Problem with HP LaserJet M1319f MFP installation

Dear support team and community members,
I'm currently trying to install HP LaserJet M1319f MFP connected by USB on Lenovo Q190 machine /Intel Core i3 processor/ running freshly installed Windows 7 Enterprise 64 bit with Bulgarian
language pack, all current updates, Microsoft Forefront Protection /I also tried to disable the Real-time protection/, UAC disabled, administrator account, IE 11, .NET Framework 4.5.1. 
The priter was working correctly with Windows XP.
I downloaded the driver package from the official hp website.
After the installation process reach the "Copying files to the hard drive" stage the installer return error Printer Software Installer stopped working.
I tried running with Administrator privileges and/or Windows XP SP3 compatibility mode, but the same error occurs.
I tried Microsoft Fix It software for install/uninstall drivers too,but with no luck either.
I cleaned the cashe and temporary files around 10-15 times.
Windows update is not helping with the drivers too.
I tried to extract the files from the installer and manually add the printer and got error that the installation was not successful and below it says The file was not found /if I recall it correctly/
After that I tried HP Print and Scan Doctor software, but it displays that there is no driver installed and redirecting me to the driver download page.
I tried the Driver Wizard software too, but it returns that this model is no supported.
I tried to change the windows startup to "Selective startup" with "Load startup items" unchecked and all non-microsoft services disabled, but with no success.
Under Safe mode the install won't complete because of the Print Spooler service not running, which is running normally otherwise.
The "ntprint.inf" file is present in the "Windows\inf" folder, the registry HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviroments\Windows NT x86 has only Drivers and Print
Processors subkeys and the registry HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors has only Local Port, Microsoft Shared Fax monitor, Standard TCP/IP Port, USB monitor and WSD port subkeys.
The folders Windows\System32\spool\PRINTERS and Windows\System32\spool\drivers\W32X86 are empty.
I ran sfc /scannow in cmd with administrator privileges, but there was no integrity violations.
I tried to disable the IE component, but no luck either.
So now I’m out of any ideas how to connect that **bleep** thing… I hope that someone can help me with this issue.
Currently the devices without installed driver in the Device Manager are "Hewlett-PackardHP LaserJet M1319f MFP" /Hardware IDs USBPRINT\Hewlett-PackardHP_La28A1 and Hewlett-PackardHP_La28A1/
and HP Scan /Hardware IDs USB\VID_03F0&PID_5817&REV_0100&MI_00 and USB\VID_03F0&PID_5817&MI_00/
I forgot to mention that I tried all kind of variations with these solutions with and without printer plugged in.
Thank you very much in advance for any kind of guidelines.
Best regards,
Ivan

Hello Rick,
Just as I mentioned above I'm using Microsoft Forefront Protection, but had no luck with disabling the Real-time protection - it is disabled,
but that chanage nothing.
The downloaded driver is for Windows 7 64 bit.
I did write to HP but I still got no answer from them... I already checked that support page, but I didn't get any information corresponding
to my problem, not to mention that a lot of that page is just copy/paste from another product and it's not relevant to that model.

