Problem with IE8 crashing when opening a PDF

I have run all the troubleshooting to get IE8 to stop crashing. I have ensured that Adobe is "Enabled" for add-ons. I have also gone into Adobe and deselected "Allow Fast Web Access" under Preferences>Internet. I have had not luck and am very frustrated. Can someone help?

Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].

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Why does IE crash when opening a pdf file ?

Why does IE crash when opening a pdf file ?

I think this is done by the browser when it is saving a temporary file and there's already a file with that exact name in the temp folder.

Problem with a design when open in firefox like

problem with a design when open in firefox like http://3a6aayer.com/Default.aspx

What kind of problems do you have?
Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.

Adobe Reader 9.x crashes when opening some pdf files that work fine with Adobe Reader 8.x

Adobe Reader 9 crashes when opening approximately 10% to 20% of the pdfs in my collection. The remaining 80% to 90% work without problems. The pdfs are launched by double-clicking the pdf file from Windows Explorer. The crashes occur with both v9.0 and v9.1. The pdfs that crash in v9.x work fine in older versions of Adobe Reader, such as v8.1.3. Furthermore, this behavior also occurs on all 3 virtual machine hosted on the same physical machine, with default Adobe Reader settings, for both v9.0 and v9.1. The virtual machines have little running in memory except standard Windows executables - i.e. they are fairly pristine. The operating systems for the virtual machines are XP SP3, XP SP2, and Windows Server 2003.
Error message info in all cases:
app=acrord32.exe
app version=9.1.0.163
module=jp2klib.dll
module version=2.0.0.2579
offset=0003277d
Operating system for real computer: XP SP3
CPU: 1333 MHz Athlon single core
RAM: 1 GB
To sum up, this problem happens on both a real computer running XP SP3, and also on all 3 virtual machines hosted on the same physical computer. I tried changing the Reader setting to not use hardware rendering, to no avail. I also tried various Data Execution Prevention settings in Windows, to no avail. All operating systems, the real and virtual ones, do not have problems with other programs that I use. I also tried a second machine with Adobe Reader v9.1 and the same exact problem pdfs, and had no issues. Thus, the problem happens on only one of the computers, but on the real and 3 virtual operating systems on that machine. There were no errors reported during any of the Reader installations. The virtual machines had no prior versions of Reader prior to Reader installation.

