Problem with HP SimplePass Identity protection???

Hi, I just purchased "HP Pavilion dv6 3049tx" few days back, & now all of a sudden my finger print reader is not working..!?? It says, "unable to detect finger print reader" at start up... even though I've re-installed the driver & software of "digital persona ver5.00.140a", the problem persists..., even I've tried restoring to factory settings, but no use! ....one strange thing what i observed is that, the finger print reader driver is not visible under "Biometric/Human Interface menu" in the device manager even after installing the necessary drivers & softwares!!... please help me..???

Hi, this may be a hardware issue, but before you go to the trouble of having your unit repaired I would recommend trying a System Recovery.
You don't need discs, you can run it by either tapping the "f11" key while booting, or by choosing "Recovery Manager" from the start menu (just type recovery in the start search box)
From here you can choose to reinstall drivers or applications or to run a recovery back to factory settings.
You will need to back up any personal data you have as it will wipe it out.
If you run recovery and it works, it's not hardware, if you run it and it does not work, it most likely is hardware and you should have the unit repaired under warranty.
Good luck
I am an HP employee
Knowledge is power...Power to the people

Similar Messages

Is Firefox 4 compatible with HP SimplePass Identity Protection?

I just downloaded Firefox 4, and my HP SimplePass Identity Protection features no longer work. I had all my passwords saved in Identity Pass to be entered with my fingerprint, but they are no longer recognized on Firefox 4- all passwords need to be entered manually. SimplePass no longer recognizes log on screens with this new version. Is it just my computer, or is this an issue that can be resolved?

To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.
You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.
To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.
For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles

I received the following error when attempting to use HP SimplePass Identity Protection to manage my passwords; Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program. How can I correct this?

I use HP SimplePass Identity Protection to control my passwords. Everything was fine until I updated to Firefox 4. Can I remove version 4 or is there a solution to my problem. I received the following error message; Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program.

You'll have to downgrade to the previous secure version I regret to say. See https://support.mozilla.com/en-US/questions/799388
Go to [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.17] and download it to the desktop. 
Then go to Add/Remove Programs, scroll down to "Mozilla Firefox" and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box). 
Then reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox 
Finally run the installation file you downloaded to the desktop earlier. 
Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation. 
After you complete the installation, go to the [http://www.mozilla.com/en-US/plugincheck/ Plugins Check] page and update those where necessary.
Here's a free open source password manager: http://keepass.info/

I upgraded for Firefox 4 and now my simplePass identity protection (biometric scanner) on my laptop will not work. WHY? It still works with IE but I don't use IE.

I upgraded for Firefox 4 and now my HP SimplePass Identity Protection (biometric scanner) on my laptop will not work. WHY? It still works with IE but I don't use IE. It worked with the previous Firefox version but now when I use the internet, it doesn't even acknowledge I have the scanner. When I run my finger over it, it opens the settings panel but does not allow use of the already saved information or allow new information to be entered. I need this corrected. Any suggestions?

I asked this same question, and just received a response:
"Thank you for contacting DigitalPersona. There will be no update releases
for DigitalPersona Personal in the future. There will be no updates for
Firefox 4 nor Internet Explorer 9. IF they work they work, if they do
not work with DPPersonal, then you will have to decide to either keep
DPPersonal and forgo Firefox 4 or IE 9, or vice versa. DigitalPersona
is leaving the consumer market and is focusing on business applications.
In fact, DigitalPersona Personal will not longer be supported after
Mid-April of this year.
We apologize for any inconvenience this might cause. Sincerely, Tech Team "
In other words, there will be NO update.

I use hd simplepass identity protection which works great with firefox 3.6 but firefox 4 does not recognize so i had to uninstall 4 and reinstall 3.6 what do i do to make simplepass work with firefox 4

I use hd simplepass identity protection which works great with firefox 3.6. I updated to firefox 4 and when I tried to use simplepass to log into my bookmarked account firefox gave an error message. I had to uninstall firefox 4 and reinstall 3.6 and now I am able to use simplepass again

The company that make the bioscanner for HP have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388

Firefox 4.0 will not recognize HP Simplepass identity Protection

I have HP Simplepass Identity Protection (fingerprint password) but when I upgraded to firefox 4.0 it will not recognize it. This is what I get every time I try to use my fingerprint password :
"Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program." I use windows 7

The company that make the bioscanner for HP have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388

Are there any problems with a "required Extended Protection" / "Always On" / "Livelink Server" combination?

