Problem with HP Photosmart C4795 Printer

I'm having difficulties with getting my C4795 to print. The feed rollers are operating more than usual. Whenever I turn the printer on it feeds the paper without any job being initiated. When I try to start a print job oftentimes the printer will feed the paper either halfway or completely without printing at all. The only one I've been print at all is to individually feed a single paper at the right moment when the feed rollers are operating.
My HP software is up-to-date and I've no new Windows updates. I've unstalled and reinstalled my HP printer software. I've ran the HP diagnostic printer utility and it reported no problems. I have this problem no matter whether I connect to the printer via USB cable or wireless.
Does anyone have suggestions or solutions for fixing to this problem?

Here is a link with some troubleshooting steps that may help to solve the issue you are having with your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02065582&cc=us&dlc=en&lc=en&product=3940574&tmp...
Paper feed problems are a hardware issue, if none of these steps help I would recommend contacting HP for upgrade options. I have included a link with directions for contacting HP:
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
I am an HP employee.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Similar Messages

Last update for OS 10.8.2 caused big problems with HP photosmart B110 printer /scanner cannot scan does anyone have the same problem or a solution?

Last update for OS 10.8.2 caused big problems with HP photosmart B110 printer /scanner cannot scan does anyone have the same problem or a solution?
iMac is connected via wirelss to printer/scanner. All was working OK until update.

Assuming that the HP software is up-to-date, but still not working, have you tried Image Capture in the Applications folder. Does that work?

USB Cable problem with HP Photosmart 7960 printer

This may sound like a stupid question but I just bought a new 7960 printer to replace my old 7960 which has two out of the three ink cartridge holders broken and the usb port on the new printer won't accept a usb cable. It appears to be blocked by a cap insert over the connector prongs which will not come out. Any suggestions?

Here is a link with some troubleshooting steps that may help to solve the issue you are having with your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02065582&cc=us&dlc=en&lc=en&product=3940574&tmp...
Paper feed problems are a hardware issue, if none of these steps help I would recommend contacting HP for upgrade options. I have included a link with directions for contacting HP:
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
I am an HP employee.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Ink problem with HP Photosmart Premium Printer C309a

I replaced the photo black cartridge with 564XL, and black will not print at all. Did I use the wrong cartridge. What else could be causing the problem?

I replaced the photo black cartridge with 564XL, and black will not print at all. Did I use the wrong cartridge. What else could be causing the problem?

Major Problem with HP photosmart C4795 (constant scanning)

All my printer does it sit there all day every day, never dropped or damaged in any way. My problem is that one day it decided to randomly scan, the touch screen stays on the scanning screen, I press the back button on the screen, it goes back but then represses the scan button multiple times and since this happens I cannot print at all and I am out of warranty... Any fix options?

I am having the exact same issue. This printer was rarely used. But now, it won't do anything but say it is scanning and constantly doing so. I hope there is a solution.

Problem with hp photosmart r937.

Hi
I have got problem with hp photosmart r937. Two menu options dosent want works (''Stitch Panorama'' and ''Move images to card''). Before they works but i switch something and now dosent works.
thx.

Hi,
Do you follow the setup guide ? What is the error ? Looks like your printer is not Airprint ready therfore you need to set it up for ePrint.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Problems with color matching when printing...

Hi, I work for a small family business in the P.O.P. industry. We currently have myself and one other designer, we both take illustrator files that have come from the graphic design firm that we contract with and get them ready to print on our Vutek QS3200. However ever since acquiring the printer we have begun to run into problems with the colors when printing. When the files are exported off of my computer, I use either .tif or .pdf files, they print as they should, the colors seem to match the proof and everything goes smoothly. However when the other designer exports a file, he tends to do mainly pdfs, the colors tend to be extremely different from where we want them. Also we will get very strange results, such as yesterday he kept getting a faint yellow 1/2" border around his prints. After I believe 3+ hours of him trying, I was given the original CD and instructed to try. After 15-20 minutes of making the changes that we needed to make (adding a new price point) and ripping, mine printed perfectly.
We both use Macs, both have CS3 Design standard, only differences between the computers are mine is newer and a bit faster, and I'm running OS 10.5.6 and he has 10.4. He has also at some point loaded various color profiles, whereas my CS package is just whatever the default is when I loaded it. When we were being trained he grabbed the color profile off of the Colorburst RIP server and loaded onto his computer, plus I believe he has a couple for freelancing purposes on there as well. My thought is that these profiles are somehow corrupting the files that are going through that computer, but I honestly am lost with it at the moment. He believes the problem lies within the fact that he does not have the newer OS, I honestly cannot see that as having any effect on this at all. I was wondering if anyone has run into any similar problems, or if anyone might have any advice on this issue? I would really like to be able to solve this, as I was hired to do mainly structural design for the P.O.P. and I'm having to put in a lot of overtime to get my work done along with the additional work that I'm having to do.
Thanks for your time