I did further testing of 10 single page pdf files which I created from a single book. All 5 pdf files with images crashed in Reader v9.1. 0 of the 5 pdf files without images crashed in Reader v9.1. Reader v8.1.4 crashes on none of the 10 pdfs. Note that the crash always occurs in jp2klib.dll, which according to the file property description is 'JPEG2000 Core Library', which deals with images. So it seems the issue is in Adobe's jp2klib.dll, in combination with the hardware/software that I have. I used Microsoft's DirectX Diagnostic Tool to test DirectX, including visual tests of DirectDraw and Direct3D - everything worked as expected with no issues detected. Some information about my hardware: Display drivers=Nvidia v84.21 Video card=GeForce FX 5200 with 128 MB RAM CPU=AMD Athlon (single core) System RAM=1024 MB in 3 DIMMs Further information about my hardware: (from the program System Information for Windows) Motherboard: Manufacturer=ASUSTeK Computer INC. Model=<A7V133> Version=REV 1.xx Chipset Vendor=VIA Technologies Inc Chipset Model=VT8363/5 KT133/KM133 System Controller South Bridge=82C686B PCI to ISA Bridge CPU=AMD Athlon Cpu Socket=Slot A / Socket A [SOCKET A] System Slots=5 PCI, 1 AGP OnBoard devices=<unknown> (Disabled) Promise PDC20265 Memory Summary: Location=System board or motherboard Maximum Capacity=1536 MBytes Memory Slots=3 Error Correction=None Use=System memory CPU Info: Number of CPU(s)=One Physical Processor / One Core / One Logical Processor Vendor=AuthenticAMD CPU Full Name=AMD Athlon CPU Name=AMD Athlon(tm) Processor CPU Code Name=Thunderbird Technology=0.18µ Platform Name=Slot A / Socket A Type=Original OEM processor FSB Mode=DDR Type ID=0 CPU Clock=1323.68 L2 Cache Speed=1323.68 MHz L2 Cache Speed=Full CPU Family / Model / Stepping=6 / 4 / 4 L1 I-Cache=64 KB L1 D-Cache=64 KB L2 Cache=256 KB RDMSR=00000000 00000000 00000000 00000000 MMX=Yes MMX+=Yes SSE=No SSE2=No SSE3=No SSE4A=No 3DNow!=Yes 3DNow!+=Yes DualCore=No HyperThreading=No AMD64=No NX=No VT=No PowerNow!=No LongHaul=No LongRun=No Architecture=x86 Video: AdapterCompatibility=NVIDIA AdapterDACType=Integrated RAMDAC AdapterRAM=128 MBytes Availability=3 Caption=NVIDIA GeForce FX 5200 ConfigManagerErrorCode=0 ConfigManagerUserConfig=false CurrentBitsPerPixel=32 CurrentHorizontalResolution=1280 CurrentNumberOfColors=4294967296 CurrentNumberOfColumns=0 CurrentNumberOfRows=0 CurrentRefreshRate=60 CurrentScanMode=4 CurrentVerticalResolution=1024 Description=NVIDIA GeForce FX 5200 DeviceID=VideoController1 DeviceSpecificPens=-1 DriverDate=20060309212900.000000-000 DriverVersion=6.14.10.8421 InfFilename=oem6.inf InfSection=nv4_NV3x InstalledDisplayDrivers=nv4_disp.dll MaxRefreshRate=75 MinRefreshRate=60 Monochrome=false Name=NVIDIA GeForce FX 5200 NumberOfColorPlanes=1 PNPDeviceID=PCI\VEN_10DEDEV_0322SUBSYS_91101462REV_A1\49AEDED500008 Status=OK VideoArchitecture=5 VideoMemoryType=2 VideoModeDescription=1280 x 1024 x 4294967296 colors VideoProcessor=GeForce FX 5200 BitsPerPel=32 DeviceName=NVIDIA GeForce FX 5200 DisplayFlags=0 DisplayFrequency=60 LogPixels=96 PelsHeight=1024 PelsWidth=1280 SettingID=NVIDIA GeForce FX 5200 SpecificationVersion=1025 BitsPerPixel=32 ColorPlanes=1 DeviceEntriesInAColorTable=-1 HorizontalResolution=1280 RefreshRate=60 VerticalResolution=1024 VideoMode=1280 by 1024 pixels, True Color, 60 Hertz Video Bios Version=Version 4.34.20.22.00 Video Bios Date=04/28/03 Name=GeForce FX 5200 Chip Type=GeForce FX 5200 DAC Type=Integrated RAMDAC Memory=128 MBytes BIOS: BIOS Version=ASUS - 30303031, Award Medallion BIOS v6.0, Award Plug and Play BIOS Extension v1.0A, Award Modular BIOS v6.0 BIOS Date=04/23/02 BIOS Web Page=http://www.award.com BIOS Vendor=Award Software, Inc. Version=ASUS A7V-133 ACPI BIOS Revision 1009 Release=04/23/2002 BIOS Size=256 KB Memory: Location=System board or motherboard Maximum Capacity=1536 MBytes Memory Slots=3 Error Correction=None Use=System memory Maximum Memory Module Size=1024 MBytes Device Set=DIMM 1 Device Locator=DIMM 1 Capacity=256 MBytes Memory Type=Synchronous DRAM Data Width=64 bits Form Factor=DIMM Total Width=72 bits Device Locator=DIMM 2 Capacity=256 MBytes Memory Type=Synchronous DRAM Data Width=64 bits Form Factor=DIMM Total Width=72 bits Device Locator=DIMM 3 Capacity=512 MBytes Memory Type=Synchronous DRAM Data Width=64 bits Form Factor=DIMM Total Width=72 bits

Illustrator crashes when opening some PDFs

When opening some PDFs in Illustrator, Illustrator "Quits Unexpectedly"
It only occurs on one out of 15 of our Macs
I am running on all the latest updates both OS and Adobe
It is very intermittent
It only seems to do it across a SMB network share
If the file is copied to the desktop it works fine
If the file is outlined and accessed from the network share it works fine
If the file is moved to another folder on the same network share it seems to work fine
I have repaired all fonts and cleared all font caches
This has recently had a full clean (using adobe's clean script) and re-install of Illustrator because of updating issues, but we have other Macs which have had to go through this also.
I have a crash log also but it is too big to post here
Any ideas before I wipe the lot and start again?