Hello,
we have a Livelink Server database running with two replicas on two nodes as Always On Group, both instances running extended protection in "allowed" mode.
Our company security policy demands setting the extended protection to "required".
Are there any known problems with a "required Extended Protection" / "Always On" / "Livelink Server" combination?
Environment:
OS: Windows Server 2008 R2 Enterprise X64 SP1
DB: SQL Server 2012 (11.0.5556.0)
Thx & BR
Achim

Hi Achim,
According to my knowledge, there are no known problems with a "required Extended Protection" / "Always On" / "Livelink Server" combination.
Extended Protection helps to prevent an authentication relay attack by using service binding and channel binding. We need to note that when Extended Protection is set to
Required, only connections from protected applications on protected operating systems are accepted. This setting is the most secure but connections from operating systems or applications that do not support Extended Protection will not be able
to connect to SQL Server. For more details, please review the following article.
Connect to the Database Engine Using Extended Protection
https://msdn.microsoft.com/en-us/library/ff487261(v=sql.110).aspx
Thanks,
Lydia Zhang
If you have any feedback on our support, please click
here.
Lydia Zhang
TechNet Community Support

Problem with Mac Office Password Protection

I'm running Mac OS X 10.7.5 with MS Word for Mac 12.3.5 and MS Excel for Mac 12.3.5.
I created a Word (.docx) and an Excel (.xlsx) document on my Mac at home, both with password protection. I uploaded the documents onto Google Drive. I was able to open the documents a few times with the password on my Mac at home, and on my PC at work. However, now upon opening the docs, Word and Excel say the password is incorrect (both home MAC and work PC).
I know I'm entering the correct password. I'm 100% positive. I was able to open the docs a few times previously just a day before. Now they're completely inaccessible. My questions are:
(1) Is this a common problem with Mac for Word/Excel docs?
(2) Are there ways to recover the password (a dictionary based brute force solution is unlikely to work, as I use non-word passwords with numbers)?
(3) If this is a common problem, are there other alternatives to password protecting or encrypting Mac for Word and Excel docs that don't cause problems?
Any feedback is greatly appreciated. Thanks.

Could just be thats the way it runs on Rosetta. I called in apple to ask if I could return office '04 because I didn't want to take the chance, they were more than eager to return it for me because of the fact it would be slow/maybe have problems running in Rosetta.
I just got iWorks instead till the universal version of office comes out (which if you buy office '04 you'll have to buy the new universal version as well, or so the rep told me).

Problems with scan jobs Forefront protection 2010 for exchange server administrator console

Dears,
I have the following problem with the
CAS server:
How do I fix it?
thanks for your reply
Edwin Duran Ospina

Hi,
FPE will now post a warning if any items are present in the Undeliverable archive folder. You could remove the stuck email from "%Program Files (x86)%\ Microsoft Forefront Protection for Exchange Server\Data\Archive\Undeliverable".
For more information: http://support.microsoft.com/kb/2420647
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We
are trying to better understand customer views on social support experience, so your participation in this
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Thanks for helping make community forums a great place.

With Vers. 4 I can no longer use my HP SimplePass Identity Protection, allowing me to use my fingerprint to log into websites. err mess. "Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program"

the question is sufficient

The company that make the bioscanner for HP have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388

Problem with a dual Identity Server

Hi!
We are currently deploying MS 6.0p1. We have two servers for Identity Server and Directory Server is replicating its database on both machines. Problem that we have is that on second Identity Server we can not log on with simple user name but with this "uid=admin, ou=people, dc=domain, dc=com". On first server we can log on with simple user name.
Any ideas?