I've got a few years experience calibrating large format printers. First, the Yellow sounds like a file problem. I used to work with two workstations, one PC ( RIP station ), and one Mac ( file prep station ). I tend to agree with you in that the OS is probably not the problem. But, any Colorburst profiles should remain in the RIP, not in the originator application. My workflow consisted of creating EPS files that were based on established color settings in their given applications ( i.e., Illustrator, Photoshop ) which were interpreted by the RIP which had it's own calibrated profile ( perhaps more than one based on how many different substrates were being used ). Your partner may be complicating things by incorporating a RIP profile prematurely. If there are deviations big enough to be noticed, there has to be something in the application color settings that is causing some type of corruption. This could lead back to the operating system, but I would think it lies somewhere in Bridge or the application color settings. Start there. You should seriously consider implementing a calibration system if you do not have one already. Another slight possibility is the driver's ability to interpret files coming out of Leopard vs. files coming out of Tiger. It may benefit you both to be in the same operating system dynamics, using the same driver versions and RIP profiles. At the very least, match everything that is currently working successfully and put them on both machines. If there is still a noticeable problem in color matching, then something is seriously wrong and you should call in a prepress profiling expert. Hope this helps.

Unable to find appropriate driver for my mcbook air using a ricoh aficio mp36501SP network printer. had similar problem with another ricoh copier/printer, but was able to resolve that problem entering ip address. this one wants job code

unable to find appropriate driver for my mcbook air using a ricoh aficio mp36501SP network printer. had similar problem with another ricoh copier/printer, but was able to resolve that problem entering ip address. this one wants job code. i don't believe mac allows for input on job code or printer code for permission to print

I'm having similar problems with an HP OfficeJet 6500. One suggestion that improved the situation, but did not totally solve the problem, was to select "OfficeJet Pro L7700" for its drivers.
One other suggestion is to turn off the printer, then simultaneously hold down the "#" and "9" keys and turn the printer back on. This hot key seems to reset the printer to factory defaults, allowing you to set things up anew.
Finally, kvetch to HP. Their networking software clearly has problems in its relationship to OSX, but nobody on either side seems motivated to bring in a good therapist.

I have just been having problems with my Canon MP250 printer and decided to uninstall and re-install the printer and everytime I try to re-install the printer trough preferences and all I keep getting was a message saying "preparing to queue"......

I have just been having problems with my Canon MP250 printer and decided to uninstall and re-install the printer and everytime I try to re-install the printer trough preferences and all I keep getting was a message saying "preparing to queue"...... I then decided to try and reload the Canon printer drivers and for some silly reason I deleted the existing Canon printer drive. Now I cannot load them from the CD provided with the printer or from downloads through the Apple store. If anyone out there could help me I would be greatly appreciated......

These Canon printer/scanner drivers from Apple - http://support.apple.com/kb/DL899 - should work. The MP250 is listed on the support page. Try downloading and installing them.
Good luck,
Clinton

Unable to print borderless 4x6 photos with the Photosmart 7510 printer.

I am unable to print borderless 4x6 photos with the Photosmart 7510 printer. There are no option listed for any size borderless printing when i choose the paper size and paper type. I am running Windows 7 Home Premium 64-bit.
This question was solved.
View Solution.