It is not nonsense.
A pdf is supposed to be an end-format, not to be edited. Edits should always be done in the originating application, not in Illustrator. A native AI-file is not the same thing as a pdf. Editing pdfs in Illustrator can be a recipe for disaster and damage of the file-content.
The following is from Dov Isaacs at Adobe in teh Indesign mailinglist at Lassosoft:
"Adobe Illustrator is NOT, repeat NOT, repeat yet again NOT a general
purpose PDF (or EPS) editor. It cannot fully and properly edit PDF
(or EPS) files created any than by "save as" operations from the
equivalent or later version of Adobe Illustrator. Illustrator only
"knows" about PDF constructs that it itself generates. Other PDF
constructs may be modified or deleted without notice. Furthermore,
Illustrator does NOT support mixed color-space PDF files. And finally,
Illustrator does NOT make use of any fonts embedded in a PDF file. If
you "edit" a page of a PDF file in Illustrator, you must have the
same version of the same font on the Illustrator system as you have
on the system that creates the PDF.
We constant hear of problems in prepress due to misuse of Adobe
Illustrator as a PDF fixup program. You use Illustrator at your own
risk for this purpose which is absolutely not supported by
Adobe Systems Incorporated!
- Dov

Firefox crashes when I try to attach a file. Seems related to second problem, receive error messages when opening a pdf in adobe (which I've reinstalled twice)

Crash report:
bp-74bcae4f-7091-4121-a809-5d0a12140616 is the crash report.
I have a Toshiba.
When I open my email (gmail, school email) and try to attach a file, firefox immediately crashes and gives me two error messages. first one is a WerFault, i think. I don't know if that's relevant.
Apart from these crashes in Firefox, I am also having the same problem when trying to view or open a pdf in adobe reader, or even open adobe reader itself. It won't try to open, I just receive the error messages. I've uninstalled and reinstalled it two times now. I did this thing suggested online where you go into the control panel and look at all your plugins. Then, "repair" adobe reader - pretty sure it's just a button that says repair. that didn't do anything, of course I also could have done something wrong.
I realize this could be a problem unrelated to Firefox, but I'm doing what I can before I take my laptop in.
Please save me.

Ok two things based on the crash report and the steps you took right before the crash:
# Try to disable scrolling acceleration and restart Firefox. Does it continue to crash?
# Try Safe Mode and do the same task as above with email and the pdf [[Troubleshoot Firefox issues using Safe Mode]]
# Also pdf.js may be helpful to read pdfs in the meantime. You can change the default reader in the Preferences/Options > Application menu of Firefox.
# Try to clear out the downloads folder and update flash to version 14 (that should do it)
IF it crashes again please also provide the new crash signatures and we can take a look :-) Sorry for the crashing :-(

Adobe Reader 9.1 Crashes when opening 2 pdfs

When I open 1 pdf file with the reader, it is fine and works normally. However as soon as I attempt to open another one, it crashes.
I am using windows vista 32 bit

I get the same issue if I double click on one PDF file on my drive and then double click on a second PDF file also on my drive, the second one does not open and eventually I get an error message saying that Adobe reader has encountered a problem and will close.
If I use File=> Open then I can open as many PDF files as I wish with no problems

Adobe Reader crashes when opening any PDF

Hello!
I have the latest Adobe Reader installed on my parent's laptop. When we try to open ANY PDFs in it, the program crashes and displays the "Adobe Reader has stopped working...." message. I have tried uninstalling and reinstalling the program multiple times and still can't fix the issue. My dad needs it to fill out tax forms when the time comes.
Specs:
PROCESSOR*Intel® Core™ i7-4700MQ ProcessorOPERATING SYSTEM*Windows 7 Professional (available through downgrade rights from Windows 8.1 Pro)GRAPHICS ENGINE*NVIDIA® GeForce® GT 740M graphics with Optimus TechnologyGRAPHICS MEMORY*2GB DDR3 discrete graphics memory
M
EMORY*
16GB DDR3 memory
HARD DRIVE*
1.0TB (5400 RPM, Serial ATA)
OPTICAL DRIVE*
DVD-SuperMulti drive (+/-R double layer)
Audio and Video
DISPLAY SIZE
15.6" widescreen
DISPLAY TYPE*
HD TruBrite® LED Backlit display
DISPLAY RESOLUTION
1366x768 (HD), 16:9 aspect ratio, Supports 720p content
AUDIO
DTS Studio Sound™, Headphone jack (stereo), Microphone jack (mono), harman/kardon® stereo speakers
Communication
WEBCAM
HD Webcam and Microphone
WIRELESS LAN*
Wi-Fi® Wireless networking (802.11b/g/n)
BLUETOOTH
No Bluetooth (No Antenna)
LAN
10/100/1000 Ethernet LAN
The issue is only happening on their computer. I have the same computer model, but 2 lower and I have no problems doing anything in AR. What could be the problem and how can I help my parents fix it? Any help would be greatly appreciated. Thank you!!