Similar Messages

  • LaserJet M1319f MFP Installation issue on Windows 7

    Dear HP support team and community members,
    I'm currently trying to install HP LaserJet M1319f MFP connected by USB on Lenovo Q190 machine /Intel Core i3 processor/ running freshly installed Windows 7 Enterprise 64 bit with Bulgarian language pack, all current updates, Microsoft Forefront Protection /I also tried to disable the Real-time protection/, UAC disabled, administrator account, IE 11, .NET Framework 4.5.1. 
    The priter was working correctly with Windows XP.
    I downloaded the driver package from here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=bg&dlc=en&sw_lang=&product=3547...
    After the installation process reach the "Copying files to the hard drive" stage the installer return error Printer Software Installer stopped working.
    I tried running with Administrator privileges and/or Windows XP SP3 compatibility mode, but the same error occurs.
    I tried Microsoft Fix It software for install/uninstall drivers too,but with no luck either.
    I cleaned the cashe and temporary files around 10-15 times.
    Windows update is not helping with the drivers too.
    I tried to extract the files from the installer and manually add the printer and got error that the installation was not successful and below it says The file was not found /if I recall it correctly/
    After that I tried HP Print and Scan Doctor software, but it displays that there is no driver installed and redirecting me to the driver download page.
    I tried the Driver Wizard software too, but it returns that this model is no supported.
    I tried to change the windows startup to "Selective startup" with "Load startup items" unchecked and all non-microsoft services disabled, but with no success.
    Under Safe mode the install won't complete because of the Print Spooler service not running, which is running normally otherwise.
    The "ntprint.inf" file is present in the "Windows\inf" folder, the registry HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviroments\Windows NT x86 has only Drivers and Print Processors subkeys and the registry HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors has only Local Port, Microsoft Shared Fax monitor, Standard TCP/IP Port, USB monitor and WSD port subkeys.
    The folders Windows\System32\spool\PRINTERS and Windows\System32\spool\drivers\W32X86 are empty.
    I ran sfc /scannow in cmd with administrator privileges, but there was no integrity violations.
    I tried to disable the IE component, but no luck either.
    So now I’m out of any ideas how to connect that **bleep** thing… I hope that someone can help me with this issue.
    Currently the devices without installed driver in the Device Manager are "Hewlett-PackardHP LaserJet M1319f MFP" /Hardware IDs USBPRINT\Hewlett-PackardHP_La28A1 and Hewlett-PackardHP_La28A1/ and HP Scan /Hardware IDs USB\VID_03F0&PID_5817&REV_0100&MI_00 and USB\VID_03F0&PID_5817&MI_00/
    I forgot to mention that I tried all kind of variations with these solutions with and without printer plugged in.
    Thank you very much in advance for any kind of guidelines.
    Best regards,
    Ivan
    P.S.: At least I think that I managed to gather all known related solutions in this topic…
    This question was solved.
    View Solution.

