Problem with gift card

I checked the value of a gift card and it asked me to redeem.  I did so, and now show $10 credit to my acct.  But when I go to purchase a $9.99 album, it goes directly to my CC info, and the "Redeem gift card" section at checkout says my card has already been used.

Contact the iTunes Store through the form at the bottom of the Gift Card FAQ web page and explain the problem to them. They should be able to help you.
Good luck.

Similar Messages

  • Problems with gift card

    I got 2 gift cards for Christmas. I entered the code for one and after 20 minutes got it to finally accept it. Tried to enter the 2nd and got time out errors. It finally accepted the code but said it was already used! So now I have half of the credits in my account.
    What do I do? Do I send an email to customer service?

    i closed itunes, reopened, and was able to redeem my gift card, but it took several attempts. its a problem with itunes auth, and when its fixed (shouldnt take long for them to realize the problem and fix it) check your account, see if it has been redeemed or not, and if not, try redeeming again. if the redemption process fails because it says the card has already been activated, then email itunes support. but it most likely will not credit the account until you see it posted next to your login email address in the itunes store. so basically, all else fails wait a day and try again, then email support, if needed.

  • Problems with Gift Card and Credit Card

    I've read a lot of post, looked at videos on it and none of these have helped me with my problem. My Itunes won't allow me to remove my credit card and just recently what remained on my gift card balance. In fact I logged out and logged back in and now that money is gone when I still had money on it. The reason I reset my account was one, it was suggested but the original problem was because despite having money on said account it kept going back to the credit card to charge the payment to.
    Please help. I've done the whole account and tried to remove the credit card. It won't let me. I've tried resetting which put me in my current situation. And I'd really like to know how to remove a credit card. That would be really helpful too.

    On your Mac's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.
    Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
    If you don't get the 'none' option on the payment details screen : Why can’t I select None when I edit my Apple ID payment information? - Apple Support
    For no longer having a balance on your account, check your account's purchase history (which you can do via the Store > View Account menu option) : See your purchase history in the iTunes Store - Apple Support

  • Account problems with gift card

    i made an account way back and i just now got a gift card forgot about making my old account so i went and made a new one using the same info and email as the old one and put my card on it and made it. it then went into the spill about go to your email and opean up your new account so i did but never recived a message from itunes so i tried sighning in and it didnt work tried a different password i sometimes use and it worked because it was my old account and it didnt have anymoney at all and when i tried the code it read all ready used.

    How about retyping that entire message with punctuation and capital letters.
    I ran out of breath reading it.

  • HT201195 Problems with gift card code

    I got an email gift card and it won't let me redeem it. Keeps telling me to enter code but there is no code. Only card number and pin. Help!

    Hello Mrscwade07,
    If you have tried all the troubleshooting steps in the article that you came from, then the only option is to Contact Apple for further assistance. Check the section in the article for contacting Apple and make sure have everything in hand just in case you need to send over the card for verification. 
    If you can't redeem your iTunes Gift Card or code
    http://support.apple.com/en-us/HT201195
    Regards,
    -Norm G.  

  • HT2736 how do I report a problem with gift card delivery?

    A gift certificate that should have been emailed was never received. in iTunes purchase history, there is a link to 'Report a Problem,' but this goes to the generic support page and i cannot find anywhere to report delivery problem. Please help.

    Ask the recipient to check Mail rules and filtering, the verification mail may be going to a junk folder or even being deleted altogether.
    Also see if you are able to resend the email by following these steps.
    If the problem persists, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. You need to report the specific item.

  • HT1918 The cc on my acct doesn't have the $ to buy an app that I want but my account has $50.00 credit. Why can't I purchase the app with gift card?

    The cc on my acct doesn't have the $ to buy an app that I want but my account has $50.00 credit. Why can't I purchase the app with gift card?

    It says there is a problem with my payment information and prompts me to change payment info but I am only able to change it to another type of cc not gift card balance

  • How do you pay with gift card when you have a activ credit card?

    i've got a active ccredit card on my account but have also got a £15 gift card that i've activated but can't use that money because of a billing problem.
    what do i do?

    If you have a billing problem with the card, you will have to get that straightened out with iTunes Store Support, there really isn't anything that anybody here can do for you.
    Go here and seek help.
    https://getsupport.apple.com/Issues.action

  • Connection issue with Gift Card

    Hi everybody,
    I have a problem when trying to connect to iTunes Store to redeem a gift card. Whenever I push button "use code" (please apologize for translation: I'm using the italian version), I get a message saying that iTunes Store could be busy and I should verify Internet connection.
    But when I run iTunes Diagnostics everything is OK.
    The issue won't happen (I think) if I buy a song normally.
    I'm using the newest version of iTunes (7.3.1.3) and I've de-activate Widnows Firewall but the problem still occurs.
    Do you have any suggestions?
    Thank you in advance
    Riccardo

    Hello there sam234,
    Gift cards are always awesome to purchase, and even better to receive! I’m sad to hear that you seem to be having continued issues with one you may have purchased from us. Generally speaking, we can usually resolve the issues with gift cards, especially if they are Best Buy gift cards.
    That being said, I am sending you a private message to gather further details about the $50 gift card you seem to be having troubles with. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • How to verify billing information when you are under aged and did not put a credit card in cause you only buy with gift cards?! HELP

    Hi Everyone.
    My sister and I have been having problems with our ipods. We both have the touch and because our dad bought both our ipods and our ipods were under the same name it was starting to sync eachothers music to each ipod instead of seperate. we also wanted to use 2 different credit cards. so we thought the best solution would be to just create her, her own account. Everything went smoothly and i realized there was an option to not add a credit card, being that shes under aged and only buys with gift cards anyway. Now im struggling because i entered her gift cards into her acount and every time she goes to buy a song it says confirm or varify billing information. I have tried re entering her account info, i tried adding a credit card, ive tried several things and it is not allowing me to varify the account and will tell me that my requist is unavailable at this time....
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    You have to follow the instructions here and use an email address that you have not yet used with Apple before.
    Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card

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