_name:
print.printer_\\tina\Kajan_HP_LJ_P2055.print_reversed: false
print.printer_\\tina\Kajan_HP_LJ_P2055.print_scaling: 1,00
print.printer_\\tina\Kajan_HP_LJ_P2055.print_shrink_to_fit: true
print.printer_\\tina\Kajan_HP_LJ_P2055.print_to_file: false
print.printer_\\tina\Kajan_HP_LJ_P2055.print_unwriteable_margin_bottom: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_unwriteable_margin_left: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_unwriteable_margin_right: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_unwriteable_margin_top: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_bgcolor: false
print.printer_\\tina\NRG_MP_C3501_PS.print_bgimages: false
print.printer_\\tina\NRG_MP_C3501_PS.print_colorspace:
print.printer_\\tina\NRG_MP_C3501_PS.print_command:
print.printer_\\tina\NRG_MP_C3501_PS.print_downloadfonts: false
print.printer_\\tina\NRG_MP_C3501_PS.print_duplex: -983728976
print.printer_\\tina\NRG_MP_C3501_PS.print_edge_bottom: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_edge_left: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_edge_right: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_edge_top: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_evenpages: true
print.printer_\\tina\NRG_MP_C3501_PS.print_footercenter:
print.printer_\\tina\NRG_MP_C3501_PS.print_footerleft: &PT
print.printer_\\tina\NRG_MP_C3501_PS.print_footerright: &D
print.printer_\\tina\NRG_MP_C3501_PS.print_headercenter:
print.printer_\\tina\NRG_MP_C3501_PS.print_headerleft: &T
print.printer_\\tina\NRG_MP_C3501_PS.print_headerright: &U
print.printer_\\tina\NRG_MP_C3501_PS.print_in_color: true
print.printer_\\tina\NRG_MP_C3501_PS.print_margin_bottom: 0.5
print.printer_\\tina\NRG_MP_C3501_PS.print_margin_left: 0.5
print.printer_\\tina\NRG_MP_C3501_PS.print_margin_right: 0.5
print.printer_\\tina\NRG_MP_C3501_PS.print_margin_top: 0.5
print.printer_\\tina\NRG_MP_C3501_PS.print_oddpages: true
print.printer_\\tina\NRG_MP_C3501_PS.print_orientation: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_page_delay: 50
print.printer_\\tina\NRG_MP_C3501_PS.print_paper_data: 9
print.printer_\\tina\NRG_MP_C3501_PS.print_paper_height: 11,00
print.printer_\\tina\NRG_MP_C3501_PS.print_paper_name:
print.printer_\\tina\NRG_MP_C3501_PS.print_paper_size_type: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_paper_size_unit: 1
print.printer_\\tina\NRG_MP_C3501_PS.print_paper_width: 8,50
print.printer_\\tina\NRG_MP_C3501_PS.print_plex_name:
print.printer_\\tina\NRG_MP_C3501_PS.print_resolution: 1
print.printer_\\tina\NRG_MP_C3501_PS.print_resolution_name:
print.printer_\\tina\NRG_MP_C3501_PS.print_reversed: false
print.printer_\\tina\NRG_MP_C3501_PS.print_scaling: 1,00
print.printer_\\tina\NRG_MP_C3501_PS.print_shrink_to_fit: true
print.printer_\\tina\NRG_MP_C3501_PS.print_to_file: false
print.printer_\\tina\NRG_MP_C3501_PS.print_unwriteable_margin_bottom: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_unwriteable_margin_left: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_unwriteable_margin_right: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_unwriteable_margin_top: 0
privacy.cpd.siteSettings: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1399495195
user.js-inställningar
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Grafik
Adapter-RAM: 512
Adapterbeskrivning: NVIDIA GeForce 7950 GT
Adapterdrivrutin: nvd3dumx,nvd3dum
ClearType-parametrar: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ]
DirectWrite aktiverat: false (6.2.9200.16492)
Drivrutinsdatum: 1-31-2013
Drivrutinsversion: 9.18.13.783
Enhets-ID: 0x0295
GPU #2 aktiv: false
Grafikaccelererade fönster: 1/1 Direct3D 9
Leverantörs-ID: 0x10de
WebGL-renderare: Google Inc. -- ANGLE (NVIDIA GeForce 7950 GT Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Tillgänglighet
Aktiverad: false
Förhindra tillgänglighet: 0
Biblioteksversioner
NSPR
Förväntad minimiversion: 4.10.3
Version som används: 4.10.3
NSS
Förväntad minimiversion: 3.16 Basic ECC
Version som används: 3.16 Basic ECC
NSSSMIME
Förväntad minimiversion: 3.16 Basic ECC
Version som används: 3.16 Basic ECC
NSSSSL
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Version som används: 3.16 Basic ECC
NSSUTIL
Förväntad minimiversion: 3.16
Version som används: 3.16