Found the log, but the log does not tell much!
05/16/2004 08:37:30:406 PM CEST: Thread[Thread-23,5,main]
adminDN-> uid=amAdmin,ou=People,dc=bih,dc=net,dc=ba
Host: sis2.bih.net.ba
PORT : 389
05/16/2004 08:37:30:585 PM CEST: Thread[Thread-23,5,main]
LDAP resbundle locale=en_US
05/16/2004 08:37:31:067 PM CEST: Thread[Thread-23,5,main]
currentState : 1
05/16/2004 08:37:31:068 PM CEST: Thread[Thread-23,5,main]
you are in LoginScreen:1
05/16/2004 08:37:31:069 PM CEST: Thread[Thread-23,5,main]
LDAP initialize()
05/16/2004 08:37:31:070 PM CEST: Thread[Thread-23,5,main]
attrs is : []
05/16/2004 08:37:31:283 PM CEST: Thread[Thread-23,5,main]
bindDN-> cn=amldapuser,ou=DSAME Users,dc=bih,dc=net,dc=ba
baseDN-> o=bih.net.ba,dc=bih,dc=net,dc=ba
userNamingAttr-> uid
userSearchAttr(s)-> [uid]
userCreationAttrs-> []
searchFilter->
searchScope-> 2
ssl-> false
authLevel: 0
Host: sis1.bih.net.ba
PORT : 389
Pattern : *|(|)|&|!
05/16/2004 08:37:31:295 PM CEST: Thread[Thread-23,5,main]
Connecting to sis1.bih.net.ba:389
Searching o=bih.net.ba,dc=bih,dc=net,dc=ba for (uid=amdin)
scope = 2
05/16/2004 08:37:31:296 PM CEST: Thread[Thread-23,5,main]
Create ConnectionPool: sis1.bih.net.ba:389
05/16/2004 08:37:31:297 PM CEST: Thread[Thread-23,5,main]
LDAPAuthUtils.LDAPAuthUtils: min=1, max=10
05/16/2004 08:37:31:308 PM CEST: Thread[Thread-23,5,main]
Cannot authenticate
05/16/2004 08:37:31:313 PM CEST: Thread[Thread-23,5,main]
Invalid password.
05/16/2004 08:37:46:648 PM CEST: Thread[Thread-28,5,main]
LDAP resbundle locale=en_US
05/16/2004 08:37:46:728 PM CEST: Thread[Thread-28,5,main]
currentState : 1
05/16/2004 08:37:46:728 PM CEST: Thread[Thread-28,5,main]
you are in LoginScreen:1
05/16/2004 08:37:46:729 PM CEST: Thread[Thread-28,5,main]
LDAP initialize()
05/16/2004 08:37:46:730 PM CEST: Thread[Thread-28,5,main]
attrs is : []
05/16/2004 08:37:46:730 PM CEST: Thread[Thread-28,5,main]
bindDN-> cn=amldapuser,ou=DSAME Users,dc=bih,dc=net,dc=ba
baseDN-> o=bih.net.ba,dc=bih,dc=net,dc=ba
userNamingAttr-> uid
userSearchAttr(s)-> [uid]
userCreationAttrs-> []
searchFilter->
searchScope-> 2
ssl-> false
authLevel: 0
Host: sis1.bih.net.ba
PORT : 389
Pattern : *|(|)|&|!
05/16/2004 08:37:46:760 PM CEST: Thread[Thread-28,5,main]
Connecting to sis1.bih.net.ba:389
Searching o=bih.net.ba,dc=bih,dc=net,dc=ba for (uid=amdin)
scope = 2
05/16/2004 08:37:46:766 PM CEST: Thread[Thread-28,5,main]
Cannot authenticate
05/16/2004 08:37:46:768 PM CEST: Thread[Thread-28,5,main]
Invalid password.
05/16/2004 08:41:50:583 PM CEST: Thread[Thread-29,5,main]
LDAP resbundle locale=en_US
05/16/2004 08:41:50:614 PM CEST: Thread[Thread-29,5,main]
currentState : 1
05/16/2004 08:41:50:614 PM CEST: Thread[Thread-29,5,main]
you are in LoginScreen:1
05/16/2004 08:41:50:615 PM CEST: Thread[Thread-29,5,main]
LDAP initialize()
05/16/2004 08:41:50:616 PM CEST: Thread[Thread-29,5,main]
attrs is : []
05/16/2004 08:41:50:616 PM CEST: Thread[Thread-29,5,main]
bindDN-> cn=amldapuser,ou=DSAME Users,dc=bih,dc=net,dc=ba
baseDN-> o=bih.net.ba,dc=bih,dc=net,dc=ba
userNamingAttr-> uid
userSearchAttr(s)-> [uid]
userCreationAttrs-> []
searchFilter->
searchScope-> 2
ssl-> false
authLevel: 0
Host: sis1.bih.net.ba
PORT : 389
Pattern : *|(|)|&|!
05/16/2004 08:41:50:622 PM CEST: Thread[Thread-29,5,main]
Connecting to sis1.bih.net.ba:389
Searching o=bih.net.ba,dc=bih,dc=net,dc=ba for (uid=amdin)
scope = 2
05/16/2004 08:41:50:628 PM CEST: Thread[Thread-29,5,main]
Cannot authenticate
05/16/2004 08:41:50:629 PM CEST: Thread[Thread-29,5,main]
Invalid password.
05/16/2004 08:43:45:894 PM CEST: Thread[Thread-30,5,main]