Hi raptorsama,
Is there any specific error that comes?
You might need to navigate to ''C:\Program Files (x86)\Adobe\Reader 11.0\Reader'', then double-click on Eula.exe and accept the license agreement.
If this does not work, then follow these standard steps as given below:
> Enable the hidden Admin Account on Windows 7 (Ref: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services
(Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
> Reboot and try installing in the new enabled Admin user account and check
You can also go for a repair option by selecting 'Repair Adobe Reader Installation' option under the Help menu.
Regards,
Anubha

Safari 4 crashes when opening a pdf file

Hi,
Since that last update safari crashes everytime I want to open an pdf file. Any thoughts on how to fix this. Or help me get back tot the previous safari.
Mamino

HI,
There are no Mac viruses in the wild.
I think the problem here is that you are running 10.3 (Panther). That limits you to how far you can go as far as Safari versions.
Unfortunately, an iMac G3 can't support the latest versions of web browser content including Flash.
Safari 4 requires:
▪ Any Mac running Mac OS X Leopard 10.5.7 or Mac OS X Tiger 10.4.11 and Security Update 2009-002
▪ Mac with an Intel processor or a Power PC G5, G4, or G3 processor and built-in FireWire®
▪ 256MB of RAM
▪ Top Sites and Cover Flow on Mac OS X Tiger require a Quartz-Extreme compatible video card. More details
Carolyn

Safari crashes when opening large PDF files

Since upgrading to iOS 7 we have found that anytime we try to open a PDF larger than 30MBs our Safrai browsers crash. I've tried it on the Mercury browser and had the same results, the only difference being that I can download the PDF as a file and then tell it to open in the Adobe Reader. We have a large number of iPads out for our students and about 45 books that they can no longer access. Any thoughs on how to remedy this would be greatly appreciated.

We are having a similar issue. We have 230 some links in inDesign. When our editor opens the file in incopy it spins and then crashes if we wait long enough. We did get a crash report.
We checked and recreated all the links however incopy still fails to open. File still works fine in indesign. We to have been unable to isolate the source of the problem.
Process:         Adobe InCopy CS6 [15554]
Path: /Applications/Adobe InCopy CS6/Adobe InCopy CS6.app/Contents/MacOS/Adobe InCopy CS6
Identifier: com.adobe.InCopy
Version: 8.0.1.406 (8010)
Code Type:       X86 (Native)
Parent Process: launchd [14102]
Date/Time: 2013-04-26 10:05:00.418 -0400
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          121909 sec
Crashes Since Last Report:           10
Per-App Interval Since Last Report: 34426 sec
Per-App Crashes Since Last Report:   5
Anonymous UUID: 6C1B710E-D18A-4F99-9EE5-A824377A122F
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Problem with different browsers when I save pdf

Hi I have server side application which open some pdf form and populate it with values and some javascript(I use FDFToolkit to do that). A client connects with a browser to my server opens the form in the browser window and after that saves the form as pdf to his local computer. When the client uses InternetExplorer 7 the pdf form on the client computer(the form is open with acrobat 9 pro) works exactly as in the browser window but when the form is saved with Firefox 3.0.3 the form is open without the values and javascript in it. Can someone help ?

> Can any body tell me how do i convert doc file in to pdf file. i know it
> is simple using some c++ api but i wanna to know about that api from which
> i can convert the doc to pdf.
There are many free converters on the web. Also, if you are working with
Office 2007, you can save as pdf natively.
But you didn't give much detail - are you trying to do this automatically?
What's the workflow that has you considering C++ as the route to your
solution?
Steve
http://twitter.com/Stevehoward999
Adobe Community Expert: eLearning, Mobile and Devices

Firefox crashes when opening a pdf

Also crashes when I open certain websites, like ESPN. Maybe the adobe flash player problems.
Adobe reader is set as my pfd viewer. Everything is up to date.
Restarted in safe mode and still has the problem. Last few crash report ids:
bp-b275840e-7b68-4ec2-85f8-36db02150410
bp-4aedc496-2e6f-4ee6-acb1-182292150410
bp-41560b49-ce16-4490-803d-dc8382150410
bp-98ddfd36-c23c-41dc-be25-c9bae2150409
bp-7345a5a5-358f-432f-a524-d134b2150409
bp-5493e57f-1b6a-4a6b-800e-cbb3f2150409
bp-51deb553-5cf2-4b68-825c-3b6762150409
bp-3e124567-e164-4565-8f61-fb7642150409

You can try to disable the HTML5 media player by setting these prefs to false on the about:config page.
*media.windows-media-foundation.enabled
*media.directshow.enabled
There are also media.mediasource.* prefs that you can possibly try to toggle to disable this feature.
*https://wiki.mozilla.org/Platform/MediaSourceExtensions