I found it. Once you hit print, click on the options link. It opens a separate window. In that window there are two links, one says color management and the other says printer properties, click printer properties. That opens a new window, in that window click the advanced button. That opens a new window titled HP 7510 Advanced options, under the printer feature section near the bottom you will see "Borderless Printing". Left click on that and to the right a drop down menu opens, select borderless, hit ok. After you do this, it will print borderless however you will still NOT see that option when you print, like you used to with the older HP printers. I couldn't find it in the help section, I just stumbled upon it, very frustrating! It will print borderless.

IMac printing problem with HP Photosmart 7150

I've just bought a 27 inch iMac and I'm having problems printing out of iPhoto 9. I select for eg, 4 X photos per page and it prints about 10% of the page before spitting it out. I've downloaded the latest driver for my HP Photosmart 7150 printer (Gutenprint v5.2.5) but still no good.
The print monitor window always says it is printing Page 1 7%. Weird.
Any ideas?? Thanks in advance.
Dan

I've got the same problem on my MacBook Pro with Snow Leopard and Gutenprint 5.2.5 when printing on the 7150 - it prints about 10% (and skewed at that) and spits out the page. This occurs when printing from any app.
I am only able to print in draft mode which is not suitable for anything I need to do.
I realize this printer is no longer officially supported, but any help would be appreciated!
Thanks,
Mike.

10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

Two-sided printing problem with a Photosmart 6510

I have a new Photosmart 6510 and it is supposed to come with automatic two-sided printing.
I have tried printing two-sided and followed the advice of many previous thread but it has not worked.
I am using a Mac OS X version 10.5.8 and Microsoft Word 2008.
When I go to the drop-down menu in the Print window and go to 'two-sided printing' the option to print both sides is greyed out, and it says that the paper type and size settings do not support two-sided printing. What size paper should I select and where can I do this?
Any help would be great.
Thank-you
This question was solved.
View Solution.

Hi,
Please try the following settings:
1.From the application used to print, click the File menu, then select Print. The Print window appears.
NOTE: The Print window might be minimized. Click the blue triangle next to the printer name to see all available settings.
2. To select the binding type click the lowest selection box listed as Copies & Pages.
3. Select Layout from the drop-down menu.
4. Set the Two-Sided option as Long-Edge binding.
If I'm not wrong, the duplexer support only A4 and Letter sizes
You may save the settings for future use by clicking Presets > Save Current Settings as Preset...
Please let me know if you were able to successfully perform two-sided printing.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Saving scanned doc error message when using Mac Maverick with HP Photosmart C4795

When I use HP Scan to scan documents with my HP Photosmart C4795 it scans fine. The problems comes when I try to save the scanned document. I get one of two things, an error message or black document. I get an error that states "An error has occurred saving the file because it could not be written to. Check the properties for the file to make sure it is not read-only. I know that's the location is not read only because I save documents there all the time from other programs. When I get the black document, I open the file and its a black page with white lines going across.
This started happening when I upgraded to Maverick. When I had snow leopard I didn't have this problem. I looked for update drivers and there aren't any available on the HP software & drivers webpage. HP help! Any suggestions please help.

Hi,
That happens due to lack of compatibility of the HP Scan application for your device with Mavericks, it is not intended for the operating system and will cause issues while saving a file.
Be sure to run Software Update, then scan using Image Capture or Preview as listed below.. those are the scan solutions provided for Mavericks:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03550518&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Once you launch Image Capture, I would suggest keeping it on the dock for easier access.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

(Another) Problem with HP Photosmart - reinstallation

I have a Photosmart C5280 All-in-One and a MacBook Pro, with 2.4 GHz Intel Core 2 Duo processor, using Mac OS X 10.4.11.
Scenario this morning:
The printer will photocopy, but there is no connection between the printer and the computer, it is not a problem with the usb cable connection. The computer will not send anything to the printer to print, and the scanner will not end anything to the computer.
I repaired permissions using disk utility at least three times this morning. (I do it fairly often anyway).
Scenario now:
I have now uninstalled the software, using the HP uninstall programme, but then deleted the remaining items manually as instructed in the section on the HP site for Macs and uninstallation. I have also emptied the trash.
Sadly however, it has made absolutely no difference. Whenever I put the installation disk into the CD drive, I can only get as far as identifying the printer. There are no printers listed, and when I tick the box, it comes up with Photosmart C5200 Series, which is correct. But the next continue box is then greyed out. (I'm wondering if following the HP instructions was such a good idea now).
I am now stuck. I have uninstalled and can not reinstall. I have used these two together for the past year (or more) without any problems. When I initially installed, it worked fine. No problems at all. I have not recently changed any software or upgraded anything on the OS. The two were communicating last week, when I did some scanning and printing.
Confession: I had the first problem (no scanning/printing) a couple of weeks ago, and decided to look in trash to see if I had mistakenly got rid of something and found an hp file in there. Pulled it back out. All worked fine again. But today, total blip, and no hp files in trash.
I would be grateful if anyone could suggest a solution. I'm capable of following instructions. Oh, I have mailed Hp, but I've had no response so far. I have also looked through the stuff on here, but haven't found a similar problem, ie the connection just disappears into the ether.