LDAP resbundle locale=en_US
05/16/2004 08:43:45:974 PM CEST: Thread[Thread-30,5,main]
currentState : 1
05/16/2004 08:43:45:974 PM CEST: Thread[Thread-30,5,main]
you are in LoginScreen:1
05/16/2004 08:43:45:975 PM CEST: Thread[Thread-30,5,main]
LDAP initialize()
05/16/2004 08:43:45:975 PM CEST: Thread[Thread-30,5,main]
attrs is : []
05/16/2004 08:43:45:978 PM CEST: Thread[Thread-30,5,main]
bindDN-> cn=amldapuser,ou=DSAME Users,dc=bih,dc=net,dc=ba
baseDN-> o=bih.net.ba,dc=bih,dc=net,dc=ba
userNamingAttr-> uid
userSearchAttr(s)-> [uid]
userCreationAttrs-> []
searchFilter->
searchScope-> 2
ssl-> false
authLevel: 0
Host: sis1.bih.net.ba
PORT : 389
Pattern : *|(|)|&|!
05/16/2004 08:43:45:984 PM CEST: Thread[Thread-30,5,main]
Connecting to sis1.bih.net.ba:389
Searching o=bih.net.ba,dc=bih,dc=net,dc=ba for (uid=amdin)
scope = 2
05/16/2004 08:43:45:989 PM CEST: Thread[Thread-30,5,main]
Cannot authenticate
05/16/2004 08:43:45:991 PM CEST: Thread[Thread-30,5,main]
Invalid password.
05/16/2004 08:45:46:145 PM CEST: Thread[Thread-31,5,main]
LDAP resbundle locale=en_US
05/16/2004 08:45:46:172 PM CEST: Thread[Thread-31,5,main]
currentState : 1
05/16/2004 08:45:46:173 PM CEST: Thread[Thread-31,5,main]
you are in LoginScreen:1
05/16/2004 08:45:46:173 PM CEST: Thread[Thread-31,5,main]
LDAP initialize()
05/16/2004 08:45:46:174 PM CEST: Thread[Thread-31,5,main]
attrs is : []
05/16/2004 08:45:46:174 PM CEST: Thread[Thread-31,5,main]
bindDN-> cn=amldapuser,ou=DSAME Users,dc=bih,dc=net,dc=ba
baseDN-> o=bih.net.ba,dc=bih,dc=net,dc=ba
userNamingAttr-> uid
userSearchAttr(s)-> [uid]
userCreationAttrs-> []
searchFilter->
searchScope-> 2
ssl-> false
authLevel: 0
Host: sis1.bih.net.ba
PORT : 389
Pattern : *|(|)|&|!
05/16/2004 08:45:46:179 PM CEST: Thread[Thread-31,5,main]
Connecting to sis1.bih.net.ba:389
Searching o=bih.net.ba,dc=bih,dc=net,dc=ba for (uid=admin)
scope = 2
05/16/2004 08:45:46:184 PM CEST: Thread[Thread-31,5,main]
Cannot authenticate
05/16/2004 08:45:46:185 PM CEST: Thread[Thread-31,5,main]
Invalid password.

Problems with outlook - losing identity very often

Hi. I am using a Mac Book Pro, with OS X 10.8.5. I am a long time user of Outlook, but it keeps losing its identity very often, and I always have to go through the process of reinstalling it. any idea how to prevent this, besides the obvious of giving up on microsft related stuff? thanks

Suggest you post your question on the Microsoft Mac forums for issues with Outlook, as that's thwere the Office gurus hang out.
http://answers.microsoft.com/en-us/mac

Conflict with Norton 360 Identity protection

When i downloaded Firefox 4.0, there was a conflict. When I used it and tried using Norton 360 Identify Protection, Norton IP did not work.

Can you open such a PDF with Notepad, then copy and paste the first few lines back here in the forum.

I just downloaded firefox 8.0 and my HP Simplepass identity protection will not work now. how can i fix this?

i just want to know if there is a solution for this problem.

i just want to know if there is a solution for this problem.

How do I get the add-on for HP SimplePass Identity Protection

My computer has the fingerprint security feature using Windows 7. Since I added Firefox after I used my new HP Laptop, their help info indicated that I would have to add the add-on manually. When I go to the Firefox Add-on page, there is no add-on listed for this feature.

https://support.mozilla.com/en-US/questions/814397

Problem with HP SimplePass Identity protection???

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