    Hello Gemini02,
    First thank you for your assistance! 
    I uninstalled the IE 11 and install IE 10, but with no success related to the driver issues. I just want to mention to those who are trying to do the same that IE 11 should be removed from Add/Remove Windows components and from Installed Updates. 
    As for the solutions from your post:
    Solution 2: The build in troubleshooting is reporting that no driver is installed (obviously...), but is not helping much with the installation. Windows updates are not much of a help too... The device manager is finding the device, but can't install the driver. More detailed information about the devices in the Device manager you can find in the end of my first post.
    I'm posting some screenshots of the issue so that you can get clearer picture of the situation.
    So basically I'm downloading the official drivers from the link in my first post. I'm sure that the drivers are the correct one as I downloaded them several time to clear the possibility of technical mistake.
    But when I try to install them I get the following error:
    The Event viewer information is as follows:
    The reports are:
    Critical error (red mark):
    Faulting application name: ProductInst.exe, version: 1.0.5.3, time stamp: 0x50cedca3
    Faulting module name: ProductInst.exe, version: 1.0.5.3, time stamp: 0x50cedca3
    Exception code: 0xc000000d
    Fault offset: 0x0000000000047bca
    Faulting process id: 0xed8
    Faulting application start time: 0x01cfb2fc6900c47e
    Faulting application path: C:\Users\5BE8~1\AppData\Local\Temp\7zS7BD7\ProductInst.exe
    Faulting module path: C:\Users\5BE8~1\AppData\Local\Temp\7zS7BD7\ProductInst.exe
    Report Id: b73cc226-1eef-11e4-94ed-50af73237b10
    The information above the critical one:
    Fault bucket 3550555182, type 5
    Event Name: PnPDriverImportError
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: x64
    P2: 00000002
    P3: HPM1319.INF
    P4: 327f449ab177b16cf6c33f4effdd0e9ea36383fd
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:
    Attached files:
    These files may be available here:
    C:\Users\Петя Станева\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_f2e6b151a2c3dd88a551b5bb893b8a7e8417d4_0e78848b
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: b390829e-1eef-11e4-94ed-50af73237b10
    Report Status: 0
    The next in line:
    Fault bucket 3550555182, type 5
    Event Name: PnPDriverImportError
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: x64
    P2: 00000002
    P3: HPM1319.INF
    P4: 327f449ab177b16cf6c33f4effdd0e9ea36383fd
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:
    Attached files:
    These files may be available here:
    C:\Users\Петя Станева\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_f2e6b151a2c3dd88a551b5bb893b8a7e8417d4_0cd08ac2
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: b390829f-1eef-11e4-94ed-50af73237b10
    Report Status: 0
    And the last one:
    Fault bucket 3413207808, type 5
    Event Name: BEX64
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: ProductInst.exe
    P2: 1.0.5.3
    P3: 50cedca3
    P4: ProductInst.exe
    P5: 1.0.5.3
    P6: 50cedca3
    P7: 0000000000047bca
    P8: c000000d
    P9: 0000000000000000
    P10:
    Attached files:
    C:\Users\Петя Станева\AppData\Local\Temp\WER8314.tmp.WERInternalMetadata.xml
    These files may be available here:
    C:\Users\Петя Станева\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_ProductInst.exe_d56e40a56282daea123243fa1f100faa5e2bf_06a92cda
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: b73cc226-1eef-11e4-94ed-50af73237b10
    Report Status: 0
    Solution 3 can't be applied to the current case as I can't install the software so I don't have what to uninstall/reinstall.
    I cleared the cache and disabled all optionally installed software in msconfig as suggested, but the issue with the installer is still not resolved.
    Solution 4 is not relevant as the device was working fine two days ago.
    Solution 5 is difficult for implementation too as the location of the device is in some kind of rural area and it is vital for the implementation of the daily duties of the employee.
    So after the failure with the solutions provided in the article I tried to extract the installer to use the drivers and manually install the printer using the file HP1319fp.ini  with the "... MFP" driver selected. I set it at new local port named USB. I'm posting the screenshot of the error i get in the end of installation:
    After I press the OK button in gets in a loop by returning to the previous page.
    I tried the same drivers with existing port USB001, but got the same result as with the new port.
    Currently I will try to rename the SoftwareDistribution folder in case that this is kind of windows update cache issue, but don't think so... I begin to think that this device driver is somehow not compatible with the computer hardware... 
    Thank you and I apologize for taking your time with such issues!
    Best regards,
    Ivan

  • Printing problem with hp laserjet 1536dnf MFP

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    Operating system    Windows 7 (32 bit)
    Printer has been set up and installed correctly. Problem is when printing  the lcd is showing "printing document" but nothing  happens for a while and I get a PCL XL Error
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    LIne Number: 710
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    I would make sure you have lastest fw (i know you probably see this alot) there was an update for this product that addressed some pcl erors such as the cheettext people were reporting seeing. you can do this by going: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3974279&lc=en&cc=us&dlc=en&lang=en&cc=us and selecting the OS you are using and getting lastest FW.
    Also if you do see it a powercycle does help reduce the frequency  that you see it ( i know it is not the best solution ) but at least it should help you get what you need printed printed, sometimes it helps to elminate it for some people.
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  • Scanning with HP LaserJet M1319f MFP

    I nave a Dell  Studio XPS Dewktop computer with Windows 8.1. I installed the latest version of the driver available on
    HP website - IjM1319-hp-pnp-Win64-en.
    The printer works; but not the scanner.
    Any help will be most welcome.
    Thanking you in advance