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I have a problem with battery that was replaced during video card service 1.5 years ago
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Thanks for your reply!
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I always relied on quality of the Apple products, it brought me to change all computers and phones to Apple brand. I was ready to pay extra for their products...
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Hi there,
I'm new here and first of all I'd like to appologize from my lack of technical language, since my only interesst in computers is that they don't give me problems so I can keep not knowing too much about them.
Ok, so I bought the new Mac Book Pro 13'' exactly 2 months ago cause my old and long travelled Power Book G4 died. I didn't hesitate to spend the money to buy the new one, cause I was so happy with my experience with the old one and in my mind returning to PCs was not even considered.
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Take it to an Apple retailer and have the computer repaired. It is still in warranty.

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15. Remove Samsung drive
I've read endless reports about the firmware in this model of Macbook Pro and its issues with SATA II but struggling to find anything current and specific. Two questions:
a. Is there anythign I can do to get this drive to play nicely?
b. What drive should I get if the answer to a is no?
As a bit of background.. my system began playing up last week with lots of spinning beach balls resulting in forced switch offs. Booting from a mirror on a USB drive works perfectly so I concluded that the drive was on its way out. A drive test utility confirmed this. I'm now wondering if it really was the drive or the cable or the logic board.
Any advice appreciated.
Cheers
//A

I'm coming around to the idea that this might be a problem with the SATA cable rather than the drive.
I currently have the stock drive (Hitachi) back in the macbook. It mounted for a while and was then ejected when I tried writing data to it. System profiler reports that "There was an error while scanning for Serial-ATA devices."
I was able to mount the same drive in a USB enclosure this afternoon without any problems. Right now, I seem to be having issues with both the Samsung drive and the Hitachi drive - I wasn't suspicious of thr latter because I thought it was failing.
I found one or two accounts of other people having similar problems that were resolved with a new sata cable.
How does a cable fail? Could this be my problem?
Cheers
//A

Problems with installing HP OfficeJet Pro L7590 driver All-in-One

Hello HP team.
Having problem with installing driver for HP Officejet pro L7590.
Starting the process the process bar goes to the end 100% and then disappear.
After that nothing happens.
Rebooting doesn't help.
Windows 7-64

Thanks for getting back to me!
Lets try some more steps:
Uninstall, level 3 for HP PC or level 4 for non-HP PC.
1. Click Start and type %temp% in the run field and click OK.
2. Look for, and open the folder starting with 7z (Example: 7zS2356) (if there is more than one 7z folder, try the most recent one)
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for a non-HP PC or run the Uninstall_L3.bat for a HP PC
6. When the uninstall has completed restart the computer
Try to install again using the HP Printer Install Wizard for Windows
Let me know how this goes please
R a i n b o w 7000I work on behalf of HP
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Scanning Problems with an HP OfficeJet Pro 8500

I have an iMac running the latest version of Snow Leopard. I have had the HARDEST time, since purchasing my iMac in Dec 2010, scanning documents with my HP OfficeJet Pro 8500 printer. What happens is usually one of two things: 1) Only half of the page fills the scan window, or; 2) The entire document fills the scan window BUT the SCAN button is greyed out so that it cannot be selected!
Yes, I have done the whole delete the current printer drivers, get the drivers through Software Update, reset the printing, etc. None of that has worked (well, on occasion it works for a while). I am not using the drivers that came with the HP 8500; I'm told that you should use the drivers from Apple Software Update.
I have discussed this with Apple Support. They say I need to purchase Apple Protection Care for them to address this. This is weird, considering that this appears to be a software problem with software supplied by Apple!
Any help would be appreciated.
Thanks,

Hi,A phone cable connection to a landline is required for faxing. Generally, a wireless connection only refer to the connection with a computer for printing and scanning, it do not refer to a fax setup. Regardless, the specific device does not support any wireless connectivity but only a wired network or a USB. Regards,Shlomi

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