I had a response from HP:
1) Was the printer powered on? It needs to be turned on.
2) Was the USB plugged directly from the back on the printer to the Mac? You are not using a hub, airport or a USB cable more than 10 feet long?
3) Power cycle the printer. Disconnect the power cord from the back of the printer. Wait 10-15 seconds and reconnect the cord. Power on the printer. Was it found?
4) If not, restart the Mac. Once you are back up, if the HP setup Assistant does not automatically launch you can launch it by clicking on Hard Drive > Applications > Hewlett-Packard > Utilities or Device Utilities > HP Setup Assistant. Double click to launch. Was it found?
5) If not, plug the USB cable into a different port on the computer. Was it found?
6) If the printer is still not found, check the system profiler for the device. Click on the Blue Apple in the upper left corner, then About this Mac. On the next screen click on More Info. On the System Profiler screen, click on USB under Hardware. On the right is the printer found under USB device tree?
7) Another thing we need to check is when you installed the software did you select the correct device. The newer printer software may contain multiple products. If you did not select the correct device during the install, the computer is looking for a different device and not finding it. To check this, run the HP uninstaller. Open Hard Drive> Applications > Hewlett-Packard > HP Uninstaller. When you get to uninstall selected device, what printer is listed. If it is not you model series, run the uninstaller. Quit the uninstaller when complete, disconnect the USB cable and restart. When you back to the desktop, empty the trash, and reinstall the software. Wait for the option to select your device!
I want to be sure the troubleshooting steps I provided resolve the issue. If the issue continues, please reply to this message with the results. We will be glad to assist you further.
It was not unreasonable, but I had checked the box that said Intermediate (level of computer knowledge) - so I thought asking me if the printer was turned on/checking the ports/ etc etc was a little basic.
However on browsing this forum for similar probs I noticed a reference to Printer Setup Repair (it may have been one of your suggestions BDAqua to a different problem) so downloaded it for a free trial. Although I regularly verify and repair permissions with disk utility, I tried with Printer Setup Repair, and got this message:
Monday, December 15, 2008 12:16:04
Starting permission verification and repair, omitting localized files...
The file /private/var/log/cups/page_log is missing!
The directory /usr/include is missing!
The directory /usr/include/cups is missing!
The file /usr/include/cups/cups.h is missing!
The file /usr/include/cups/http.h is missing!
The file /usr/include/cups/image.h is missing!
The file /usr/include/cups/ipp.h is missing!
The file /usr/include/cups/language.h is missing!
The file /usr/include/cups/md5.h is missing!
The file /usr/include/cups/ppd.h is missing!
The file /usr/include/cups/raster.h is missing!
Recreating symbolic links...
Done.
Verification complete.
837 files examined. No problems were found.
11 missing files/directories found during the verification process. They may be responsible for certain printing problems. Printer Setup Repair cannot replace these items. Please refer to the log file for a list of the missing files/directories. You may need to reinstall OS X to resolve your printing issues. Certain files and directories are deleted when using the Reset Printing System option. These files and directories, if required, will be recreated during normal printing.
That message would explain why, the last time I had a problem, it was resolved with reinstalling OS X. What I don't understand is why a file suddenly disappears? Perhaps I need to move my queries to one about OS X? (I have OS X on my other Apple and no probs there.)
Anyway, thank you for your responses and if you have any further advice or suggestions, I would be happy to hear.
ST

Problem with HP Photosmart C4795 Printer

Similar Messages

Maybe you are looking for