    Welcome to the HP Forums Visva,
    I see by your post that you can print but aren't able to scan on the Windows 8.1.
    I can help you with this issue.
    To rule out a communication issue, make sure the printer is connected directly to a wall outlet.
    (don't use a power hub or a surge protector)
    The USB cable should be connected directly to the computer. (not a hub)
    Temporarily turn off the Antivirus software to see if that is blocking the printer communication for scanning.
    Check the Windows Image Acquisition (WIA) services.
    Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.
    Disregard the title.
    Go to Solution three: Check the Windows Image Acquisition (WIA) services.
    Test the scan again.
    I have provided a document for setting up the Firewall to Allow a connection to the printer if the issue persists. Configuring a Firewall to Allow a Connection with the All-in-One in Windows.
    If you need further assistance, please let me know the results.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Problems with HP LaserJet 400 MFP M425dn

    Firmware Datecode: 20121205
    We can not access this MFU over VPN link. Otherer devices are accessed successfully.
    As far as I understand there is an error in MTU Path Discovery.
    tcpdump logs are attached.
    Is there a way to change MTU of this device?
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    Here I was tring to access web interface over VPN (IPSec), 192.168.4.135 is IP of my comp, 192.168.160.200 - is IP of MFU, 192.168.160.254 is a gateway:
    $ tcpdump -n -r printer-1.pcap
    reading from file printer-1.pcap, link-type EN10MB (Ethernet)
    17:20:29.337867 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [S], seq 2356029847, win 8192, options [mss 1460,nop,nop,sackOK], length 0
    17:20:29.338026 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [S.], seq 614551948, ack 2356029848, win 8760, options [mss 1460,nop,nop,sackOK], length 0
    17:20:29.344909 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [.], ack 1, win 64240, length 0
    17:20:29.348488 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [P.], seq 1:304, ack 1, win 64240, length 303
    17:20:29.348564 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], ack 304, win 8457, length 0
    17:20:29.378872 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [P.], seq 1:513, ack 304, win 8457, length 512
    17:20:29.379063 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 513:1973, ack 304, win 8457, length 1460
    17:20:29.379100 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
    17:20:29.379103 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1973:3433, ack 304, win 8457, length 1460
    17:20:29.379135 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
    17:20:29.379251 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1:1461, ack 304, win 8457, length 1460
    17:20:29.379272 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
    17:20:29.379274 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1461:2921, ack 304, win 8457, length 1460
    17:20:29.379304 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
    17:20:29.379306 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 2921:4381, ack 304, win 8457, length 1460
    17:20:29.379335 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
    17:20:29.379338 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1:1461, ack 304, win 8457, length 1460
     This is more detailed view on some packets.
    $ tcpdump -nv -r printer-1.pcap
    17:20:29.379063 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
    192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x7233 (correct), seq 513:1973, ack 304, win 8457, length 1460
    17:20:29.379100 IP (tos 0x0, ttl 64, id 62678, offset 0, flags [DF], proto ICMP (1), length 68)
    192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
    IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
    192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 513:1973, ack 304, win 8457, length 1460
    17:20:29.379103 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
    192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x5edf (correct), seq 1973:3433, ack 304, win 8457, length 1460
    17:20:29.379135 IP (tos 0x0, ttl 64, id 62679, offset 0, flags [DF], proto ICMP (1), length 68)
    192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
    IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
    192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1973:3433, ack 304, win 8457, length 1460
    17:20:29.379251 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
    192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x0c1c (correct), seq 1:1461, ack 304, win 8457,

    Sandy0331,
    I am sorry you are having this fax issue.
    I think the best option would be for you to print out the fax log. I believe it will reprint the last 50 inbound and outbound faxes.
    Check the fax activity log for errors.
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    ●Disconnect all other lines between the fax and the product.
    ●Connect the product directly into the wall telephone jack and resend the fax.
    Source: http://bizsupport1.austin.hp.com/bc/docs/support/S​upportManual/c02853746/c02853746.pdf
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • Anyone unable to print from Mac Pro using lion 10.7.2 to HP LaserJet M1319f mfp

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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