I am still having LR4.2 problems with app crash when launching plusloading images 'losing the source

this has another thread, but some of the entries are older.. so I am asking again. I entered this information last night.
I am having intermittent app crashes on booting lightroom4.2. It happens whether I just open it, or if I import pictures. the second try is usually successful.
Also, lightroom 'loses the source' while importing images. After all the thumbnails load, it loses the source.    This was a problem previously only with selecting images to import, nwt it happens all the time on import.
Problem signature:
Problem Event Name:                        APPCRASH
Application Name:                             lightroom.exe
Application Version:                           4.2.0.11
Application Timestamp:                     505a0579
Fault Module Name:                          StackHash_cb7b
Fault Module Version:                        6.1.7601.17725
Fault Module Timestamp:                  4ec4aa8e
Exception Code:                                  c0000374
Exception Offset:                                00000000000c40f2
OS Version:                                          6.1.7601.2.1.0.256.48
Locale ID:                                             1033
Additional Information 1:                  cb7b
Additional Information 2:                  cb7b5c306c9a7a4763a64680327d8e94
Additional Information 3:                  1bc0
Additional Information 4:                  1bc0cd5fe204d306a476aa9208cad465

wellllll. its been ages and nobody ever offered a solution. i was ready to tear my hair out with computer crashes and other issues...after the update to LR 4.3 a lot of my problems ended abruptly, but i still have the lost source issues occasionally.
most of the time i can exclude a row of images or include only a row, but i cant select a few at random to be imported.

Has anyone solved the problem with " lagging " response when opening nay app ?

since " upgrading " ( if you can call it that ! ) to IOS7 on iPhone 4, everyone is complaining about the delay when opening any App. At the Genius bar at Apple store they referred to this as " lagging ". After a quick diagnostic of my phone, they suggested a full Restore. Big waste of my time and data. No change whatsoever. I had to go through the full process of syncronizing music and photos and resetting everything.
I also talked about the new Calendar and especially the Reminders. The new Reminders App is quite simply horrible and no longer attractive and consequently a useless Icon. Even the calendar is labor intensive. I tried to register a future doctor's appointment and the receptionist finally said " Why dont I just call you a day befpre ? ". How Apple managed to make something so simple so complicated is beyond me. The rotary calendar anc clock is a joke.
It bears repeating, Apple makes too many unnecessary design changes, I dont want to have to invest all this time going to work shops to figure out what they have done with basic apps, especially if its to find out what I already figured out.
I would however like to know what Apple intends to do about the lagging. I have another 18 months on the iPhone 4.

No. It was designed to work that way.
Allan

Adobe Reader 9.4,10,11 crash when opening certain pdfs. Faulting module ntdll.dll

We've started having issues with a certain type of pdf file crashing reader anytime it's opened. It will open fine about 1/10 of the time, the rest of the time it either straight crashes or we get a message that a drawing error occured and the pdf isn't rendered properly. I've tested with Reader 9.4, 10.1.2, 10.1.4, and the latest 11 release. I've tested under WinXP x86 and Win7 x64 with the same results. It does apparently open fine under Windows Server 2008 R2 but the issue is occuring on our desktops and opening from the server was only a test.
I'm unable to share the pdf for others to research since it contains Protected Health Information. The pdf however does have a header with the patient info and then a graph similar to a EKG strip, the header always renders fine but when we get the error that a drawing error occured it's the graph thats corrupt. Sumatra/Foxit/Evince can open the document just fine. I've tried disabling every feature and plugin in Adobe Reader with no luck. I've tried to run the pdf through some tests and I did find there are 2 errors, both are "[error] Object shall end with 'endobj' statement" but I'm unable to find anything that can autocorrect the issue.
We have thousands of those pdf's, they were ran through a Print 2 PDF converter (Win2PDF 7.0.46 - 2.6.7.1465.3 http://www.win2pdf.com) using pdf version 1.4. Anyone have any ideas on what else to try? I'm at a loss and I'd rather not have to install an alternate PDF reader on 6k workstations (although with all the headaches Adobe Reader has caused me that would be a welcome change).
Jason

I've tried Acrobat and it won't open the file either, same app crash in ntdll.dll. But I know what you're saying but I don't have the source documents to run through conversion with another application.
I'm not sure how the process was performed but we had a vendor come in and convert all of our old clinical EMR data into PDF's and then index into OnBase. We are working with the vendor for a solution but so far they haven't found nothing. I recommended to them to update their Win2PDF program but I don't think thats an option on the thousand, if not millions of documents already converted.
Why is every other PDF reader able to open the file except Adobe Reader?

Problem with IE8 crashing when opening a PDF

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