Problem with Gmail synchronization

I have both my work email configured via BES service and my private Gmail account on my Bold 9700.
Recently I noticed that when I delete emails on the 9700 it reflects almost immediately both on Gmail web interface and both in my Outlook. However, if I delete emails from either the web or Outlook there are no changes on the device.
I opened a case with my mobile provider and they did some tests on several devices on their side and also told me to delete and re-configure my Gmail account. They also configured my Gmail account on their devices, All these confirmed that there is a problem.
After a few days they called back and told me that there is nothing wrong with the service and that the synchronization from Outlook/Web with the device happen after several hours. They also stated that according to RIM's documentation this is how it should work.
Well, if it's true don't you find it quite troubling?
What annoys me the most that I'm sure that when I first configured Gmail on my device the sync was much more frequent.
The support team also mentioned something about BIS upgrade and that that's how RIM decided to implement IMAP4.
Is that true?
Did anybody experience what I mentioned as well?

snip from
http://www.blackberry.com/btsc/KB05133
Additional Information
Email reconciliation with the BlackBerry Internet Service is from the BlackBerry smartphone to the messaging server, and the messaging server to the BlackBerry smartphone. For reconciliation changes to occur in an email application such as Microsoft Outlook, the email application must reconcile with the messaging server, not the BlackBerry smartphone.
It is necessary to correctly configure the BlackBerry smartphone and integrated email accounts to turn on the full two-way reconciliation. For more information, see KB13509.
Reconciliation changes from the mailbox to the BlackBerry smartphone might require up to 6 hours.
For more information on Microsoft® Mobile Services Protocol (MSN® MSP), see KB24360.
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Welcome to the Apple community.
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http://discussions.apple.com/thread.jspa?messageID=8725114&#8725114
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