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    Now i tried to deinstall it and again go for 11g. But even the same story here..
    Can anybody give me a solution for this..
    -Regards
    Rajesh Menon

    Saqib Alam wrote:
    i recently install Oracle 11g R1 on windows 7 ultimate, i installed it and working perfectly.
    ur problem is that u install latest version and now u trying to installing old version.
    now u need to uninstall 10g and delete oracle from services, if the probleme presist then u should
    install fresh windows 7.
    Regards
    SaqibNo need to install a fresh OS. That's like tearing your house down just because you wired a lamp wrong and blew a circuit breaker.
    There are MeaLink notes on how to eradicate an Oracle install from Windows, but it boils down to this:
    Stop all Oracle services
    In the registery:
    - Delete all oracle services from the register (HKLM\SYSTEM\CurrentControlSet
    - Delete the entire Oralce folder from HKLM\Software
    reboot
    Delete the ORACLE_HOME directory and any other Oracle related directories/files. Offhand, it seems like there is an Oracle directory under Program Files.
    reboot

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    I ran into the same problem, but I think I have the solution. First, the problem isn't with iTunes, its an access problem with Windows XP. I tried to run the iTunes program from the Program Files, and I received an "Access Denied" error.
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    For two years, I've been a happy user of an HP printer (LaserJet M1132 MFP), wirelessly connected to my home network thanks to a HP Wireless G Print Server HP 2101nw.
    A week ago, a new machine came in and – to align operating systems - I had to install Windows 7 (64 bits) also on my laptop (previously we were running Windows XP).
    Then, I went on with the reinstallation of HP software, for the print server and the printer.
    And it was a disaster.
    After the failure of the first installation ("Installazione non riuscita"), I went through a series of attempts of uninstalling and reinstalling, again and again, by various methods. Uselessly. Even Revo Uninstaller did not help.
    Then, looking for information over the web, I read there was a known problem of incompatibility of the print server’s driver with 64-bit environment, and that HP was not going to rewrite it .
    You can imagine my disappointment.
    Now, hopefully, I write in this forum to ask for help. My request is twofold:
    1) I would like to properIy clean up my laptop and remove all that bad installed sw (both of the print server and the printer), so that at least I can successfully reinstall printer software for using it via USB cable.
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    2) I would like to know: It is true that there is no driver available for use this print server on Windows 7 (64 bit) ?
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    http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/HP-2101nw-Wireless-G-Print-Serv...
    http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/HP-2101nw-wireless-printserver-on-w...
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    For two years, I've been a happy user of an HP printer (LaserJet M1132 MFP), wirelessly connected to my home network thanks to a HP Wireless G Print Server HP 2101nw.
    A week ago, a new machine came in and – to align operating systems - I had to install Windows 7 (64 bits) also on my laptop (previously we were running Windows XP).
    Then, I went on with the reinstallation of HP software, for the print server and the printer.
    And it was a disaster.
    After the failure of the first installation ("Installazione non riuscita"), I went through a series of attempts of uninstalling and reinstalling, again and again, by various methods. Uselessly. Even Revo Uninstaller did not help.
    Then, looking for information over the web, I read there was a known problem of incompatibility of the print server’s driver with 64-bit environment, and that HP was not going to rewrite it .
    You can imagine my disappointment.
    Now, hopefully, I write in this forum to ask for help. My request is twofold:
    1) I would like to properIy clean up my laptop and remove all that bad installed sw (both of the print server and the printer), so that at least I can successfully reinstall printer software for using it via USB cable.
    For this purpose, can you please give me your suggestions ?
    2) I would like to know: It is true that there is no driver available for use this print server on Windows 7 (64 bit) ?
    I’m asking because I found these pages which seems to give some hope, but I’m not so sure  ... :
    http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/HP-2101nw-Wireless-G-Print-Serv...
    http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/HP-2101nw-wireless-printserver-on-w...
    Many thanks in advance for your help
    Simone

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